Michael Silvania

**** ******* ***** **. *******, OH 43230 614-***-**** acqkou@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

IT Field Service Technician with more than fifteen years of broad-based experience installing and servicing a wide range of networking and telecommunications hardware for numerous customers in various industries including retail, manufacturing, financial, health care, and government. Task-oriented with strong analytical, troubleshooting, and testing skills.

TECHNICAL EXPERTISE

Hardware: Cisco, IBM, HP, Polycom, Cabling (Cat5, Fiber, Coax)

Software Applications: Microsoft Office, SharePoint, AirMagnet, Ekahau

Operating Systems: Windows 8/7/XP/2000/98, Cisco IOS

PROFESSIONAL EXPERIENCE

Defense Finance and Accounting Services (DFAS), Columbus, OH April, 2014 to August, 2014

PC Technician

Tech Refresh, imaging of new laptops and workstations, software installation, and migration of user data from old systems.

Provided QA for users with new PCs, resolving any post-migration issues.

Active Directory User and Group management. Remote Assistance. Tier 3 support.

Contracted through Abbtech

Black Box Network Services, Columbus, OH June, 2012 to April, 2014

Network Technician

Served as a Network Technician installing and servicing Cat5 cabling, workstations, network switches and routers, VoIP, and surveillance cameras.

Assessment of customer network equipment and recommendations for upgrade.

Customers including Goodyear, Bank of America, and the United States Postal Service.

Defense Finance and Accounting Services (DFAS), Columbus, OH April, 2012 to June, 2012

PC Technician

Tech Refresh, imaging of new laptops and workstations, software installation, and migration of user data. Contracted through Abbtech.

Independent Contractor, Columbus, OH March, 2010 to June, 2012

Installation of network equipment such as routers, switches, desktops, VOIP, POS.

Troubleshooting and servicing of networking and telecommunications issues.

Cat5 Ethernet cabling.

Customers include NCR, Barnes & Noble, Ohio State University Medical Center

Michael Silvania

614-***-**** acqkou@r.postjobfree.com Page Two

BT Americas, Albany, NY June, 2001 to March, 2010

Field Service Technician

Installed and serviced network equipment for customers located mainly throughout New York, and the New England states, with occasional travel to other locations in the United States.

Installed, configured, and serviced Cisco networking gear for numerous customers including IBM, Bristol-Meyers Squibb, Credit Suisse, Reuters, and Manpower. Tasks included staging, racking and stacking, loading IOS, and entering configurations on various models of Cisco routers and switches.

Responsible for supervising cabling crews through to installing all IT equipment including routers, switches, servers, satellite, WLAN, IP phone, workstations, scanners, and POS.

Performed RF site surveys and installed WLAN infrastructure for various customers including Kaiser-Permanente, US Foodservice, Bristol-Meyers Squibb, and US Airways.

Installed and serviced Polycom/Avaya/Spectralink wireless phones systems and trained users in their operation for customers such as Home Depot, Stop & Shop, Department of Homeland Security, and various healthcare facilities.

Installed Cisco Telepresence videoconferencing systems for customers including Toyota, Pepsi, QuadGraphics.

Provided ongoing Desktop/POS/Server support, servicing installed customer

Maintained accurate records of all assignments, mail, deliveries, including updating databases, websites, and required reports.

Monitored and interfaced with vendors about requirements such as cabling, site access, and job completion standards.

TekSystems, Columbus, OH 1999 to 2001

PC/LAN Technician

Contracted as a field service technician for BT Americas.

Served as a technician servicing and upgrading laptop PCs for WinBook.

Contracted with Discover Card installing, upgrading and imaging workstations.

CallTech Communications, Columbus, OH 1998 to 1999

Technical Support Specialist

Provided Level 2 technical support for BellSouth.net internet service provider.

EDUCATION & TRAINING

BA in Psychology, Minor in English – The Ohio State University

Network+ Certified - Comptia

A+ Certified – Comptia

WLAN Support Specialist - Cisco

Top Secret Clearance – Dept. of Defense

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