Reta L. Rushing

Carrollton, Texas ***** acqkrg@r.postjobfree.com 817-***-****

Recruiting HR Operations Management Client Service Management R&D

SUMMARY OF QUALIFICATIONS

Collaborative and insightful leader, able to mentor and motivate cross-functional teams to perform above expectations. Thrives in an energetic, challenging and rewarding environment. Produce breakthrough creative concepts which are on target and gets results. Adept at building long-lasting relationships with a shared sense of goal achievement, while excelling personally through knowledge, initiative and a strong work ethic.

Additional Strengths

R&D Sales Rep Recruiting Training & Development Sourcing Management Performance Metrics Campaign Strategies FMCSA/FMCSR/DOT Regulations Detail-Oriented Budgeting/Financial Statements Presentation Skills Employment Laws

B2B Customer Service HIPAA Cold Calling Problem Solving Organizational Skills Negotiating Skills EEO OFCCP

RELEVANT EXPERIENCE

Experts Employed Staffing Firm – Senior Recruiter & Operations Manager (Virtual) 6/2013 -present (Contract)

Recruit and conduct interviews with job applicants and refer them to prospective employers for immediate consideration. Search application files, notify team of pre-selected applicants, and refer qualified applicants to prospective employers. Contact employers to verify referral results. Record and evaluate various pertinent data.

Responsible for developing fundamental recruiting strategies, campaigns and processes.

Utilize Taleo applicant tracking as a means of streamlining the talent management process.

Planned, administered and reviewed research and development activities of the department.

Increased revenue development from 75 to 131% of sales objectives.

Recruit professionals within the sales, manufacturing, logistics, finance/accounting and construction industries.

Counsel and discipline employees as necessary. Plan, monitor, evaluate job performance and conduct performance appraisals.

Manage monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting.

Compose offer and rejection letters, negotiate salary and explain benefits packages.

Conduct regular follow-up with client HR managers to determine the effectiveness of recruiting plans and implementation.

Determine applicant qualifications by interviewing applicants; analyzing responses; verifying references; comparing qualifications to job requirements.

Train, develop, and conduct orientation for all new hires via online and/or web conferences.

Screens potential business deals by analyzing market strategies, deal requirements, potential, and financials; evaluating options; resolving internal priorities.

Responsible for payroll, operations management and business development.

Assist Senior Manager with cost control matters and suggest implementation of new systems.

Develops negotiating strategies and positions by studying integration of new venture with company strategies and operations; examining risks and potentials; estimating partners' needs and goals.

Closes new business deals by coordinating requirements; developing and negotiating contracts; integrating contract requirements with business operations.

Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

Trillium Staffing – Operations Manager/Recruiter-Sales 7/2012-4/2014

Achieved over $2.4M in billing in recruiting sales between the months of June 2013 to April 2014.

Recruited, interviewed, hired, and supervised 50-80 field staff placed at multiple client locations.

Responsible for developing, evaluating, and maintaining an available pool of qualified, field staff employees with the marketable skills necessary to meet client needs.

Manage and oversee successful recruiting and marketing campaigns.

Planned and executed tailor made events for job fairs, client gatherings and office parties.

Conduct assessments, training and safety meetings for all field staff employees.

Ensure that all hiring documents and files are up to date and prepare for quarterly audits.

Utilize and continually update driver dispatch log; provide accurate details to drivers and dispatch drivers to client locations.

Perform client visits in order to gather a better understanding of their operations, company culture, equipment and needs.

Utilize resources by requesting progress reports from assistant recruiters regarding hard to fill and/or urgent recruiting matters.

Act as a liaison between the field staff employee, the branch office, and the client to ensure that a high quality service is being provided. Advise upper management of any service issues or concerns.

Participate in any investigations involving driver accidents, complaints and all other serious safety matters or concerns.

Follow up with client and employee to ensure that a satisfactory placement has been made. Take appropriate action if client or employee is not satisfied with the placement.

Insure compliance to all regulatory issues.

Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.

Negotiate pay/bill rates on individual orders within the limits set forth by senior management.

Resolve issues with field staff employees involving pay discrepancies, working conditions, counseling, discipline, etc.

Complete and maintains all documentation processes as required by company policy and federal or state regulation for field staff employees including new hire and I-9 forms, reference checks, drug screening, social security number verifications, criminal background checks, skills testing and/or other documentation required by the client site within a timely manner.

