Rodney J. Lee

**** **** ******** ******, ******* 30082

Home: 770-***-**** Cell: 404-***-**** acqkzl@r.postjobfree.com

SUMMARY

I’m a visionary IT leader with broadly diverse technical expertise across multiple disciplines. I have a proven track record of achieving operational excellence & efficiency, innovation, business transformation, and driving notable success supporting a broad range of corporate IT initiatives. Achieve excellence in planning, analysis and implementing IT solution in direct support of business objectives. Experience in managing multi-year global projects, set direction for multiple IT infrastructure technologies. IT leader with 20 plus years’ experience, managing multiple infrastructure groups meeting and exceeding performance expectations at all levels.

CORE COMPETENCIES

Support / Configuration Management / ITIL

Operations & Service Delivery

IT Security

Networking

Business Impact Analysis

Project Management

People & Process Improvement

Strategic Thinking

IT Strategy & Planning

TECHNICAL PROFICIENCIES

Platform: Windows 7/8, Server 2008/2010, Storage and Citrix

Networking: TCP/IP, Ethernet, VPN, VOIP, MPLS, LAN, WAN, Firewalls, Cisco Routers and Switches, Wireless Technologies, Cloud solutions and network tools

Tools: MS Office suite, Cisco Works LMS, Cisco Call Manager, Remedy AR, security tools, Active Directory, MS Exchange, F5, Allot and Riverbed, Splunk, WireShark and Solar Winds

EXPERIENCE

VERINT SYSTEMS, Alpharetta, GA

Director Global Network Infrastructure (2010 – Present)

Provide leadership, strategic planning, develop global standard processes and procedures within network infrastructure

Redesign network topology to better support MPLS, VOIP and UCC deployments

Developing a global network team supporting offices in multiple countries

Managing all network hardware and software including development, deployment, integration testing and support

Planned for and implemented security processes and measures for IT Infrastructure

Managing and fostering positive relations with all vendors

Establishing change management processes throughout the IT organization

Managing global telecommunication budget

R&A LEE ENTERPRISE LLC, Smyrna, GA

Independent Information Technology Consultant, (2008 – 2010)

Providing IT Consulting Services

Maintained Payment Card Industry Compliance

Introduced innovative approaches to IT security with my customers through process development

Researched and recommended software and hardware purchases

Performed hardware/software installation/replacements

Creating wired and wireless networks for LAN and WAN

Provided day-to-day end-user troubleshooting

COCA-COLA ENTERPRISES INC., Atlanta, GA (1987 – 2008)

Sr. Global Network Manager, Information Technology (2004 – 2008)

Responsible for supporting 3 global areas within the Network services department. The areas are Network IP Infrastructure, Telecommunication Provisioning/ Billing and Network Tools.

Managed over a $20 million IT budget per year for IT infrastructure after reduction from $50 million

Successful managed the implementation of our global DHCP/DNS (Lucent QIP) solution which included maintaining a budget. Scheduling of resource assignments, cutovers dates, and testing, training, clean-up with ongoing support.

Lead provisioning all Telecom data and voice circuits for North America exceeding established SLA’s.

Provided leadership, strategic planning, developed processes, procedures and global standards within the network infrastructure which are the current standards employed today.

Successfully project managed a multi-year Global IT projects with cross-functional team members to update old infrastructure hardware and software to align with the Cisco voice and data network infrastructure solution.

Conducted performance management for coaching and developing people which helped improved resources performance by 25%.

PMO Manager, Information Technology (2003 – 2004)

Instrumental in the orchestration and creation of a newly formed PMO team using technical resource and training them on the SDLC phases and developing them into Project Managers responsible for managing all IT projects.

Defined the junior PM training using the SDLC phases with focus on project startup, monitoring and delivering on milestones.

Managed all aspects of the implementation plans including training and sustainability

Delivered skills assessment project to identify the gap analysis for developing PM core competency throughout IT.

Led a project to establish standards for Test Labs to be utilized as the new standard across all North American facilities.

Conducted performance management for coaching and developing people.

Corporate Field IT Manager, Information Technology (1999 – 2003)

Directed 20 technical resources and 2 supervisors: Hands on manager Providing desktop/Server hardware and software support for all headquarters, IT and Executive Personnel.

Managed over a $3 million IT budget per year for desktop/Server development and support including hardware and software life cycle.

Supported our senior executives, established a 10-minute response time to contact, on all executive issues.

Joint collaboration with Telecom engineering on designing the Local Area Network (LAN) and total responsibility for supporting the LAN (Voice and Data) including,3com, eXstream, and Cisco switches.

Reviewed and updated resources planning based on trends and analysis of customer issues (i.e., hardware/software).

Responsible for all PC equipment asset management and disposal

Conducted performance management for coaching and developing people.

Mobile Computing Manager, Information Technology (1998 – 2000)

Lead a team of 11 technical analysts and 1 supervisor: providing hands on assistance to end-users on handheld software/hardware related problems.

Established training session with business analyst to better align resource development to business needs.

Maintained all hardware and software including development, deployment, integration testing and support

Conducted performance management for coaching and developing people.

North America Support Center Manager, Information Technology (1997 – 2000)

Managed 40 analysts and 3 supervisors in three locations, providing first and second level IT support for all hardware, software for Coca-Cola Enterprises in North America.

Increased staff retention by 22% by creating a Certification Program for Help Desk Analysts to increase proficiency, job knowledge and provide a career path within the IT department.

Successfully project managed the evaluation, development, deployment and training of new problem management solution (Remedy) and ACD solution.

Designed and created a second level support team within the Support Center – Customer Resource Center (CRC) to address company-wide system issues and to identify trends for recommending changes in hardware/software development and implementation.

Developed and managed the yearly budget while developing cost saving processes.

Implemented web based customer satisfaction survey and SLA management

Conducted performance management for coaching and developing people with over 30% of the resources being promoted into other positions.

PROFESSIONAL DEVELOPMENT

Certification, Network + 2009, CompTIA

Leadership Development, Information Technology Leadership

Project Management Training, CCE Internal Development

Service Support, Service Delivery and IT Service Management, ITIL

Communication Development, Talk Listen Communicate (TLC)

Certificate, IT Management Development Program, Georgia Institute of Technology

Management Essential Program, CCE Management Training

Certificate, Computer Programming, Control Data Institute

EDUCATION

Bachelor Degree in Information Technology, AIU

Industrial Management, Georgia Institute of Technology

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