JASMINE LASHAWN BROWN

**** ******** **** *****

Jacksonville, FL 32221

Phone: 904-***-**** Mobile: 904-***-****

Email: acql4y@r.postjobfree.com

SUMMARY OF QUALFICATIONS

Over six years of professional administrative and customer services experience.

Ability to successfully complete a variety of tasks at the same time.

Business written and verbal communication skills and abilities.

Cool headed and can reduce potential precarious situations to manageable level.

Proficient working in the Human Resource area.

Possess a BA.

Maintain files, payrolls, and employee benefit enrollment.

PROFESSIONAL EXPERIENCE

ADMISSIONS

Professionally assists prospective students through the admissions process

Achieve the expected goals of 200 Calls a day /6 appointments daily

Conduct interviews with prospective students to facilitate possible enrollment.

Assist prospective students with enrollment process, reducing errors and completion.

Lead campus tours of the facility to provide the prospective student with visuals of the campus.

HR ADVISOR

Provided clients with accurate information and policy guidelines

Navigated and assisted managers with making payroll corrections

Assisted and resolved clients issues in a timely manner during initial meeting

Communicated deadline to employees as well as managers during benefit open enrollment

RECEPTIONIST/ GENERAL CLERK

Successfully operated a multi phone line system.

Responsible for greeting and guiding visitors and patients to proper areas.

Maintain filing of reports and personnel documents with accuracy.

Pull reports and arranged them for easy manipulation for management

Sorted, and distributed incoming mail in a timely manner.

CUSTOMER SERVICE

Provided excellent customer service to customers facilitating satisfaction and customer loyalty.

Worked well independently or as a team player to create a great work atmosphere.

Assisted with customer concerns and complaints in a professional manner.

Adhered to company policies and procedures for sanitation and presentation.

Fulfilled all needs of customers, including transactions and inquiries.

Developed effective communication skills with a diverse group of customers.

Demonstrated diligence, patience and honesty in my position.

REGISTRAR

Greet triage patients and their family in a professional and caring manner.

Ensured all paperwork was performed to reduce wait times.

Responsible for correct filing out of all ICD9- billing and coding.

Verified insurance to ensure coverage and notified patients of any discrepancies.

Responsible for the correct completion of Occupational and Med/ worker’s compensation

J. Brown Pg-2

OPS CLERK

Performed duties to include answering multi phones lines, filing, mail, data entry, reviewing and closing out files.

Operated the STAC, Genesis, and Jax2K system.

Scheduled Juveniles and Mediators for court sessions ensuring they were on time and ready for court.

Operated the Sanction Desk with the duty to assign sanctions to juveniles that were approved to receive them.

Order files for military background checks.

HISTORY OF EMPLOYMENT

2014 – Pres. Marketing Rep, ITT Technical Institute, Jacksonville, FL

2013 – 2014 Admission Rep, Florida Career College, Jacksonville, FL

2011- 2012 HR Advisor, North Gate Arinso/Fifth Third Bank,

2009 - 2011 Receptionist/ General clerk, Heartland,

2007- 2009 Greeter/ Registrar, Solantic

2006 - 2007 OPS Clerk, State Attorney’s Office, Jacksonville, FL

EDUCATION

University of Phoenix, Masters in Business, Jacksonville, FL

University of Phoenix, Bachelors in Business, Jacksonville, FL

Edward H. White Sr. High, Diploma, Jacksonville, FL

Software/ System Skills

Microsoft Word

WordPerfect

Power Point

Outlook

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