Bilingual, Enhanced Reliability Cleared, results driven, self-motivated and resourceful manager with 15 years private/public sector management with experience covering; PROJECT MANAGEMENT, design and development of standards/

policies/procedures for a variety of Quality Systems, as well as budgets, payroll, AP/AP. A diverse background ranging from registry systems/services, sales, marketing, re-engineering, data analysis, cost recovery systems, human resources, inventory control, shipping/receiving, to supervising employees in both unionized and non unionized environments. An in depth understanding of all aspects of Quality Assurance; Plan Development, Audit Process, Training. Most recently for CWPCP/CWHTPCP Certification. Demonstrated ability to support the delivery of new and existing business enhancements that enable clients and companies to improve quality and efficiency. High level of professionalism, demonstrating excellent communication skills with a commercial approach to solving problems. Strong decision maker, critical thinker with a true understanding for the importance of accuracy, integrity and attention to detail. Proficient computer requirements with the ability to quickly learn new technologies to adapt employ and manage changes with ease and to improve processes.

Key Proficiencies:

öHuman Resource Management

öQuality Systems Management

öCross-Functional Team Leadership

öProject Management

öData Management

öProblem Solving

öRisk Management

öContract Negotiation & Creation

öInformation Systems

öInventory Management

öClient Relationship Management

öPayroll

öAnalysis & Reporting &

Research

öAccounts Payable/Receivable

öOrganization, planning & priority setting

RELEVANT SKILLS

QUALITY SYSTEMS MANAGEMENT

öAuthored branch policies/procedures pertaining to Archival and Retrieval of information; requested to collaborate on Headquarters’ documentation for the Canadian Space Agency.

öPrepared 27 policies covering CWPCP/CHTWPCP Quality Systems for submission to CFIA for Implementation Approval, resulting in successful certifications under the program.

öEnsured Quality Control for policies/procedures in diverse industries with a vast variety of standards/requirements.

öConducted initial Quality Manual submission assessments for various certification programs.

öTotal Quality Management: strong Quality Assurance background; ISO 9000 certified auditor. Experienced with both design & development of audit procedures, managing product/service audits, assessing policies/procedures (ISO 9000, MIL, IEEE, ISPM15, CWPCP, CHTWPCP, Archival).

öOrganized internal audits; collated data resulting in a new Correspondence Control Unit for the Ottawa branch of the Canadian Space Agency, CWPCA/CWPCP and various private Corporations. Managed internal audit of CWPCP/CHTCWPCP program office.

öDeveloped complete Quality Systems, including; Quality Manual, Process Maps and Flows, Training materials for companies seeking CWPCP/CHTWPCP certification.

öPrepared/assessed GAP analysis, studied cost benefits of ISO 9000 Certification, project planning, internal audits, presentations, implementation of Quality system/procedures.

öPlanned and conducted audits, evaluated the effectiveness of risk management, and monitored activities through research and fact finding for diverse industry clients.

PROJECT MANAGEMENT

öDeveloped Operational Systems (construction/administrative/configuration/operation/production/Quality)

öIdentifying and analyzing potential risks to determine level and implement contingencies.

öTraining development through to implementation of technical and operational programs for various user groups at a National level in both Public and Private Industry.

öLed the planning and implementation of project, facilitating the definition of project scope, goals and deliverables, defined project tasks and resource requirements and assembled project staff.

öManaged project budget, project resource allocation and scheduled project timelines.

öWorking with Stakeholders/End Users to transform data acquired through the audit process to make recommendations for change of process/policy and navigating implementation using various Change Management tools.

öAssisted in identification of required design changes to the Marine Environmental Data Services Client Request System allowing cross-referencing of Users to a new Cost Recovery System.

öImproved overall productivity by successfully implementing all projects, on time, on or under budget, beyond original scope.

öExperienced in the planning and monitoring of scope/cost/time, as well as providing the necessary documentation/outputs.

öThe ability to complete a project individually and as a team member from start to finish with defined objectives and measurable outcomes.

öPresented reports defining project progress, problems/solutions, implemented as well as managed project changes and interventions to achieve project outputs.

HUMAN RESOURCE MANAGEMENT, TEAM-MANAGEMENT & COMMUNICATION

öWorking with Employees to assess and outline long-term training development needs.

öAssessed, designed and developed internal policies/procedures (HR, Health & Safety, Operations, Administration, R&D).

öManaged daily Operations within the private sector; 25 +, public sector; 100 + unionized employees.

öWorking as a Team to find common ground as a means to compromise to meet the end goal.

öThe experience I have gained as a co-worker, Team member/leader, Supervisor or Manager with individuals of a broad demographic (from Rocket Scientists to Mail Carriers) is that we can learn something from everyone, if we only take the time to ask.

öWorking and mentoring employees to develop and achieve their training objectives.

öConflict Resolution experienced managing staff in union and non-union environments.

öOrganizing employee schedules.

öDevelopment of HR hiring criteria/checklists, overseeing the hiring/interview process.

öManaging daily staff meetings, weekly/monthly report presentations.

CUSTOMER SERVICE MANAGEMENT and MARKETING

öMarketing experience including the design of brochures, advertisements as well as event management.

öExperienced as both an Entrepreneur and a Consultant with helping customers identify their needs and selling the ability to meet those needs.

öPreparing and facilitating general information presentations for both internal and external customers.

öAssist Clients with day-to-day requests for information, assistance on a variety of topics.

öDesigning, performing, and analyzing “Client Surveys”.

