Lisa Klimacek

acql4l@r.postjobfree.com *** Evans Ave. Aurora, IL 60505 630-***-****

Profile

Accurately perform challenging tasks with precision and attention to detail. Strong combination of business knowledge, professional communication and interpersonal skills. Responsive to needs of clients, coworkers and management. Poised, resourceful and adaptable to any office environment. Organizational ability to handle multiple priorities and meet deadlines/schedules. A self-starter and quick study, eager to assume increasing levels of responsibility.

Education

Wheaton Warrenville South High School

Completed -1997 High School Diploma

Rasmussen College

Pending Completion Human Resource Management

Experience

AmTab Manufacturing Aurora, IL

Customer Service, April 2015 - Present

Customer service representative for over 30 clients. Answering clients phone calls, emails, quotes, shipping and Entering sales orders in a timely matter. Using intuitive, exel, outlook, Microsoft Office.

Honey Baked Ham Naperville, IL

Customer Service, Dec 2014 – April 2015

Served as primary customer service representative. Provided exceptional customer service by addressing customer questions and concerns while exhibiting the upmost professionalism. Accurately and efficiently expedited phone orders.

Party City Naperville, IL

Call Center Representative, Aug 2014 – Present

Hired on as a seasonal call center representative in the call intake department. Provided exceptional customer service by addressing customer questions and concerns regarding items purchased while exhibiting upmost the professionalism. Accurately and efficiently tracked incoming/outgoing shipments. Maintained an ongoing activity log in customer accounts. Addressed internal and external product inquiries through clear and concise documented e-mails. Acted as support for operational calls. Proficient in using SalesForce and SAP software.

Menard’s Montgomery, IL

Customer Service Representative, April 2009 – April 2013

Hired on as a cashier and advanced to a customer service position in the plumbing department. Maintained merchandise aesthetic and assisted is retail activity. Provided professional, timely, and accurate customer service by serving as a plumbing department specialist. Cross trained and became familiar with products in kitchen, flooring, paint and electrical departments. Provided superior customer service by walking customers through each step of a home renovation project to completion, often requiring multiple visits and knowledge of various departments.

Skills

Professional phone manner; data entry and word processing; composition of routine correspondence; updating/maintenance of files and records; strong computer skills with knowledge in WordPerfect, Microsoft Word and Excel; effective management skills; strong collaboration ability. REFERENCES AVAILIBLE UPON REQUEST