Cynthia C. Emmett

**** ********** ***** **** * Santa Clara, Ca. 95050

408-***-****; acqkry@r.postjobfree.com:acqkry@r.postjobfree.com

Objective

To obtain long term employment with an opportunity for learning and advancement.

Where I can thrive in a fast-paced atmosphere, take charge and hit the ground running. Engage and strengthen team members as well as myself.

Summary of Qualifications

Outstanding customer service and support skills

Detail oriented with the ability to prioritize

Focused and driven when given a task

Able to collaborate with and motivate others

Works well under pressure

Employment History

2014-Present Los Gatos Fence and Home Improvements San Jose, CA

Front Office/Personal Assistant to the CEO; Keeping schedules on spreadsheets for job sites. Answering phones and assigning to estimators as well as keeping a log of incoming calls. Entering weekly job assignments for CEO. Keep inventory and

purchase office supplies. Take in and enter cash monthly expense report daily on

spreadsheet to send to accountant. Monitor all Social Media sites to insure customer

satisfaction. And report to CEO.

2013-2014 Ipexpert, Inc San Jose, CA

Office Assistant/Class Coordinator; Keeping schedules for classes, Students, and

Instructors. Booking hotels for instructors as well as students. Finding venues for

classes to be held in other states as well as other countries. Keep inventory of

office supplies, and snacks for students, as well as taking orders for lunches.

Daily correspondence with staff and students via email, Skype or phone.

Entering data to SalesForce as well as Docusign. Compiling data for spreadsheets.

Creating rosters for Instructors and Advisors. Organizing large off-site events for participants. Working knowledge of Outlook and Google Drive.

2010-2012 JC Penney Optical Hayward, CA

Optical Manager; Keeping schedules for employees, time card and electronic payroll. Training and mentoring office staff. Greeting patients, scheduling appointments, researching patient history, insurance benefits and process claims. Working closely with patients to assist them in the purchase of the best eyewear to fill prescriptions and for patients’ particular needs, desires, budget and insurance allowances. Making sure patients are informed on all of the benefits of all upgrades to their eyewear orders. Verifying optical values of spectacle lenses to ensure they accurately reflect specifications of lab orders and prescriptions. Following up with patients when orders arrive. Adjusting eyewear for comfort and optimal visual acuity. Frame and lens repair as needed. Working closely with Doctor to maintain a structured and cohesive office environment. Ordering supplies as well as merchandise. Inventory twice a year. Opening and closing front desk and office. Reconcile patients’ orders and Doctors fee with end of day duties.

2009-2010 JC Penney Hayward, CA

Sales Associate; Greeted customers, assisted customers with their purchases, personal

shopper, completed sale through up sell of merchandise.

2007 – 2008 Raymond W. Lim, DDS San Jose, CA

Office Coordinator; Greeted patients, scheduled appointments, researched patients insurance benefits and processed claims, prepared estimates, presented treatment plans to patients, discussed financial arrangements, mailed patients’ statements, reconciled accounts, account receivable, posted and balanced charges and payments, monitored the schedule to insure all ran smoothly, seated patients in designated treatment rooms in a timely fashion.

2005 – 2007 Postal Annex San Jose, CA

Office Manager; Duties included the following: Opening and closing the store, shipping and receiving, inventory and ordering of supplies, keeping records, Western Union money transfers, notary functions, distributing mail, sending and receiving faxes, filing, copying, answering the phone and customer service

Volunteer Experience

1995 – 2005 Christopher Elementary School – San Jose, CA

Full Time Volunteer; Volunteered in a wide variety of capacities including; President, Vice-President, Secretary, Treasurer, Fund Raising, Chairwoman, Special Events Coordinator, Bookkeeper, K-6 Math and Reading Tutor, Noon Duty-Aide, Scheduler, and Volunteer Recruitment Coordinator

1995 – 2005 Oak Grove School District San Jose, CA

District Advisor/Committee Representative; In this position attended weekly meetings at the schools and monthly meetings at the district offices. At these meetings, brainstormed procedures to implement the best way to meet the needs of the schools and its surrounding neighborhoods. Made phone calls to get input or personally inform parents of important information regarding their children’s schools. Facilitated meetings of small groups of parents to gain information to bring back to the home school and the district office.

Education

Graduated From Seekonk High School Seekonk, MA

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