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Customer Service Manager

Location:
Los Angeles, CA
Posted:
July 06, 2015

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Resume:

SUMMARY

Professional Recruiter with ** years of Corporate and Contract experience utilizing traditional and creative sourcing methodologies.

WORK HISTORY

LESLIE RECRUITER/SOURCER/BRAY CLIENT SERVICE

LOS ANGELES CA acql4b@r.postjobfree.com 203-***-**** Recruiter (Contract)

FARFETCH - LOS ANGELES, CA

APR 2015 - PRESENT

Full life-cycle recruiting for an eCommerce apparel group Process creation, implementation and management including, but not limited to, ATS selection and creation of candidate database Proactive sourcing utilizing LinkedIn, Boolean search, and university partnership

Tour Coordinator

LOCAL ROOTS FOOD TOURS - SACRAMENTO, CA

MAY 2013 - MAR 2015

Led groups on a food focused tour while providing excellent customer service to ensure a personalized and memorable experience Recordkeeping, light bookkeeping, and customer tracking Evaluation, training and development of new hires

Talent Scout

CAREER EDUCATION CORPORATION,

SCHAUMBERG, IL

SEP 2012 - MAR 2013

Remote sourcing for full time and adjunct faculty for CEC’s Art, Design, and Technology schools

Developed diverse sourcing strategies to capture a diverse pipeline of candidates to engage against open roles

Campus recruiting

Senior Sourcing/Recruiting

(Contract)

GENPACT - DANBURY, CT

AUG 2011 - SEP 2012

Worked remotely to source, screen, and interview candidates for internal roles and for Genpact’s clients nationwide. Clients included Google, Dollar General & Walgreen’s

Technology Recruiting Associate

BRIDGEWATER ASSOCIATES, LP - WESTPORT,

CT

AUG 2007 - OCT 2010

Full life cycle Technology Recruiting Associate for a $150 billion, 1500 employee hedge fund

Partnered with hiring managers to create detailed job descriptions and role profiles

Sourced candidates using job boards, social media, referrals, cold calling, Boolean searches and networking

Campus recruiting initiatives

Conducted first round interviews and group interviews for a broad scope of roles screening candidates in various technologies and disciplines

Participated in the evaluation of 3 ATS systems for a system upgrade Human Resources Generalist

(Contract)

DIESEL USA, INC - NEW YORK, NY

JAN 2007 - JUL 2007

Responsible for sourcing, recruiting, and employee relations for 6 high end denim retail stores in NYC and the continental US. EDUCATION

SKILLS

Recruiter/Account Representative

ADVANTAGE HUMAN RESOURCING - DANBURY,

CT

MAY 2006 - JAN 2007

Partnered with clients to understand staffing needs and developed concise job descriptions and target lists to meet these needs Managed recruiting lifecycle from requisition development, sourcing, screening and interviewing to negotiation, offer presentation, and closure

Proactively sourced candidates to build a pipeline and provide a sustainable pool of candidates

Recruiter (Contract)

H&M - NEW YORK, NY

DEC 2005 - FEB 2006

Short term contract assignment for H&M's first West Coast store openings

Designed creative recruiting solutions to generate a pool of quality candidates in a new market

Recruiter (Contract)

BLUETREE - NEW YORK, NY

SEP 2005 - DEC 2005

Sourced and recruited an Operations Manager and a team of Sales Associates for an newly opened, upscale, celebrity owned boutique. Generated a candidate pool through channels including job boards, referrals, Boolean searches, and news media. Advised boutique owner on employment law and employee retention

Recruiter/HR Generalist

CHRISTIAN DIOR COUTURE - NEW YORK, NY

FEB 2002 - SEP 2005

Recruited and hired 250+ employees, nationwide, at all levels for 18 new retail boutiques and corporate

Developed homegrown candidate tracking system

Implemented all aspects of recruiting activities including sourcing for retail and corporate roles (up to VP level), coordinating job fairs and developing recruiting training procedures

Campus recruiting

Conducted new hire orientation for area employees

Assisted in employee relations issues and employee review process Tracked weekly conversion rates for all US boutiques as a staff assessment metric

Theater Arts/Communications

WESTERN CONNECTICUT STATE UNIVERSITY

JAN 1997 - MAY 2002

• Performed in over forty plays and designed costumes for 20+ shows (Off- Broadway and at the Edinburgh Fringe Festival)

PROGRAMS

Microsoft Office, SharePoint, Dreamweaver, Lotus Notes ATS SYSTEMS

VirtualEdge, Taleo, iReq, OpenHire, PeopleSoft

LANGUAGES

Fluent in written and conversational Spanish.



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