öTrusted by Clients to provide, quality information/assistance.

öDeveloped effective customer service evaluation process; analysis of feedback presented with recommendations.

öActed as I.T. Liaison for Corporate Projects and the various groups associated with the IT, technical, material and physical requirements set out by the individual project groups/users.

öExperience working in a Team environment.

öThe People skills required to accommodate disgruntled customers/employees/co-workers.

öExcellent listening skills.

TRAINING MANAGEMENT, DESIGN THROUGH TO IMPLEMENTATION

öDeveloping training materials as a portion of Quality Systems implemented for various certification programs. (ISO 9000/9001, CWPCP, CHTCWPCP) as well as company specific quality system implementations).

öAssist clients implementing process changes by developing process system training.

öProvide any training or information required by client via phone, email and in person.

öWorking and mentoring employees to develop and achieve their training objectives.

öLiaison with Canada Post’s, Learning Institute to provide and present information and Q&A regarding the Project Management process within CPC for registrants of various Management Sessions.

öAccommodating the needs for out of town course participants by addressing special needs, providing “Ottawa” information packages to them upon their arrival at the hotel and work with participants to ensure that their Training experience is both productive and positive.

öTraining Manager for Canada Post`s DRS project, working with software developer to design, facilitate and provide continuous improvement to training materials nationally.

öDeveloping and analysing training feedback surveys and applying corrective actions for any failures or issues.

FINANCIAL SKILLS

öExperience in the preparation of various budget summary reports.

öExperience in Contract preparation and verification as both supplier and receiver.

öPayroll preparation/verification.

ö Assisted in the drafting and Managing Budgets for various projects.

ö Accounts payable/receivable.

ö Financial statements.

öPreparing Project Costing.

ö Cost Recovery Systems,

ö Inventory/Quality Control

öBalancing cash receipts

ADMINISTRATIVE SKILLS

öProficient with many software packages; MS Word, WordPerfect, Excel, Flow Charter, MS Project, Power Point, SAP. Internet Communications.

öUser Account Manager: assisting in the set-up and relocation of electronic services, expanding memory, changing passwords.

öDevelop/maintain Registry Systems (10,000 Sq. Ft) for, Active, Archived, Confident, Secret and Classified records. Configuration management of blueprints for various projects.

öDevelopment of Packaging Standards/Procedures for: Prototypes, Hazardous Goods, Organs and all Printed Materials both nationally and internationally. Prepared documentation for both Canadian and Foreign Customs Services.

öProvided weekly, monthly and annual reports.

öDeveloping documentation: bulletins, Business, Quality, HR and IT Plans, training packages, presentations, plans, schedules as well as general correspondence.

öImplementing change of user profiles within the SAP system as per the instruction of process experts.

öWorking to develop a Project Management Group Web Site with requirements/definition templates and checklist through the Phases of Project Management.

PROBLEM SOLVING SKILLS

öUsing Timelines in an effort to manage potential risks and preparing the necessary contingency plans should the risks occur.

öAbility to think on my feet – regardless of situation.

öExcellent research skills (also, not afraid to ask questions).

öImplemented processes which trained clients on identifying, documenting, applying corrective action to major/minor internal/external audit failures.

öDesigned a customized workflows complying with internal/external quality standards.

TECHNICAL EXPERTISE

Microsoft Office experience including; Access, Word, PowerPoint, Excel

Microsoft Project, SAP, Email

PROFESSIONAL WORK EXPERIENCE

Quality Assurance/Project Management Consultant 1995 – present

TQS, Ottawa, Ont.

Certification Program Coordinator (Contract) 2010 – 2011

Canadian Wood Pallet and Container Association (CWPCA), Ottawa, Ont.

Owner, Sales Manager, Project Manager, etc., 2005 – 2007

Silk Dreams, Ottawa, Ont.

Consultant, Office Management (Contract) 2005 – 2006

Mann & Partners, Ottawa, Ont.

Consultant, Office Management (Contract) 2004 – 2005

Ecoflow, Ottawa, Ont.

Officer, Project Management Group 1999 – 2003

Supervisor, MOSDP, Operations and C & D 1998 – 1999

Canada Post, Ottawa, Ont.

Ottawa Sales Manager, ISO 9000 Consultant 1995 – 1996

ISO Consult, Kanata, Ont.

Registry Systems/Quality Assurance/Config Mgt (Consultant to Canadian Space Agency/EDI(Montreal)

FirstMark Tech, Ottawa, Ont. 1992 – 1995

...cont'd if necessary

FORMAL EDUCATION

PMI Certificates Costing and Scheduling, Risk Mgmt., Intermediate Project Mgmt., Leadership 1999

CDI - Ottawa, Ontario

Basic Accounting 1998

Queen’s University (Canada Post) - Ottawa, Ontario

Managing Priorities 1998

Xerox (Canada Post) - Ottawa, Ontario

Soft Skill Programs 1998

Effective, Human Resources, Giving/Receiving Constructive Feedback, Conflict Resolution, etc.

Zenger-Miller (Canada Post) - Ottawa, Ontario

Assessor, ISO 9000 Quality Systems 1996

Plymouth College - Plymouth, England

Quality Systems Auditor 1994

American Society for Quality Control (ASQC) - Ottawa, Ontario

Real Estate Marketing Program 1984 Algonquin College - Ottawa, Ontario

OSSGD Diploma 1981

Glebe Collegiate Institute - Ottawa, Ontario

REFERENCES AVAILABLE UPON REQUEST

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