PROFESSIONAL PROFILE

Information Technology Manager with 25 years of experience working with international companies, in the technology, furniture, banking, pharmaceutical and insurance industries. Worked in several IT capacities including, Project Manager, Business and Systems Analyst, and as a Business Consultant in cross functional business settings.

SUMMARY

Managed and developed new and on-going business relationships internally and externally with clients, excellent client facing skills, customer centric with a Sales, and Marketing approach.

Ability to manage stakeholders, build consensus and relationships and diplomatically influence to achieve desired deliverables and vision.

Corporate experience in IT Project Management of CRM, ERP, and HR projects, applications, Databases and Infrastructures in traditional client server and cloud environments.

End to end development of business applications, security practices and strategies.

Provided leadership, training, and mentoring to teams located in remote global locations with varying and diverse cultural backgrounds.

Companywide Budget management of all IT capital spending for hardware, software and services.

Experienced in Waterfall, Agile, ITIL and SDLC methodologies and development environments.

WORK EXPERIENCE

Cisco Systems RTP, NC

PROJECT MANAGER / BSA OCT 2014 – APR 2015

Worked as a liaison on security issues between the business, IT teams and vendors who provided cloud based services to HR under an Agile environment.

Project Management for the review and assessment on security practices in infrastructure and application level of HR vendors providing services using cloud based systems.

Functional and Technical analysis for the classification of cloud based service providers as SaaS, PaaS, IaaS or DSP, and management of teams for the preparation and submission of security technical review documents in preparation for security auditing.

IT Risk Management and security architecture assessments of cloud based systems for Compensation and Benefits service providers.

Operating on a global level during all time zones with diverse cultural teams and collaborating with staff at all corporate levels.

WOODLINX LLC Cary, NC

Project Manager / BA – PRINCIPAL CONSULTANT MAY 2010 – FEB 2014

Created a US based branch and opened 5,000 square foot furniture warehouse/retail outlet with products produced and imported from parent company based in Indonesia.

Established new business processes for Finance, Sales and Marketing.

Conducted and documented national market research, data analysis, trend analysis and requirements gathering in CRM databases producing custom analytics reports for targeted budget spending, advertisement and investments.

Designed and developed (Agile development) e-Commerce corporate websites to promote products and online wholesale and retail sales.

Drove digital advertising and marketing initiatives through the management of external suppliers.

Coached and mentored employees in sales techniques and product knowledge.

Developed new international business relationships with large clients through personal contact utilizing client facing skills with a Sales and Marketing approach.

FIRST DATA Athens, GREECE

SALES ACCOUNT MANAGER / PM JAN 2009 – MAR 2010

Assigned as single point of contact for clients acting as a consultant and business partner.

Gathered, documented and analysed client business requirements, proposed specific SaaS systems and solutions and managed technical teams (Agile development) for project development and delivery to clients ensuring high quality deliverables.

Increased existing client sales by 13% and created new sales channels in the Balkans.

Managed account portfolios for large clients within the financial sector in Southern Europe.

Headed service recovery issues, business process improvements and fostered customer relationships.

PT WOODLINX INDONESIA Jakarta, Indonesia

PROJECT MANAGER / BSA DEC 2007 – DEC 2008

Re-Engineered existing business processes and developed new processes for Sales and Marketing.

Developed a centralized file system to automate the production of RFPs, quotations and client management electronically.

Project management for the production and maintenance of the CRM database.

Developed internet marketing strategies to increase export and wholesale sales and improve overall business growth.

Budget management based on qualitative analysis of the CRM database.

Project Management for the development of corporate web sites, CISCO LAN/WAN network, server infrastructure and client desktops and peripherals, user and systems security and access.

Managed engineers and technicians for the construction of aluminum furniture factory.

GLAXOSMITHKLINE (GSK) Athens, GREECE

BSA - NEW TECHNOLOGIES MANAGER JAN 2006 – NOV 2007

Experience working with the key stakeholders and effectively communicating in a multi-tasking environment.

Main role was to demonstrate, train and support the use of technology to promote GSK products to the medical professional and develop the culture of e-Detailing to sales staff and throughout the company.

Project Management of new internet technology solutions for sales and marketing initiatives, while simultaneously enhancing and complimenting company sales objectives and overall budget achievement.

Project Management of digital advertising and promotions by external suppliers for medical fairs and events.

Development and maintenance of CRM database providing custom analytics reporting to sales and marketing for qualitative analysis, trend analysis and critical budget spending decisions.

