*Annette Vidal

Contact

*** ******* ******, ******** ** 23238

Phone: 804-***-**** (H)

Job Objective:

To provide excellent, professional and high quality customer services to consumer

Highlight of Qualifications:

More than 20 years’ successful experience in customer service and support with recognized strengths in problem-solving and trouble-shooting customer needs

Bi-lingual professional with the ability to comprehend and translate the English and Spanish languages interchangeably in verbal and written format

Outstanding customer relations skills; diplomatic and patient with various types of personalities and organizational levels

Highly organized with great attention to detail and follow-through

Flexible; able and willing to learn new skills

Strong work ethic

Professional Experience

Extended Stay America

July 2002 – Present

Assistant Manager/Guest Services Representative

Supervised housekeeping and grounds personnel

First point of contact for guests and hotel patrons

Managed front desk operations; answering and routing calls professionally and timely

Assisted customers with reservations, registrations, inquires, check-ins and departures in a timely fashion

Reconciled customer accounts ensuring accuracy in billing

Guaranteed customer satisfaction for the duration of their stay; ensured that staffed met their needs promptly and efficiently

K-Mart

October 1992 – March 2009

Department Manager/Cashier Supervisor

Provided supervision of retail sales associates to ensure customers were afforded an enjoyable and pleasant shopping experience

Ensured associated conducted transactions in an ethical, professional, effective and efficient manner

Worked in collaboration with other supervisory staff to successfully resolve customer and staff complaints

Other Relevant Experience

Customer Service Associate

Fast – Mart December 2000 – March 2002

Circuit City February 2002 – June 2002

Operated computerized cash registers accurately and timely

Maintained an accurate account of register drawer

Assisted patrons with finding merchandise

Professionally and effectively handled dissatisfied customers