Post Job Free

Resume

Sign in

Manager Customer Service

Location:
Chennai, TN, India
Posted:
July 04, 2015

Contact this candidate

Resume:

S.VIJAY GOMATHI

La

Position Sought: A suitable position where I can exploit my potential while contributing to the success and growth of the organization

Email:

acqkwd@r.postjobfree.com

Telephone:

Mobile: 090********/096********

Present Address:

A-16,TNHB Colony,

7th street, KTC nagar,

Maharajanagar(P.O)

Palayamkottai,Tirunelveli-11

Tamilnadu

Permanent Address:

A-16,TNHB Colony,

7th street, KTC nagar,

Maharajanagar(P.O)

Palayamkottai,Tirunelveli-11

Tamilnadu

Personal Data:

Date of Birth: 19 Nov 1974

Marital Status: Married

Computer Literacy:

Microsoft excel

Adobe Photoshop

Power Point Presentation

Packages :

Ms Office

International fair attended:

1.Christmas Fair – Frankfurt

2.Tendence fair - Frankfurt

3.Canton fair –china

4.International Fair - KL

Career Profile

15 years of experience in 100% EOU company :

Personal Secretary( For MD and ED) Provide general secretarial / administration support

Merchandising and Dealing with oversea buyers

Product development, costing and estimation coordination and updating on daily basis

Coordinating with sampling, Production & packing departments

Quality department, shipment and logistic department, labor and factory coordination and update on daily basis

Maintained daily tasks list – Arranged meetings and make appointment with individuals on a priority basis.

Summary

A highly motivated, confident individual with exceptional multi-tasking and organizational skills. Able to exhibit confidentiality, discretion, tact, diplomacy and professionalism when dealing with directors or senior managers. Possessing a proven ability to help managers to make the best use of their time by dealing with their secretarial and administrative tasks. Ready and qualified for the next stage in a successful career. Currently looking for a suitable PA position with a ambitious company.

Achievements

oEnsuring the Materials storage & process flow by regular auditing.

oImplementation of New Dynamic & Static audit cycle successfully.

oProcess Failure analysis through Problem Solving

oSupporting the Assembly team in giving training to handle the materials and to operate Fragrance mixing machine(imported)

Education

oBachelor in Agriculture -1998 Agra University

oMaster Degree in Hindi – Pondicherry University

oAdvanced Diploma in computer application

Personal Traits and key skills

Excellent communication skills able to liaise confidently with senior management.

Good understanding of Director level responsibilities.

An excellent level of attention to detail.

Able to work on your own initiative and to tight deadlines.

Ability to prioritize workload in a demanding team environment.

Experience & knowledge of Microsoft Office, PowerPoint, Excel, Outlook.

Able to maintain a professional and positive demeanor, regardless of the situation.

Proven ability to take initiative in completing projects with exceptional quality and detail.

Very energetic, extremely positive individual with excellent customer relations and decision-making skills.

PREVIOUS EXPERIENCE

Ramesh flowers Private Limited (100%EOU company)- Tuticorin

Designation:

Personal Assistant cum Product development coordinator

Period:

1998 to 2004

Department and Job Profile:

*Merchandising and International Trade & Marketing coordination and updating on regular basis

*Manage a team of Merchandisers

*Dealing with oversea buyers (Good Communication)

*Planned and supervised all personal travel arrangements including: Air travel, ground transportation and accommodations.

*Planned the time table schedule of business, personal and weekend events.

*Collaborated with key management personnel to assist in arrangement of special events.

Tristarr Hortitech (100% EOU company) - Tirunelveli

Designation:

Personal assistant cum Manager

Period:

2004 to 2013 August

Department and Job Profile:

Act as the manager's first point of contact with people from inside and outside the organization.

Screen telephone calls, inquiries and requests, and handle them when appropriate.

Greet and guide visitors, organize and maintain diaries and make appointments.

Review incoming email, faxes and letters.

Produce documents, briefing papers, reports and presentations, carry out background research and present findings into subjects the manager is dealing with.

Organize and attend meetings and ensure the manager is well prepared.

Regularly stand in for the manager, making decisions and delegating work to others in his absence.

