Valerie Denise Contreras

Garden Grove, California 92840

562-***-**** • acqkn9@r.postjobfree.com

Summary

Goal oriented individual with a vision that reflects commitment in setting a superior environment, which attracts, retains, and provides advancement opportunity for the best teamwork. Successful track record in training and overseeing that all clients are fully satisfied. Apply leadership skills with building strong relationships with my team. Effective communicator and negotiator accustomed to managing multiple projects simultaneously, and resolving complex challenges while remaining focused on the initial objective. I take ownership in the company I work for and determined to efficiently complete my responsibilities beyond expectations. I am seeking a company that will allow me the opportunity to apply a combination of my education, experience, and leadership skills. I have a desire to gain more knowledge with the opportunity to grow with the organization. Creating a positive environment is essential and maintaining a “can do” attitude. I have a positive record of achieving objectives and possess a strong work ethic with a sense of urgency.

Professional Experience

R.F. MacDonald Company, Santa Fe Springs, California May 2011 – Present Payroll Director/Human Resource Assistant Manager

• Accomplishment: Increased profits by 13% after restructuring department and Administrative duties.

• Managed Administrative team: conducted bi-weekly meetings identifying accomplishments, goals, incentives, improvement suggestions, and Q & A session.

Recognized and received an award for “Leadership” Leading my team maintaining with a positive attitude and encouragement.

• Created payroll instruction manual for company.

• Monitor team with customer interaction.

• Implemented employee incentive program that reduced employee turnover by 25%.

• Weekly payroll for all field technicians in three different program systems.

• Initiate initial interviews and recommend proceeding with other managers.

• Review and make collection calls for past due accounts.

• Collected over $100K from customers in first six months in collections.

• Verify vendor invoices and submit for approval.

• Complete Annual Review Reports for field technicians.

• Complete Productivity and Metrics reports bi-weekly and report directly to VP.

• Monitor contracts for renewal comparing P&L from current and previous years.

• Prepare expense reports for payment.

• Monitor and record PTO requests and Call Ins for all employees in current location.

• On many occasions, created goals with incentives for administrative team. Commercial Cartage, Inc., Rancho Dominguez, California June 2001 – August 2010 Accounting Department/Human Resource Supervisor

• Accomplishment: Implemented new retirement benefit program. Company fees reduced by $80K

• Accomplishment: Saved Company over $14K in 2006 by confirming all containers and chassis were terminated before deadline and Per Diem charges not accrued on equipment.

• Managed accounting department by assuring all deadlines to be met and implemented a structure to work as a team.

• Performed interviews for new hires and exit reviews.

• Maintained employee files with current information.

• Assisted with scheduling, training for new hires and seasoned employees.

• Responsible to meet monthly, quarterly, and yearly budget or research cause for deficit.

• Implemented a forecast to monitor revenue on chassis terminations.

• Completed weekly payroll for over 40 owner operators. Verified PODs and BOLs were included with manifests and paperwork signed. Verified all rail and harbor interchanges were included with manifests.

• Invoiced all billing for customers.

• Personally worked with customers in completing surveys for areas of improvement.

• Responsible in making sure all customers had a positive experience with accounting and dispatching team. Pacific States Logistics Transportation, Long Beach, California August 1999 – April 2001 Human Resource Supervisor/Payroll Manager

• Accomplishment: Received “Best Customer Service Award” in 2000.

• Lead department team to complete company goals; long-term and short term.

• Complete payroll for over 60 truck drivers.

• Addressed all issues concerning payroll and resolved discrepancies.

• Reviewed and verified charges for vendor invoices before issuing payment.

• Maintained all new hire files and exit reviews.

• Implemented short-term incentive goals for team. Set up reward programs for goal completion.

• Analyzed employee benefit package (401K and medical).

• Associate Development with proper training: seminars, hands on, presentations, and self-development.

• Assisted with resolving employees disputes with customers and/or fellow coworkers. Education

Santa Ana College, Santa Ana, California July 2014 – March 2015 Certificate in Human Resource: Cultivating Employee Relationships

• Employee Relations

• Employment Law

• Strategic Staffing

• Training and Development

• Compensation and Benefits

• Human Resource Information Systems

• Labor Relations

• Rewards and Recognition

• Recruiting and Motivation

University of Phoenix, Phoenix, Arizona July 2012 – November 2013 Master of Public Administration in Emphasis in Public Sector Public speaking and relations

• Have the skills and abilities to work across government, non-profit or private sectors.

• Executive Management level: performance and leadership

• Promote transparency, accountability, efficiency, competence, and justice in public service.

• Contribute to effective policy change.

• Understanding political aspects in business.

• Business in government.

University of Phoenix, Phoenix, Arizona July 2007 – May 2008 Bachelor of Science in Business Management in Business Administration Business knowledge and skills needed to adapt in a rapidly changing, dynamic, and competitive global marketplace.

• Examine the areas of innovation, design, and creativity in business, global business, quality management and productivity, human resource management, employment law, and organizational negotiations.

• Accounting, critical thinking and decision-making, finance, business law, management, marketing, organizational behavior, research and evaluation, and technology. Western International University, Glendale, Arizona June 2005 – June 2007 Associate of Business Management in Business Administration

• General education classes.

• Introduction to management tactics.

• Organizational behavior and skills.

• Leadership skills.

Additional Information

Certifications: California & Texas Life Insurance License/Retirement Preparation. Included is a list of current and previous computer programs and skills: Field Centrix, Dynamics Accounting System, Fleet Manager, Peachtree Windows & DOS, AS400, AccPac, Microsoft Outlook, Microsoft Office Excel, Microsoft Office PowerPoint, Microsoft Office Word, Typing, Leadership Courses, CRM, QuickBooks, filing, multiple phone line, personal assistant, team player, and fast paced customer service environment.

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