Kathy S. Durlacher

P.O. Box *** Logan, OH ***** acql0u@r.postjobfree.com 614-***-****

Customer Information Control SYSTEM (CICS) System Administration

System Modification Program/Extended (smp/e) ~ Job Control Language (jcl) ~ Software Installation

Detail-focused professional leveraging technical expertise and organizational skills to install and upgrade a diverse portfolio of software and hardware in direct support of broad operational requirements. Knowledgeably delivers responsive 24/7 technical support, closely working with vendors to troubleshoot and rectify post-installation issues. Equally talented at concisely documenting software installation instructions. Core strengths include:

Software/Hardware Installations IT Infrastructure Architecture Systems Engineering Systems Analysis

Help Desk 24/7 Technical Support Vendor Relations System Upgrades System Administration

Disaster Recovery Testing

Professional Overview

JCPenney, Plano, Texas 1995-2015

IT Infrastructure Architect II – CICS, MQSeries & Z/OS Administration

Installed and upgraded CICS from CICS/ESA 2.1.2 to CICS/TS 1.1 and CICS/TS 4.2 in test and live environments.

Project-led a conversion to CICSPlex SM from the implementation of a CMAS/MAS/WUI environment to the migration of established products and applications.

Experienced in CSD, and employed CICS Business Application Services (BAS) to simplify resource definition.

Supported CICS interface to IMS/DBCTL, DB2, and WebSphere MQ.

Delivered qualitative and knowledgeable support to products installed in CICS -- CAFC, ASG TMON, Code1Plus, BMS/TS, CA BUNDL, UPS Tracking Software, and KeyMaster.

Outside of CICS, engineered the installation of IBM and third-party software in direct support of business operations and objectives as part of accountabilities that included system upgrades and administration. Supported such software as SAS, Macro4 (TraceMaster, DumpMaster, InSync, FreezeFrame), WebSphere MQ (z/OS, AIX, Windows), CA Workload Automation (ESP), Teradata Tools and Utilities, Connect Direct, and CA Spool.

Troubleshot software issues, conferring with applicable vendors to diagnose and report malfunctions. Compiled requisite documents for download and review, implementing any relevant fixes.

Upgraded operating systems and related hardware in direct concert with senior team members both to increase system functionality and as preparation for subsequent updates. Assigned such upgrade tasks as parmlib, proclib, and library updates, closely reviewing resulting environment to identify any issues.

Coordinated WebSphere MQ administration, defining objects at the request of users and applications support team including required security setup.

Completed on-call rotations for z/OS as assigned, as well as 24-hour support for some products.

Experience using SDSF, TSO, FTP/SFTP, SMP/E, JCL, IODF, RACF, Unix System Services, IPCS, Abendaid/FX, BMC Remedy (Change Management, Incident Management, Service Requests, Work Orders, Knowledge Articles), CA Sysview, ASG TMON, Unix System Services.

JCPenney, Plano, Texas & Westerville, Ohio 1984-1995

I/O Operator / Computer Systems Analyst / Help Desk

Support of printers, tape drives, tape library, IPLs.

First level support for user incidents. Second level support for online systems gathering user experience and related dumps and logs.

Production support reviewing batch failures and restarts.

Education/Professional Development/Affiliation

Coursework in Computer Math, Columbus State Community College, Columbus, Ohio

JCP Internal Training Courses: JCL, VSAM File Structures, Introduction to Assembler, Management Workshop, Project Management, Introduction to Unix

IBM Training Courses: SMP/E Fundamentals, SMP/E for z/OS Workshop, CICS Fundamentals, CICS Basic Tailoring, CICS Performance and Tuning, CICS CICSPlex System Administration, IMS Fundamentals, DB2 Fundamentals, IBM WebSphere MQ System Administration for z/OS

Central Ohio Mainframe Users Group

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