Michael C. Parker

Email: acql35@r.postjobfree.com Cell: 972-***-****

Chief Operating Officer

Project Management Operations Management Productivity and Performance Gains

Results producing management leader with experience leading operations through strategic operations planning, sales, configuration management, improvement processes, and providing high-end customer service. Advanced ability to create and maintain an effective business plan to increase profitability. Progressive leadership experiences have created a passion for surpassing financial and service objectives. My entrepreneurial spirit and relationship building skills have allowed me to achieve career growth and a special talent for transitioning strategy into action and achievement.

Areas Of Expertise

Proven results

Customer Focused

Cross Functional Abilities

Consultative Approach Model

Experienced Manager

Industry Analysis/Reporting

Project Management

Strategic Planning / Analysis

Value Added Solutions

Asset Protection

Operations/Logistics

Loss Prevention/Investigation

Leadership/ Team Building

New Business Development

Recruiting/Training/Development

Financial Analysis

OSHA and Government Regs

Team Morale and Culture Minded

Professional Experience

Guga Ventures Inc.,

dba Studio Urban Wax

2014 - Present

Chief Operations Officer

Responsible for franchise development program

Integrate and update infrastructure

Provide effective and inspiring leadership by being actively involved in all programs and services, developing a broad and deep knowledge of all programs.

Identify opportunities for company to leverage cross-program strengths to take advantage of new opportunities and/or to address organizational challenges.

Lead, coach, develop, and retain company’s high-performance team with an emphasis on developing capacity in strategic analysis and planning and program budgeting.

Develop and implement training programs to expand the capacity of all staff.

Prepare and submit an annual operational budget, manage effectively within this budget, and report accurately on progress made and challenges encountered.

Ensure the continued financial viability of operational units through sound fiscal management.

External Relationship Development:

Manage and cultivate existing relationships with funders to secure and expand recurring revenue streams.

Publicly represent company with the media and external constituency groups including community, governmental, and private organizations and build excitement for SUW’s mission.

Strategic Plan Implementation:

Provide programmatic leadership and input for all strategic plan implementation processes with the executive team and staff. Coach leadership as they implement the strategic plan and transition program operations.

Develop and implement a system for tracking and reporting on the progress of the strategic plan implementation.

Retail Concepts Inc.,

dba Sun & Ski Sports * Ski Chalet * Ski Chalet * Ski Stop * Patio Place * Patio Stop * Joe Jones

2005 - 2014

Director of Store Operations

Responsible for 30 stores exceeding $100 million revenue

Consistent reliable growth and profitability outperforming all peers

Report to ownership and board of directors

Develop and implement e-commerce in store fulfillment

Oversee all payroll forecasting, processing, analysis and reconciliation for all stores

Developed and implemented payroll management system that reduced payroll percent over 100 basis points while improving customer service standards

Developed and implemented training program that saw increased proficiency and customer service standards as well as job satisfaction for over 700 associates in 28 stores

Oversaw operational and loss prevention programs that returned year over year reductions in shrink as a percent by over 20 basis points for multiple consecutive years with most recent at 1.06%

Key member of executive team that led company turnaround from bankruptcy to doubling revenues and locations while building record profitability far exceeding industry performance

Responsible for designing and implementing automated scheduling and payroll resource analysis system

Responsible for Loss Prevention programs, analysis, investigations and interviews

Responsible for Asset Protection – security controls, authorization, review

Responsible for multiple districts, stores and teams across the nation

Experienced in leading store openings, conversions, relocations and closings

Preview and coordinate sale promotion execution between merchandise division and stores

Partnered with ownership on multiple and extensive programs

Responsible for corporate recruiting, training, development, operations, etc.

Responsible for supervising HR issues and compliance

Assisted in buying decisions and product line review

Experienced in grass roots marketing, public events, seminars, trade shows, etc.

Strong emphasis on entrepreneurial management methods

Analyzed, planned, and implemented margin building merchandise assortment / store execution

Continually outpaced all colleagues for promotion on multiple occasions

Consistent record of development and promotion of direct reports

2003 – 2005

Regional Manager

Charged with taking past successes and duplicating in up to 10 other locations

Assume total company efforts for Loss Prevention

Persuade company to begin using electronic media and online presence to increase company success

Assume company store operations due to limited corporate resources

2002 – 2003

Area Manager

Provide supervision for 3-5 store units while concurrently operating as GM

Open and close store locations

Identify, recruit and develop talent for store management with growth potential as the ultimate goal

2001 – 2002

Store Manager

Responsible for opening and building #2 volume location in company.

Engage in retail setting employing entrepreneurial spirit reach optimum sales and profitability, while building and maintaining ‘core shop experience’

Implemented first market level marketing position in company which became a staple of RCI’s marketing efforts

Identify, hire, train and develop key core talent

2000 – 2001

Senior Assistant Store Manager

Assume number 2 position in new store

Assist in various store responsibilities

Partner with GM for expedited success and growth

Initiated overwhelmingly successful LP efforts and controls

SPECIALTY RETAILERS INC.

(DBA STAGE STORES INC.)

1997 - 2000

Store Manager

Held multi-store supervision responsibilities

Top store performance in key performance indicators (KPI)

Originally hired as Asst. Manager

Responsible for complete store operations and profitability

Multiple reports were groomed and subsequently promoted

Designated “Trouble Store” manager for performance turnaround

Assisted in training, merchandising, and various misc. assignments within district

Education

Business, University of Oklahoma

Professional Certifications and Trade Organizations

Loss Prevention Foundation

Loss Prevention Research Council

National Retail Federation

The National Anti-Organized Retail Crime Association (NAORCA)

Complete operational responsibility for all aspects -

HR – Primary HR direction and mgmt. for all levels of mgmt. and stores

Training - Trained thousands of associates, supervisors, management, district managers and regional managers to build rapport, personal goals, coaching, development and accountability in which a verifiable and measurable increase followed every successful session.

Asset Protection - responsible for program development implementation and oversight in addition to personally conducting investigations and interviews that resulted in hundreds of for-cause terminations and prosecutions with supporting documentation for various law enforcement agencies and district attorneys to prosecute and win - many of which would never have been accepted due to the current environment of criminal prosecution of employee theft and embezzlement.

P&L - forecasting, modeling and management to achieve profitability goals

Payroll - forecasting, modeling and management to achieve goals. Generally resulting in year of year PR reductions of up to 20% while improving sales and customer service. Also engineered payroll and structure rewrite and implementation on two separate occasions.

Scheduling - developed implemented and managed detailed scheduling program that significantly reduced scheduling inefficiencies resulting in cost reduction and improved efficiency.

Store planning / merchandising / visual / POG

Store openings – multiple store openings / conversions

Store closings – closed 10 stores in process of bankruptcy turnaround to open 15 stores

Store remodel / Store relocation

Acquisitions – 3 acquisitions of multiple stores

Full Service equipment rental shops

Full Service maintenance shops

Interactive attractions including on water wake boarding in conjunction with Mastercraft Xstar boats in multiple markets, climbing walls, in store skate parks, off premise bicycling rides and competitions, major event participation including events such as MS150 in excess of 17,000 participants, among others.

Disaster preparedness – numerous hurricanes, blizzards, etc.

Disaster recovery – numerous hurricanes, blizzards, floods, tornadoes, fires, etc.

Marketing / Advertising / Grass Roots Initiatives

Inventory Control – improved inventory control and loss prevention to reduce shrink by more than half

All in support of 30 locations across the nation including multiple DC's, delivery service / staff / equipment and ecommerce.

Contact this candidate