Turkessa Dixon

*** ******** ***. ******* ******* 30316 Home:

678-***-**** - acqktn@r.postjobfree.com

Career Overview

I am a competent, results-oriented business professional with eleven years within Hazard Insurance Inbound call center

experience. I am a person who has discipline and focus to exceed beyond expectation with loyalty and dependability as a

leader and team member. I enjoy a challenge and committed to long-term career with eagerness to assume increasing

levels of responsibility.

Core Strengths

Active listening skills Seasoned in

conflict resolution Strong

organizational skills Sharp

problem solver Courteous

demeanor Energetic work attitude

Opening/closing procedures

Customer service expert

Accomplishments

Customer Service

• Researched, calmed and rapidly resolved client conflicts to provide one and done services. Knowledgeable of

multiple mortgagor Chase, Citimortgage Citibank and Wilmington Trust Bank. Assist with Viop phone system to

assist associates with new phone systems. Maintain perfect monthly QA and also received an award for the Client

Citimortgage for job well done by servicing our client.

Professional Experience

Lender Placed Operations Insurance Specialist III

January 2012 to October 2014

Assurant Specialty Property - Atlanta, GA

• Responsible for working multiple reports Bella weekly exceptions, Bella sync exceptions and TKA exceptions

using polices and procedures to resolve issues.

Responsible for working the client's mailbox, CCW AND CCO within service level of 1-3 business days.

Responsible for reviewing and updating procedures on a monthly basis.

Performed internal audit on new associates to ensure premium payments and /or cancellations of lender placed

insurance were processed correctly.

Adding and/or canceling lender placed insurance on the loan.

Disbursement of lender placed insurance premium based on clients procedures.

Pull and process letters to be fed ex to client or borrower upon account executive approval/denied.

Hazard Insurance Representative III

May 2008 to January 2012

Assurant Specialty Property - Atlanta, Georgia

•Responsible for answering and handling calls 75 to 100 daily, resolving escalated issues and documenting

actions clearly.

•Responsible for contacting insurance agents updating insurance premiums ensuring all account necessities are

met including updated mortgagee clause and insurance company information.

•Opening new claims, advising client and contractor of procedure and required documents needed.

•Approve and/or deny branch endorsement of claim check.

•Perform side by sides with representatives to ensure that client calls are being address with resolution

and

understanding of protocol.

Educational Background

Southside High School: Diploma

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