Toia L. Rock

**** ***** ***** **. #*, Clarkston, Ga. 30021 762-***-****: acqko5@r.postjobfree.com

Objective

Dedicated and technically skilled business professional with versatile administrative support skill set developed through experience in property management.

Summary of Qualifications

Excellent customer service and human relation skills.

Proven ability multiple tasks and analyze complex situations.

Strong organized and problem solving.

Strong interpersonal skills to communicate well with diverse groups of residents, customers, clients and vendors.

Eleven year experience in Tax Credit-Section8 vouchers for potential residents.

Experience

Mercy Housing, Inc.

February 2012- August 2013 Lithonia, Ga

Prepare the day for guests (office and show units presentable, retrieve messages).

Prepare materials before the office opens.

Serve residents by writing service requests, completing service call backs, and follow through on special requests.

Attend social events and represent the property in a way that brings credibility to the site and staff.

Closing ratio 98%

JRK Residential Lithonia, Ga

September 2007- July 2011

Assistant Manager

Post rent, made bank deposits and kept delinquency at 90% and above.

Assists with resident records documentation to comply with appropriate affordable housing relations.

Assists with leasing process from initial application to move-in.

Respond to customer service requests and ensures timely and satisfactory completion.

Collaborates with site team and residents to create and strength a healthy community and monitor property goals.

Closing ratio 95%

Defoors Ferry Manor Apts. N.W. Atlanta, Ga.

January 2001- March 2004

Leasing Professional

Developed sales, marketing and professional leasing strategies.

Leased apartments.

Closed out completed w/o daily.

Walked apts.

Prepared relevant leasing documents.

Brought occupancy from 85% to 96% within thirty days.

Closing ratio 96%

Education & Training

Dunbar Vocational High School, Chicago, IL.

GPA: 3.8 * Graduated with Honors*

Proficient in the areas of Yardi, Yardi Voyager, Rent Roll, Onesite

REFERENCES AVAILABLE UPON REQUESTS