John H. Windom IV

**** ********* **. ***** *****, MO 63121 202-***-**** acqkwe@r.postjobfree.com

Summary of Qualifications

I am an IT professional with comprehensive data and networking knowledge and job experience that afforded an opportunity to acquire experience as a valued support team member in an active business environment. My passion for work in the IT field is distinguished by excellent oral communication and writing skills, competent analysis and problem solving, organization and attention to details, careful documentation of actions, time management in support of suspense dates, and collegial interactions with co-workers in accomplishing independent work and projects. I am comfortable in leadership and team member roles related to all phases of completing projects.

Education

Bachelor’s of Science in Computer Science

Webster University, St. Louis, Missouri

Certifications

Cisco ID: CSCO11681336

Cisco Certified Network Associate (CCNA)

Microsoft Certified Technology Specialist (MCTS)

CompTIA A+ (A+)

Microsoft Certified Professional (MCP)

ITIL Foundations

Oracle University: JD Edwards EnterpriseOne System Administration Rel 8.98

Oracle ID: 676483

Technical Skills

Networking Concepts: OSI Model, TCP/IP, Static Routes, Access list, Route Map, Route Redistribution

Routing Protocols: RIP, EIGRP, OSPF

WAN Technologies: Frame Relay, PPP, HDLC

Lab Tools & S/W: Wire shark, Microsoft Visio.

Hardware: cisco 1800 series routers, cisco 3600 ME switches, cisco 3400 switches, 300N routers,

Operating System: Microsoft Windows 7/Vista/XP, OS X, Linux, Unix

Windows Server 2003/2008, Active Directory, Exchange Server, etc

Programming: SQL, C++, Bash scripting, PowerShell

Miscellaneous: RDP, Citrix, VMWare

JD Edwards EnterpriseOne System Administration

AllOut Security Administration

Relevant Experience

Answers Corporation April 2013-Present

Saint Louis, Missouri

CNC Systems Administration which includes user and application security, user (profile) account set up, user groups (roles), task relationship (menu) and task (menu item) management.

Planned and installed business application patches also called electronic software updates or ESUs as well as underlying foundational code or programs called tools releases or service packs.

Built and deployed changes to business applications

Printer configuration

Trained business analyst and end-users on the overall use of the JDE system

Performed system auditing and performance tuning tasks

Batch job queues setup, batch job administration

Performance tuning of applications and web servers using Server Manager to analyze kernel processes and obtain log file for detailed analysis.

Advanced problem solving skills.

In depth knowledge of CNC mapping configuration changes using Object Configuration Manager (OCM)

Experience in designing and implementing highly available infrastructure solutions using VMware Virtual Infrastructure (ESX, vCenter)

Database management and experience with SQL databases

JD Edwards installation

WebLogic installation

Developed software tools and processes for automation of tasks

Refreshed and optimized the underlying databases

Advanced knowledge of technical architecture for EnterpriseOne (e.g. web server, deployment server, VMWare, UNIX)

Recommended new best practices to improve performance and minimize risk.

Create standard operating procedures for routine tasks.

Performed reviews and audits of JDE user access right and object ownership authorities.

Google Apps Administration

Planned and Managed global projects

Designed and implemented a company wide access control system

Foster company success through a professional appearance, being courteous to customers and all associates.

Database administrator for all financial data

Authored and implemented IT General Controls policy

Made our Enterprise One system Sarbanes-Oxley compliant

Installed and implemented AllOut Security software

Used AllOut security suite to cut JDE application menus

Used AllOut security to create more granular role security to eliminate conflicts

Lead a team of multiple support specialists

Day-to-day management and administration of the Google Apps platform

Responded to requests for technical assistance with the GApps suite

Researched and recommended innovative, and where possible automated approaches for system administration tasks.

Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups

Perform periodic performance reporting to support capacity planning

Perform ongoing performance tuning, hardware upgrades and resource optimization as required. Configure CPU, memory, and disk partitions as required

Repair and recover from hardware and software failures. Coordinate and communicate with impacted constituencies.

Express Scripts October, 2012- April, 2013

Saint Louis, Missouri

Ensured data/media recoverability by executing a schedule of server backups and database archive operations

Scheduled installations/upgrades and provided system maintenance in accordance with IT procedures

Implemented approved operating systems enhancements

Recommended system modifications to reduce end-user issues

Plan and coordinates the installation, testing, operation, troubleshooting, and maintenance of IT hardware and software systems.

Provided accurate, timely and creative solutions to end-user computer and network problems

Deployed Polycomm phone systems

Deployed Avaya digital and voice over ip (VOIP) phone systems

Provided technical assistance to PC/LAN associates from other sites

Configured and deployed WYSE thin clients

Provided support for Crestron automation systems

Maintained all facets of automation and information systems.

Provided Information Technology (IT) systems administration, customer support and service, equipment and telecommunication services.

Managed the set up and operation of Video Teleconferencing equipment.

Wiese Planning & Engineering August, 2010 – August, 2012

Saint Louis, Missouri

Created and maintained documentation for job responsibilities

Deployed and provided support for Citrix (XenApp) environment

Built and deployed workstations to for users (Dell and HP equipment)

Deployed, managed and provided support for network printers in a multi-location business

Performed nightly backups using Symantec Backup Exec

Diagnosed and repaired all hardware/software issues or problems on desktops, laptops, printers and peripheral equipment

Deployed, and provided support to Thin Clients

Utilized a ticketing system to log, track and document incidents to ensure customer problems are resolved to customer satisfaction

Performed network administration

Provided critical analysis of network performance

Mobile platform management (iOS/Android/Windows Phone)

Performed phone support in addition to providing hands on support to users

Provided overall management, support and development of the Active Directory Services (Adding users/objects, deleting user/objects, permissions, etc..)

Enforced company's electronic communications policy

Worked in a team environment and provided organizational and project leadership.

Plan and coordinates the installation, testing, operation, troubleshooting, and maintenance of IT hardware and software systems.

Monitored and maintained WAN connectivity to ensure inter-business connectivity and uptime.

Analyzed problem and developed technical solutions

Maintained server hardware, storage, software, security, and backups for a multi-location business

Maintained all facets of automation and information systems.

Assisted in server migrations

Assisted with SAN operations

Headed a hardware deployment project for 600 users.

Design and integrates network printing systems

Trained users on operating systems, email accounts, PST set up and maintenance, and basic connectivity requirements.

Additional Skills and Competencies

Good analytical and organization skills

Solid written and verbal communication skills

Ability to work well in both a team environment and individually, either in person or on the phone

Ability to follow documented procedures

Self-starter with a positive attitude

Capacity to learn quickly and detail-oriented

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