Kyanna Alford

*** ******** *****

Jonesboro, GA *0236

acqkp3@r.postjobfree.com

601-***-****

Customer Service Representative

Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems

Dynamic customer service professional experienced in both call-center and retail store settings.

Excel in listening to customer needs, articulating product benefits and creating solutions that provide value to the customer.

Build and maintain enduring customer relationships to boost sales and/or generate repeat business.

OBJECTIVE

To obtain a position in a professional establishment where I can demonstrate my skills, make productive contributions and take advantage of all opportunities for growth and development in the field of Customer Service.

WORK EXPERIENCE

Credit Card Servicing Teammate

SUNTRUST BANK – Atlanta, GA – September 2014 to Present

Provide personalized customer service by responding to the needs of the customers

Evaluate problems of the customers and provide logical lasting solutions

Verify billing issues and misplaced payments, rectify and manage

Respond to customer inquiries and requests and resolve them

Call Center Representative

ACKERMAN SECURITY SYSTEMS - Norcross, GA - September 2013 to December 2013

Answers inquiries by clarifying desired information; researching, locating, and providing information

Report malfunctions of equipment to proper personnel

Monitor constantly and manually operate the security systems for possible intrusions; maintain radio contact with officers to monitor their safety

Member Service Representative

MEMBERS EXCHANGE CREDIT UNION - Ridgeland, MS - May 2011 to July 2013

Return mail auditor

Accurately count and balance my cash drawer

Provide expert customer service via phone center and teller line

Unit Clerk

BAPTIST HEALTH SYSTEMS - Jackson, MS - January 2009 to November 2009

Provide clerical duties for the unit

Maintenance of patients' charts and orders

Use of proper Medical Terminology

Cashier

SHOPRITE OF KEARNY - Kearny, NJ - April 2008 to July 2008

Provided expert customer service

Processed customer orders

Accurately balanced and closed my register

Jewelry Department Associate

VALUE CITY - Temple Hills, MD - August 2005 to February 2006

Provided expert customer service

Processed customer orders

Accurately balanced and closed my register

Maintained sanitary and safe environment in the department

Customer Service Rep

HURTS CLEANERS - Arlington, VA - August 2004 to January 2005

Processed customer orders

Provided expert customer service

Organized and arranged store clothing

EDUCATION

Business Administration/Accountant

HOLMES COMMUNITY COLLEGE

January 2012 to April 2012

CPT in Medical Office Procedures, and Insurance Procedures

PC TECH LEARNING CENTER - Newark, NJ

January 2007 to December 2007

High School Diploma

LANGSTON HIGH SCHOOL - Arlington, VA

March 1999 to June 2003

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