Duties included: Devising and maintaining office systems to deal efficiently with paper flow, organizing and storing paperwork, documents and computer-based information, arranging travel and accommodation and, occasionally, traveling with the manager to take notes or dictation at meetings and provide general assistance during presentations.

Provided wide range of administrative and clerical duties for various levels of the Fidelity Management team.

Managed all administrative facets of DB Operations Unit including electronic coordination and scheduling of travel, conference/meeting scheduling, special projects, report creation, calendar management, research and ordering of office supplies for the Danbury Hall office.

Provided administrative support to 23 management staff members.

Consistently provided a quality product and customer service that delivered total customer satisfaction. Created an environment in which the customer is always right; ensures a positive customer service.

Responsible for responding positively and quickly to customer concerns. Corrected potential problems before they affect customers.

Always hired high quality people who demonstrate and ensure consistent customer satisfaction.

Ensured all employees are trained, motivated and empowered to deliver total customer satisfaction. Evaluated each employee’s ability to maintain high levels of customer satisfaction.

Maintained factory at the level necessary to meet or exceed the company standards for Quality, Service and Cleanliness.

Utilized labor effectively to meet budgets while ensuring high quality of QSC.

Continuously improved the skills, knowledge and morale of all employees. Treated the employees with dignity and respect; created an environment where the entire team does the same.

Effectively utilized all training programs from new employee orientation up to and including management training classes.

Prepared qualified employees for promotion to the next position. Continually developed adequate numbers of shift leaders to meet the objective of the business plan.

Evaluated each employee’s performance based on clearly communicated standards and expectations. Hold the employees accountable for performance. Made tough decisions regarding all performance related issues in the factory; confronted poor performance.

Responsible for maximize financial performance and profit.

Developed and executed the business plan (key elements include: fiscal responsibilities, manpower planning and local and international marketing) for the company. Achieved results by planning, communicating, delegating and following up.

Executed company wide marketing programs; initiated programs on time, correctly and with minimal direction.

Identified and developed local and international marketing strategies to maximize sales.

Ensured that business and personnel practices are within the law and consistent with policies and procedures.

Served as a role model and set a positive example for the entire team in all aspects of business and personnel management.

Enforced all labor laws (federal, state and local).

Followed procedures to maintain the safety and security of all employees, customers and company assets (building, cash, equipment, supplies).

Uphold company product safety, Product handling and sanitation requirements, to ensure the health and safety of our customers and employees.

TES AND CORC (PRINTING AND PUBLISHING UNIT) - Tirunelveli

Designation:

General Manager (ADMIN)

Period:

2013 Sept-2014 Jan-5 MONTHS

Department and Job profile:

Sales and Marketing, printing and publication and issues

MAHALINGAM AND COMPANY (AUTOMOBILE INDUSTRY- Force Motors) - Tirunelveli

Designation:

Branch Manager

Period:

From 2014 Feb (still working)

Department and Job Profile:

Monitoring and analysis of key data of the region allocated including sales figures, sales personnel, productivity ratios, clients work status and receivables etc

Identifying the opportunity & problem areas, preparing the action plan for achieving the key sales figures and presenting the Branch Sales reports. Actively driving and ensuring sale target achievement, management of sales support function and timely work completion of customers

Responsible for team recruitment, training, hand holding and ensuring high retention of team

Ensure implementation of training program for skill development

Record performance metrics and monitoring key parameters to increase the overall productivity of the sales personnel

Drive performance incentive structure and sales promotion schemes

Collecting market feedback and provide periodic updates to the management for formulation of policy & strategy

PERSONAL PROFILE

Husband’s Name:

T.Siva subbu – AO in National Insurance

Language known:

English, Hindi & Tamil – To read, write and speak

Kannada, Malayalam and Punjabi – To speak

Extracurricular Activities:

Interested in interior designing and decoration

Designation:

Personal Assistant/ Personal Secretary / Coordinator

Expected Remuneration:

Negotiable

Joining Time Required:

45 to 60 days

Mobility

Not a constrain

Current CTC

Rs.8,00,000

Declaration

I hereby declare that all the statement made in the above application is true to the best of my Knowledge and belief.

Place: Tirunelveli

Date: 01/05/15 S.VIJAY GOMATHI



Contact this candidate