Opi Ali

*** ****** *** ********, ** R*W *X*

Cell: 204-***-**** E-mail: acql8n@r.postjobfree.com

Ambitious Self Motivated Success Oriented Team Player

STRENGTHS AND ABILITITES

Excellent customer service skills

Committed and adaptable

Good grasp of English language

Inquisitive & Investigative

Strong Negotiation Skills

Organized

Strong time management skills

Able to prioritize multiple tasks

Flexible team player

Problem Solving & Critical Thinking.

Works well under pressure

Energetic and outgoing individual

Professional and positive demeanor

TECHNICAL SKILLS

Typing speed of 62wpm

Proficient in Microsoft Office including Word, Excel, Outlook, Access, Publisher, and PowerPoint

Basic Knowledge of Adobe programs

Able to compile concise Memos, notes, and presentations

HTML & web content management and creation skills

OBJECTIVE

To Acquire A Challenging Position In An Environment Where I Can Best Utilize My Skills And Education.

WORK EXPERIENCE

Commercial Credit Adjuster

Collection Officer /Tracer

Winnipeg, Manitoba 2015-Present

Manage a portfolio of delinquent credit accounts on behalf of multiple clients such as; Koodo, Rogers, Northwest account, Fido, Shaw cable, Manitoba utilities, RBC, credit unions, etc.

Demonstrate excellent verbal and written communication skills while dealing with high intensity situations and sometimes hostile individuals.

Demonstrate negotiation skills and fair judgement when making decisions based on individual circumstances and accounts.

Exercise strict confidentiality with all accounts information.

Demonstrate excellent decision making skills when making judgements that are best for the clients of Shaw Cable as well as the consumers.

Helping with side by side training of new employees to build our team, demonstrating patience and a commitment to team work.

Marketing and Sales Coordinator

Major league Inc.

Winnipeg, Manitoba 2014-2015

Take initiative to build relationship with potential funders including individual community donors.

Take the full responsibility to lead in initiating, planning and implementing all necessary activities, in timely manner, to ensure that program goals are accomplished

Build and maintain profitable, long-term fundraising relationship with current donors.

Search and research potential donors and foundations to identify and evaluate potentials funding sources.

Ability to maintain clients and Good client’s interaction

Excellent Time management skills with the ability to simultaneously manage multiple projects and meet deadlines

Ability to independently initiate projects and activities

Good leadership skills with the potential for further development

Team Coordinator/Residential Support Worker

Vision of Independence

Winnipeg, Manitoba 2012-2014

Managed all administrative tasks for Tax and Financial Services Summer and Articling students

Composed and revised documents for students, including letters, memos, e-mails, and indexes.

Answered student phone lines and took messages in their absence.

Entered student dockets and compiled rotation work lists.

Tracked and accounted for all expenses, utilizing correct client codes and invoicing procedures.

Ensured legal documents were processed and handled in a timely and efficient manner

Scheduled over 2000 Assistants from all company firms in Canada for their Interaction training sessions.

Customer Service Attendant

Tim Horton’s

Winnipeg, Manitoba 2010-2013

Greet and acknowledge customers upon their entry

Consistently exceeded individual and store sales targets

Follow company standards of merchandise presentation

Provide fast, friendly, and accurate service during shopping and checkout

Respond to all inquiries regarding store products, refunds, pricing, etc.

opening and closing tills

Received Associate of the month honor along with rising star award

Shaw Communication

Customer Service

Winnipeg, Manitoba 2010-2011

Promoted and sold the features, advantages and benefits of Shaw products and services over the phone to residential and commercial clients

Top Sales associate, won various sales competitions

Always surpassed monthly sales goals and targets

Trained and mentored new sales associates

Attained and exceeded individual and team sales targets

Recognized for my ability to build rapport with clients and develop new and effective selling techniques

Generated sales through warm and cold outbound telephone calling

Tracked, reported and accurately recorded daily sales results

Appointed leadership role in temporary absence of supervisors

Access Bank Financial Service Representative

Lagos, Nigeria, 2008-2010

Demonstrated strong interpersonal skills initially greeting customers in a friendly and courteous manner built strong working relationships with them and offered continuous support for all their financial needs.

Monitored banking transactions, financial performance, and banking developments to determine effectiveness of service delivery in line with customers’ expectations of service.

Managed movement of cash deposits to Central Bank for internal bank transactions to reduce excess cash in branch vault and achieving optimal vault cash management.

Directed customers to appropriate departments based on banking needs and service requirements.

Demonstrated ability to manage stress while working in a high traffic financial institution.

Demonstrated tact and professionalism when working under pressure to resolve all customer concerns and issues.

Demonstrated great attention to deal and written communication skills while writing financial reports and updating customer documents..

EDUCATION

Bachelor of Art, Degree University of Manitoba 2014

High school certificate Guaranty High School 2006

Pre-Bachelor in Education University of Lagos 2008

VOLUNTEER EXPERIENCE

University of Manitoba Orientation Volunteer, Inner City Youth Alive Program Volunteer, Church Choir Secretary, Sunday School Teacher

INTERESTS AND ACTIVITIES

Family/friends, reading, music, philanthropy, learning

REFERENCES AVAILABLE UPON REQUEST

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