Maintain frequent contact with sales account reps and other branch personnel to discuss the availability of field staff employees by skill categories and to anticipate clients’ needs.

Promote permanent placement services to our clients and presents appropriate candidates for these placements.

Maintain integrity of the StaffSuite database by accurately inputting data.

Strive to keep branch expenses low by maintaining awareness of client credit issues, unemployment concerns, and worker’s compensation issues.

Prepare and process weekly payroll and assume overall responsibility of the branch in the absence of the branch manager.

National Carriers the "Elite" Fleet – OTR/Regional Recruiter 6/2011- 6/2012

Build and sustain a network of potential (Regional/OTR) applicants for company and owner operator positions within the company.

Brief all new hires on company policies, procedure, pay and benefits.

Qualify existing profiles to ensure they accurately describe selection requirements.

Maintain all statistical data associated with the recruitment of open positions ensuring timely and accurate information processing.

Assist employees with routine personnel related questions as the first point of contact for employee related issues.

Process and submit employment verifications and enter information into ATS.

Conduct the interview and selection process, partnering with the hiring mangers and other interviewers to define interview strategy and frame offer packages.

Assess project issues and identify solutions to meet productivity, quality and customer goals.

Input accurate information into the applicant tracking system.

Conduct background search, process MVR, PSP and schedule applicants for pre-employment drug screens, physicals and orientation.

Executed strategic sourcing techniques to include a variety of resources such as internet, advertising, employee referrals, direct sourcing and internal databases.

Create and process rejection and offer letters for phone screened and interviewed candidates.

AAA Texas Insurance Call Center (Recruiting & Dispatch) – Lead Service Counselor II 10/2006-6/2011

Recruit and retain professional drivers for the purpose of alleviating limited service areas and providing seamless service to AAA members; negotiate driver contracts and or rates; background checks; licensing verification.

Ensure that dispatch and service operations run smoothly and be prepared for system downfalls and upgrades which may affect members.

Counsel members on services and utilize techniques to improve member/client retention, to meet or exceed quality standard scores, and to meet established productivity goals.

Assessed requirements of personnel regarding equipment and documented records for dispatches and charges incurred.

Instrumental in greatly reducing payment errors/discrepancies and significantly decreasing backlog in contractor payments by calculating driver charges and miscellaneous fees to ensure accurate driver payrolls.

Instructed and supervised a 4 member team on procedures, policies, and contract station territories.

Act as a positive role model; possess integrity, focus, commitment, flexibility and team spirit.

Set a competitive atmosphere to drive sales to meet and exceed monthly goals as a team.

Training Skills

Identified, planned and executed needs for training, performance, and educational programs while locating and recommending available resources to attain organizational objectives and enhance employee development.

Administrative Skills

Manage office administration; including document preparation, creating internal job postings, billing, credit card processing, client invoicing, correspondence, distributing mail, participating in webinars and conference calls.

Provided support functions including events, job fairs, presentations, record keeping, data entry, auditing, filing and ordering office supplies.

Additional Experience

Presentation Services - Event Technology Specialist – Equipment Leasing/Rentals (Temporary 8months) 2006

Lowe's Home Improvement - Lead Customer Service Representative- Equipment Sales/Rentals 2004-2006

Dallas County Sheriff's Department - Release Division Analyst/Clerk V 2002-2004

EDUCATION Completion

Mountain View College- General Studies 2001

Recording Connection Technical Engineering Institute – Technical Certificate Achieved 2006

Advanced Interactive Systems Online Training & Courses – 2014

Human Resources - Diploma Achieved

Master Class Management & Leadership Development Training (80 hours) 2014

Certificate Achieved – Master Certificate in Business Management

Courses: Leadership Management, Organizational Management, Team Management, Employment Management,

Conflict Management, Analytical Management, Communications Management, Financial Management, Supervisory Management, Operations Management - Customer Service, IS & Human Resources and Marketing Management

TECHNICAL SKILLS

StaffSuite, Bullhorn, 50wpm, Skype, Social Networking (LinkedIn, Facebook, Twitter), Windows XP, 7 & 8, Vista, 98, CRM

MS Office Suite, WordPad, Kronos, ACD/IVR, ATS, AS400, SAP, Taleo, Tenstreet, Boolean, PeopleFluent

Reta Rushing acqkrg@r.postjobfree.com 817-***-****

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