Claressa Clay

acql28@r.postjobfree.com

**** *** ***** **.

Marietta, GA 30066

678-***-****

Entry-level Management/Customer Service Representative/Administrative Assistant

Professional Profile

Highly motivated management and trained professional committed to quality, documentation, and accountability to ensure the best opportunity for customers, staff and youth success. Talents lie in planning, organizing, filing, networking with other companies and using my knowledge of Family Life Education and Human relations to better serve clients. Excellent communication and organization skills and provides superior customer service.

Education, Skills and Credentials

Skills- Microsoft office, power point, excel, education, training staff, quality assurance, organizing and filing company paper work

BS Child and Family Development Georgia Southern University,

Statesboro GA

Certified Family Life Education

Human Resource Specialist

Administrative Assistant

CPR and First Aid Certified

Certified Youth Development Trainer- training expertise includes:

Developmental milestones

Behavioral modification

Teachable moments

Policies and Procedures

Employment History

Kids R Kids, Marietta GA 2013-2015

Hired as a Georgia Lottery Pre-K teacher and an administrative assistant and responsibility for the four and five years old curriculum.

Supervised and trained new lead and assistant teachers

Trained each teacher on state regulated standards and policies.

Answered phones, filed paperwork, organized parent meetings, and fieldtrips.

Driven corporate bus for fieldtrips and outings.

Filed paperwork and maintain employee files

Joyful Praise Academy, Alpharetta GA 2012 to 2013

Hired as a Infant /Toddler Specialist and responsibility for detecting milestones delays, and developing appropriate curriculum for special needs children.

Early Learning Literacy Center at Dunbar Elem, Atlanta GA 2010-2012

Hired as a human resource representative for at-risk children in a low-income neighborhoods and assigned responsibility for the customer’s satisfaction. Goal is to detect milestone delays, increase parent participation, and decrease environmental special needs children in low-income families.

Supervised and trained new employees

Established new employee’s orientation

Networked and partnered with federal funded organizations

Organized parent meetings

Turner Broadcasting Second Generation, Atlanta GA 2009-2010

Hired as a human resource associate for the employees of CNN, Turner Broadcasting, TNT, TBS, Cartoon Network and assigned responsibility for adapting the education program to federal standards. Within the first month on the job was nominated and received “Rising Star” Award for creativity, teamwork, and unique contribution to the center.

Implemented Georgia standards and policies

Trained and Implemented company polices and procedures

Supervised teams of education associates

Maintain payroll and employee files

Olde Mill Steakhouse, Marietta GA 2008-2009

Hired for a entry level manager; promoted to Executive Assistant within the first month and assigned responsibility for staff training and quality assurance.

Supervised 25 employees

Scheduled employees on a weekly rotation

Ordered food and liquor through local companies

Made reservation for company’s lunches and meetings

Networked with neighborhood hotels and business

Maintain payroll and employee files

KinderCare Learning Corp, Kennesaw GA 2005-2008

Hired as a Georgia Lottery Pre-K teacher and assigned responsibility for four and five year old children.

Implemented theme-based curriculum

Worked with portfolio-based assessments

Trained new and assistant teachers on company policies and procedures.

Non-Profit Experience

Langston Chapel Elementary School (Administrative Assistant), Statesboro GA 2003-2005

Answer income phone calls

Made appointments for parents and staff

Organized files and records

Boys and Girls Club (Office Manager), Statesboro GA 2001-2003

Supervised school-aged children; Use soft phones, made appointments, typed memos, and filed employee and member paperwork.

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