OBJECTIVES: Customer service.

HIGHLIGHT OF QUALIFICATION:

Over 8 years of working experience in customer service in travel agency.

Experience in serving customers, responding to their enquiries.

Account manager in travel agency and Hairdress & Salon Spa. Seller and accounting.

Responded to customer complain and solve the problem to their satisfaction.

Follow customer satisfaction and branch fidelity

Cleaned work areas and equipment.

Hard worker, reliable and detail oriented

Follow orders and a team player.

RELATED WORK EXPERIENCE:

Customer Service

Cache Hairdress & Spa salon. (2.012-2.013)

Greeting customers, presenting products, making recommendations and answering questions regarding products.

Handling cash register.

Taking orders and promoting the new products.

Stockstock counter.

Customer Service

Zafirotours Travel Agency. (2.005 – 2.012)

Customer adviser, front desk agent: flight, travel packages, cruises, and tickets sales.

Organizer of incentive travels, business travels and group travel.

Customer Service

NH Amaltea Hotel 4* in Lorca (Spain).

Receptionist in front desk.

Getting clients.

Preparing customer invoices.

Informing local tourist attractions.

EDUCATION:

University School of Tourism, Murcia. (2.002 – 2.005)

Bay & Bloor Learning Toronto College:

1.Several English courses. (2.014)

2.Microsoft office: (2.015)

Word, Excel, Power Point, Microsoft Office publisher.

3.M.O.A (Medical Office Assistant) (2.015 - Present)

OTHER SKILLS:

Languages: English, French and Spanish (mother langue)

G driving license. Experimented driver.

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