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Customer Service Assistant

Location:
Charlotte, NC
Posted:
July 06, 2015

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Resume:

Jenna Marie Barrientos

**** ****** *****

Charlotte NC 28212

815-***-****

Objective

A personable and competent individual seeking a position where I can best utilize my

interpersonal skills and service oriented experience

Summary of Strengths

Excellent customer service experience with combined years in the

people service industry including daycare, retail, and foodservice

business verticals

Strong written and verbal communication skills

Proficient various software applications & hardware experience

Highly productive in the use of Office 2000 Professional

Proficient in state compliance standards adherence

Basic Spanish

Employment History

Hand-N-Hand Childcare, Loves Park IL 2013/2015

Responsibilities: Assistant Infant room Teacher

Assisted lead teachers with lesson planning, art work and daily activities

Insured proper care for infants at all times

Communicated with parents about child’s day and daily activities

Goddard School, Matthews NC 2011/2013

Responsibilities: Infant Room Closer Teacher/Floater

Assist in lesson planning and daily activities

Assisted in classrooms during teacher absents

Closer for infant room clean and prepare classroom for following day

Early Beginnings Child Development, Charlotte, NC 2010/2011

Responsibilities: Assistant Toddler room Teacher

Assisted in Lesson planning & Coordination of daily activities

Able to remain flexible to daily schedule needs (Floater, Substitute Teacher, and Closer)

Provided daily communication to senior managers & parent clients

Prepared center to meet all compliance requirements

University Child Development Center, Charlotte, NC 2010

Responsibilities: Transitional Kindergarten Assistant Teacher

Prepare daily activities and lesson plans

Closing duties/ Lesson preparation for following day

Ensure safety of children & precisely document injury following state regulations

After school care & tutor services

Learn It Systems, Charlotte, NC 2009/2010

Responsibilities: Program Recruitment & Sales Marketing (Part Time)

Attended all program sales events/sign up children clients

Provide Spanish communications to applicable parent and child clients

Program Aide & Student Tutor

Provide various schools after school tutoring

YMCA, Niles, Illinois 2007

Responsibilities: Summer camp Counselor (Summer Session Only) Managed attendance & coordinated daily art activities, field trips and swim lessons

ensured safety of children at all times creating a fun and active environment

Camp Fire, Albuquerque, NM 2006

Session

Responsibilities: Afternoon Session - Summer camp Counselor (Summer Session Only)

Ensured safety of children and educated safety applications

Managed all aspects of daily activities & field trips

Maintained communication with camp team and parents

Sunny Days Learning Center, Chandler, AZ 2004/2006

Responsibilities: Day Care Attendant

Successfully assisted the Lead Teacher in planning and implementing the daily program

For children

Developed methods to help children learn to think creatively, to solve problems

Independently, and respect themselves and others

Work to prevent injuries and accidents, and handle appropriately if they occur

Supervised the classroom, attended all staff training sessions, meetings and programs

Sponsored by the company, as required

Accurately reported problems, injuries and hazards promptly to the Lead Teacher and/or

Center Director

Consistently meet with parent/guardians to discuss their children’s progress and needs

Prepared reports on students and activities as required by preschool, daycare

administration

2001-2004 Various Foodservice & Retail experience

Max and Erma's Restaurant, Gurnee, IL

Greeted all customers with a smile; and a friendly sincere welcome to the establishment

Answered Telephones as needed

Arranged seating selection to provide 100% dining customer satisfaction

Stocked Items as needed

Sears, Chicago, IL

Cashier/Seasonal worker helped customers with products, and occasionally filled in for

employees on commission. Checked customers out with purchased items, Merchandised front

counter and responsible for deliver of money bags to loss prevention

Education

College Of DuPage, Glen Ellen, IL

College Coursework Completed - Basic Math, English and Psychology classes

References available upon request



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