Marilyn Mangino

**** *** ******* ****

Reading, PA 19607

610-***-****

acqkys@r.postjobfree.com

Overview

Detail oriented manager with extensive experience in the banking industry. Skilled in accounts payable/receivable with strong ethic to continue to learn new applications, while working to minimize numerical discrepancies. Work History

Metals Your Way Temple, PA 2011 – 2012 & 2013 – Present Office Administrator

x Implemented procedures learned from banking into the office with the goal of establishing methods of accurate record keeping in multiple areas of the business x Responsible for all company accounts payable/receivable and managed it through using accounting software to record transactions that could later be used in proving against general ledger reconcilement and provided executives with weekly summaries on the financial status x Designed and implemented filing systems that were used by Executives and Sales Representatives x Made sure that the working environment for was ready by making sure office supplies were stocked and office equipment was functional so that everyone had the tools necessary to work x Handled Customer inquiries, complaints, and worked to fill complex orders that required Executive input x Received, recorded, and banked cash, checks, and vouchers and recorded transactions in general ledger Sovereign Bank Robesonia, PA 2012 – 2013

Branch Operations Manager

x Coordinated activities of up to 25 employees at a branch that held $18.9M in deposits in the local market and ensured adherence to quality standards, proper operating procedures, staffing needs for adequate coverage, and corporate policies

x Oversaw recruiting and training for tellers and front office personnel as per Bank guidelines and continuous self training to keep abreast deposit, business, and consumer loan products and continued to evaluate job performance to ensure there was a conformance to company policies; worked with Employees to identify any issues and worked to resolve them

x Supervised teller duties, assisted line with customer transactions during peak periods, and audited teller drawers to improve current methods of proving daily totals and reconciled any discrepencies x Ensured that excellent customer service skills were practiced by all the teller staff members and provided Employees with guidance in handling difficult situations and, if required, would step in to resolve escalated disputes

Maspeth Federal Savings and Loan Association Maspeth, NY 2008 – 2011 Loan Processor

x Meet with residential and commercial applicants to obtain information for loan applications, answer questions about the process such as the different types of loans and the terms of those products, verified correct application information, and submitted applications to credit analysts for verification and recommendation x Classified, recorded, and summarized numerical and financial data to compile and kept financial records, using various computer applications

Ridgewood Savings Bank Ridgewood, NY 1994 – 2000

Customer Service Representative

x Researched and resolved customer problems, acting as the customer liaison between other bank departments when necessary

x Cross sold bank products and services based on customer needs, in accordance with the bank’s standards x Updated the system with messages regarding ATM/Debit Cards and service charge rebates x Processed lockbox payments, deposits, and paperwork to refund customer service charges x Debited, credited, and totaled accounts on computer spreadsheets, using specialized accounting software Citibank Ridgewood, NY 1992 – 1994

Head Teller

x Coordinated activities, assigned duties and work schedules of tellers engaged in receiving and paying out money as well as approved large checks for payment after verifying signatures were correct and that accounts had sufficient funds

x Trained new employees in customer service and banking procedures and examined tellers’ reports of daily transactions for accuracy

x Recorded currency and coin in vault to ensure supply of money for financial institution's needs based on legal requirements and business demand

x Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents x Counted currency, coins, and checks received to prepare them for deposit to Federal Reserve Bank Professional Skills

QuickBooks, Microsoft Excel, Word, and Outlook. Took a comprehensive class on the Microsoft Office suite.