Managed stakeholders for running weekly e-Learning programs and built strategic alliances with Medical Societies to help promote company product lines.

Project Management for the design and implementation of LAN/WAN networks for the live transmission of hospital operating room surgery, key opinion leader speeches and other e-Events promoting products and unifying sales staff.

Provided administrative and sales staff with training in MS Office applications.

Provided sales staff training in web browsers, email and social media to complement traditional face to face detailing with e-Detailing.

Provided health care professionals training in web browsing and how to find and use medical information.

GLAXOSMITHKLINE Athens, GREECE

INFRASTRUCTURE AND HELP DESK MANAGER MAR 1998 – DEC 2005

Created the department and headed staffing including outsourced contractors servicing 570 clients (350 sales force VPN dial ups) at 14 remote sites (of which 5 were critical order/invoicing processing sites).

Provided 1st and 2nd level Help Desk support for Hardware, MS, ERP, CRM, Clinical Trial apps, user network authentication, access management and user account management.

Created LAN/WAN infrastructure based on CISCO technology, server infrastructure, and data centres.

Managed all areas and levels related to information security: user access to applications, operating systems, file systems and IT resources, firewalls, DMZs, antivirus, web servers, and premises security based on swipe cards.

Budget management on all IT expenditure on a companywide level.

Researched and analysed market requirements and trends and authored GSK’s e-Business plan.

Worked closely as single point of contact with Marketing and Sales effectively using technology to provide technical solutions to market, business and company requirements.

Served on the European team that analysed and documented the scope, specifications and rollout of a common SAP for all GSKs in Europe.

Migrated HR, ERP and CRM legacy systems to new technologies (PeopleSoft, SAP, ROS).

Implemented Help Desk remedy system with Lotus Notes that reduced the total number of Help Desk calls by 35% within the first year.

Responsible for the Business Continuity / Disaster Recovery plan with annual rehearsal at an HP hot site.

Managed and worked with engineers and technicians for the construction of 3 computer rooms/data centres.

Maintained and managed vendors, partners, and outsourced companies SLAs.

Managed SLA for Consumer Healthcare sister company site and was assigned as single point of contact for all IT related issues and resolution.

Responsible for software license compliance, adherence to Group IT policies, infrastructure and security escalation processes and Audit reviews by Group IT and 3rd parties (Coopers & Lybrand).

Instructed on Group IT security, networking, best practices and the acceptable use of IT resources to all company employees.

GLAXOSMITHKLINE Athens, GREECE

BUSINESS & SYSTEMS ANALYST / PROGRAMMER (GSK) AUG 1991 – FEB 1998

Was assigned as single point of contact for all IT related issues for HR department. Responsible for the confidentiality, security, integrity and unauthorized access of all HR data and information systems.

Gathering and documenting User Requirements and Worked closely with all members of the software development team to test functional and business requirements and to ensure high quality deliverables.

Analysed and developed custom software packages for Finance, Payroll, Car fleet management, Time attendance and Building access security systems.

Migrated Payroll and CRM databases and applications from legacy systems to new technologies.

Analysed, documented and developed new custom Payroll application.

Produced HR reporting system for 3rd parties and Government authorities.

Rolled out and supported Global Group Finance applications linking with local ERP system.

TECHNICAL SKILLS

Administration of :HP 3000/MPEiX, HP 9000/UNIX, IBM 360/370 MVS, Intel/ NT4, WIN200x, Active Directory, MS SMS, MS SCCM, DHCP, WINS, DNS, TCP/IP, Antivirus, CITRIX, IIS, Oracle Data Warehousing, Oracle Business Intelligence, SAP, Siebel, PeopleSoft, WEBEX, Live Meeting, CENTRA, MS Exchange Server, Outlook, Lotus Notes, MS IIS, LAN, WAN, CISCO routers and switches, 3COM switches, Philips IP Telephony system.

Development with: C++, Oracle Forms, Oracle Reports, Oracle V8, PL/SQL, MS SQL V7, MS SQL2000, MS Access, MS Excel (Pivot tables, Lookups, Macros), Visual Studio, Front Page, SYBASE,IMAGE/Speedware 4GL, Dreamweaver, PHP, JOOMLA, Serif Web Plus, CSS, JAVA, Adobe Photoshop.

EDUCATION

Languages: Fluent in English and Greek.

Certificates: TCP/IP, UNIX administration, Oracle Forms, Oracle Reports, PL/SQL, Dreamweaver, Leadership Seminars.

Bronx Community College of CUNY, New York Associate’s Degree in Engineering May 1982

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