SUMMARY

Highly dedicated and dependable Sales and Customer Service professional with extensive experience in delivering exceptional Customer Service for Fortune 500 companies in the luxury vehicle manufacturing, sales and financial services industries. Proven capacity for managing and executing multiple projects with maximum efficiency and accuracy in fast paced, high pressure work environments, while maintaining a service oriented approach. Fluent in Spanish.

SPECIALTIES

EXPERIENCE

Mercedes-Benz Financial Services USA, LLC – Montvale, NJ 2011 – 2015

LEASE PROGRAM ADMINISTRATOR

nAdministered (MBFS) Employee Lease Vehicle Program (over 7K leases country-wide), by implementing strict program guidelines of processes and procedures through order validation, preparation of contracts and state specific titling paperwork.

nFacilitated timely vehicle delivery and accurately recorded completed contract information into portfolio system.

nResolved Customer concerns and liaised between MBFS and M-B dealers, and Daimler Affiliate Coordinators.

nFrequently recognized by Management, Associates and internal / external Customers for providing outstanding service.

ACCOMPLISHMENTS

Reduced operational cost of mailing daily FedEx packages by streamlining outgoing mail flow.

Improved delivery time by 50 percent for required state specific forms by initiating E-Fax method in lieu of machine fax, which expedited orders and satisfied Customers.

Nominated for, and subsequent recipient of several Employee of the Month Recognition awards for Outstanding Customer Service.

Spearheaded and coordinated charity fundraiser initiative to support Volunteers of America with their Operation Backpack drive; providing new backpacks and school supplies to homeless and needy children.

Volunteered and participated in Corporate Diversity & Inclusion sponsored events as Brand Ambassador.

Mercedes-Benz USA, LLC – Montvale, NJ 2006 – 2010

VEHICLE COORDINATOR

nAdministered (MBUSA) Employee Lease Vehicle Program, ensuring all lease requirements were met in a timely and efficient manner through accurate preparation of lease contract and Titling Registration documents.

nLiaison to all employees, dealers and affiliate companies.

nProvided monthly vehicle forecasts by model for production planning.

nTrained Consultants/Interns and provided Performance Reviews.

ACCOMPLISHMENTS

Instrumental in the successful roll out of new lease program, which transitioned from MBUSA to MBFS.

Enhanced lease ordering process to optimize efficiency.

Volunteered, planned and executed departmental events / festivities for holidays and special occasions.

Initiated / coordinated company social dance club with Instructor led dance lessons.

SALES LIAISON 2002 - 2010

nScheduled production with Germany for Press coded, Special Event, lease and fleet vehicles; confirming specifications and delivery ETA’s.

nMonitored movement and coordinated vehicle shipment to dealers throughout the country; as well as dealer delivery to Customer / Event.

nWholesaled and retailed vehicles accordingly.

nTrained and supervised foreign and domestic Interns and provided Performance Reviews.

nLed and coordinated departmental Event Planning Committee for all holiday and special occasion festivities.

nEnsured compliance of ISO Policies and Procedures.

ACCOMPLISHMENTS

Tested and evaluated new Vehicle Tracking and Shipment system, which launched successfully.

Created Job Manual for my position.

ADMINISTRATIVE ASSISTANT (DISTRIB. / LOGISTICS - TRAINING & DEV.) 1994 - 2001

nCompiled, printed and distributed Daily ‘A’ sales reports to Executive Management and Dept. Managers.

nServed as primary support and information source for Training Academy.

nProvided 25 Regional Instructional Facilitators with home office start up equipment and training material.

nCoordinated extensive air and ground travel (international and domestic).

nAssisted in hiring and training outside Consultants and administered various company wide programs.

nPlanned and executed large scale off site events and festivities.

EDUCATION

Fairleigh Dickinson University

SKILLS

MS Office Suite – NetStar – SAP

CERTIFICATIONS/LICENSES

Notary Public

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