Angus Mo

**** *** ***** ***

Brooklyn, NY *****

Dear Hiring Manager:

I was interested to see your job posting and would like to learn more about this opportunity.

In my resume, I have itemized all of the important experience that I have gained doing installations, troubleshooting and basic maintenance on desktop computers, both with hardware and software. One of my skills is being able to talk to individuals without technical knowledge in such a way that they can easily grasp what is happening and how we can fix it. The fast pace of the work is something I enjoy, and obviously never knowing exactly what I will be asked to do on any given day.

My work is considered to be excellent and my reviews verify that information. I think that I can bring skills, common sense, and logic to your IT operations and also support your IT team.

Experience has taught me how to build strong relationships with all departments in an organization. I have the ability to work within a team as well as cross-team. If you believe that I might be the right person for the job, I would enjoy speaking to you about this opportunity at your earliest convenience.

Thank you for considering my application.

Sincerely Yours,

Angus Mo

MAN WOON (ANGUS) MO

1758 Bay Ridge Avenue Brooklyn, NY 11204 917-***-**** acqkpk@r.postjobfree.com

EDUCATION

Southern New Hampshire University, Manchester, NH

M.S., Information Technology, July 2014

City College of New York, New York, NY

B.S., Computer Science, June 1999

CERTIFICATION OF IT

Cisco Certified Network Professional (CCNP)

CompTIA Networking+

CompTIA A+

PROFESSIONAL EXPERIENCE

Wisewords October, 2014-Feburary, 2015

InfoSec Analyst/Computer Network Architect Advisor: Acting as a consulting role to advise online/internet platform users. Responsibilities include research the latest information technology security trends, monitor consulting organizations networks for security breaches and investigate violation occurrence. Assist security plan/policy and implementation for organizations information security handling to reach industry standard. Help baselining and benchmarking the existing and/or new security controls to be best practices. Install and/or use software, such as Firewall, and data encryption programs to maintain the valuable information assets. Provide recommendation on security enhancements as well as assist users to implement and learn new security products and procedures.

Southern New Hampshire University September, 2012-June, 2014

Graduate Student: Course works include

Develop multiple JAVA programs over J2SE(v7) platform. Design and analyze of software development, Information System, with UML on common methodologies. Create an eCommerce website under LAMP environment. Create an elevator simulator with FlexSim for optimal service analysis. Develop a security risk assessment and analyze security policy of productive network. Set up a HoneyPot system and its security threats analysis. Do a research on system and network Virtualization deployment. Plan and manage a green computer technology research project. Investigate MPLS network and compare to other type of networks. Develop an information security policy based on NSA INFOSEC Assessment Methodology(IAM). Use COMET/UML mechanism for design and analysis on a practical software system. Perform business needs analysis to align with IT strategy.

Touchstone Health HMO January, 2011-December, 2011

Member Retention Representative: Solving the member issue including but not limited to policy regulation, benefit coverage, and billing. Communicate to medical and pharmaceutical provider regarding the policy beneficiary coverage and responsibility. Explain and assist policy beneficiary to obtain the eligible governmental benefit.

Self-Employed January, 2008-October, 2010

Computer Technician: Performed on-site repair and preventive maintenance on personal computers and related peripherals. Evaluated technical issues, solved customer concerns, and troubleshot computer problems in an efficient and courteous manner. Built custom computers to best serve the customer needs. Scheduled work and ordered parts. Estimated and invoiced repairs.

Touchstone Health Partnership September, 2006-October, 2007

Customer Service Representative: Effectively communicates, in writing and verbally, company policies, procedures, and applicable benefits to members and/or providers who have misinterpreted, were unaware, or are questioning a Touchstone policy or decision. Research and process claims according to the established policies and procedures. Determine claim status and consult with appropriate staff and/or management on all questionable claims in order to ensure proper disposition. Develops and maintains a comprehensive knowledge of all company policies, procedures, products & services including departmental processes of Medical Management, Network Management, Sales & Marketing and Government Programs.

Small Business Owner, E-Commerce February, 2005-January, 2007

Business Administrator: To coordinate products listing price on both Ebay and a unique domain name e-commerce web store. Manage all customer service including the creation of FAQ, selling policy, daily e-marketing activities, and questions not in FAQ. Create and maintain the business official site including the payment transaction processes in PayPal and Google Checkout.

Wharf T&T, Ltd. April, 2001-February, 2003

Network Management Center Assistant Engineer: Maintain the network in a high-quality performance and reliability. Support to clients for any quality problem of the network. Troubleshoot any abnormal status and disability of the network. Arrange schedule for network construction and equipment inspection. Monitor and control equipment using and working authorization of on-site operation.

K&M Computers, Inc. October, 1999-October, 2000

Technical Support: Hardware & software implementation. Provide support for customer inquiry. Provide users basic software training on various Windows Operation Systems, MS Office, etc.

TECHNICAL SKILLS & LANGUAGE

NSA(National Security Agency) INFOSEC Assessment Methodology(IAM)

System design and analysis on COMET/UML

Hardware & software installing, configuring and operating PC base LAN.

Troubleshoot networking related problems and maintenance of Microsoft Windows-based PC.

TCP/IP, IP addressing(subnetting) & CIDR(supernetting), IPv6 and LAN IP routing & switching.

Network traffic analysis with Wireshark.

Knowledge of WLAN and WAN technology(PPP, Frame Relay). Physical cabling, and basic network security.

Web developing on HTML, PHP & MySQL.

Software programming in JAVA, Perl, Android, and C.

Simulation Modeling and Analysis in FlexSim

Microsoft Office(Words, Excel, Access, PowerPoint), Visio, and Project.

Fluency in English and Chinese.

References Available Upon Request

Contact this candidate