MICHAEL R. HERBERT

*** ******** ***,

Lansdown, Pa. 19050

Number: 267-***-****

Qualifications

CDL class B Driver license, carries a D.O.T. card medical examiners certificate. Detailed oriented, results driven; customer centered professional with over 10 years of experience in public service; transportation and logistics management. Maintains focus in demanding work environments, under deadline and pressure conditions. Possess a collaborative approach in leadership with the aptitude to foster a team oriented environment while imparting knowledge to others on how to increase productivity and enhance employee morale. Armed with solid communication and interpersonal skills to establish and maintain a rapport with customers and staff. Core competencies include:

• Customer Management • Staff Training & Mentoring

• Customer Service/LoyaltLoyalty • Profit and Loss Managementsee

• Loss Prevention/Security • Inventory Control/Shrinkage Professional Experience

Keystone Quality Transport December 2010 Present 1260 E. Woodland Avenue Salary: 28,000 yr

Springfield, PA 19064

Supervisor: Barbara Crews 610-***-****)

Job Title: Driver

Prepared patients for transportation between residents, hospital, human service centers and nursing homes.

Transport patients safely to and from specified departments Received and reported vital information pertinent to patient care to health care professionals

Verify patients’ identity based on established department protocol Assist with patient handling and lifting using appropriate patient safety equipment Transport mentally challenged patients and special needs patients UPS September 2014 – January 2015

8500 Essington Avenue Temporary Position

Philadelphia International Airport Salary: $10.00 hr Philadelphia, PA 19153

Supervisor: Joan 215-***-****)

Job Title: Driver

Drive light truck to deliver packages to designated customer locations Perform vehicle safety checks before departure

Load/unload packages and maintain protection of customer products Assist customers in a professional, polite and prompt manner Obtain signatures of customers for the products that were delivered Target Stores, Inc. September 2003 – March 2010

857 Baltimore Pike Salary: $32,000 yr

Springfield, PA 19046

Supervisor: Gary Brown 610-***-****)

Job Title: Logistics Team Leader

Manage work schedule, personnel recommendations, termination, and performance appraisal for 14 employees

Trained new employees on company policies and procedures in handling merchandise Received, verified, priced and stocked products

Maintained efficient and accurate stockroom and paperwork operations Created a “customer first” environment through proper sales floor and stockroom presentation standards

Generated the monthly profit and loss reports including reconciliation and research Nordstrom January 1996 – April 2003

3500 Peachtree Road, NE Salary: $36,000 yr

Atlanta, GA 30326

Supervisor: Matt Mentendr 404-***-****)

Job Title: Logistics Manager

Conducted staff performance reviews, setting objectives and identifying training requirements

Monitored the loading and receiving of all stock merchandise Generated monthly profit and loss reports including reconciliation and research Maintained efficient and accurate stockroom and paperwork operations Prepared all paperwork for transferring merchandise between stores Packaged merchandise to be transferred to customers Provided information to customers regarding products and services Investigated issues reported by customers in a timely and efficient matter Professional Training

Marketing and Research

Critical Thinking and Problem Solving

Developing Dynamic Presentation Skills

Leadership Skills: Building Success through Teamwork Time and Priority Management

Communication Skills: Results through Collaboration CPR Trained

References available upon request