Donna M Fredericks ****-A Pima Trail

Harker Heights, TX 76548

Mobile: 254-***-****

acqkn5@r.postjobfree.com

Career Objective Licensed Professional is looking for a chance to exceed expectations at a great company.

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Education Baylor University, Waco, Texas

Bachelor of Science – Health/Fitness Studies, 1996

Experience NOVO1/Dialog Direct, Ft. Worth, Texas Oct 2010-Feb 2015

Supervisor/Licensed Life and Health Professional

I supervised a team of 40 licensed agents in a call center environment.

I actively use effective coaching and motivational skills that help assist the team in exceeding the client’s $3.7 million dollar annual goal.

NCS Pearson, Inc., Coralville, IA Mar 2010 – Dec 2014

Online Scorer

This is a reoccurring seasonal work from home position that involves scoring grade school educational assessments.

West at Home LLC, San Antonio, TX May 2010- Dec 2010

Remote Customer Service Rep

This was a seasonal customer service work from home position that involved accepting calls for businesses such as ProFlower and Maytag.

Corsicana Independent School District, Corsicana, TX

Jan 2010- May 2010

Substitute Teacher

I was a substitute teacher for the elementary schools in the Corsicana Independent School District.

Goldstar Global, Dallas, TX Sept 2009- Dec 2009

Licensed Inside Sales Rep (MA-PDP)

This was a seasonal full time position which involved me selling Humana and Universal Health Care Medicare Advantage Health Care Plans.

Natural Selections Promotions, Dallas, Texas Apr 2009 – June 2009

PT Food/Sales Demonstrator

I demonstrated and explained natural food products in order to persuade customers to purchase products.

Aegis Communication, Irving, Texas Oct 2008- Sept 2009 Licensed Inside Sales Rep (MA-PDP) and PDP

This was a seasonal full time position where I explained all features, advantages and disadvantages of the United Health Group Medicare Advantage policies in order to promote the sale of United Health Group Medicare Advantage Plans.

Executive trade Associates Corp, Dallas, Texas June 2007- Jan 2008

Medicare Advantage Specialist

I educated the Medicare and/or Medicaid eligible market about the features, advantages and disadvantages which apply to them in regards to their Medicare Advantage (Part C) coverage.

Marketstar Corp, Corsicana, Texas

Sept 2007- March 2008

PT Sales Associate/Product Demo

This was a seasonal part time position where in the local Wal-Mart I demonstrated the Kodak 3-in-1 Printer.

Self Employed Licensed Life and Health Professional

Jan 2007- Oct 2010

I left my full time position at RadioShack to order to develop my career in the insurance industry.

RadioShack Corp, Fort Worth, Texas

April 2003- Jan 2007

Warranty Administrator

I was responsible for processing and submitting repair claims, corresponding with repair centers to obtain correct information for claims, uploading files to manufacturer websites, process response files, and updating policies/procedures for claims.

Cornerstone Staffing-Clerical, Fort Worth, Texas

Nov 2002- April 2003

Contract Employee-Clerical

I provided workforce solutions to specific employers in the clerical field who needed to fill career positions.

Women’s Fit for Life Center, Arlington, Texas

Oct 2002- Dec 2002

Personal Trainer

I helped potential clients with positive lifestyle changes by designing workout programs.

ATX Tech, Irving, Texas Aug1999- Sept 2002

Senior Quality Control Representative

I worked in a call center environment answering and making incoming and outgoing calls to a dealer concerning a customer’s account as well as training new hires for the Data Entry Department.

After my scheduled shift, I designed and conducted an on-site weight training program for the employees.

City of Waco, Waco, Texas June 1997- July 1999

PT Acquisitions Clerk

I kept track of the new books that entered into the library.

I also entered each new book into the database as well as assigning said books to their correct Library branch.

In addition to the aforementioned responsibilities, I communicated with the publishers and vendors on book defects and errors.

Skills Healthcare

Insurance

New Hire Training

Sales

Quality Assurance

Telecommute Flexibility

Data Entry

Customer Service

Certifications General Lines Agent: Life, Accident, Health and HMO

(TX License #1411068)

Non-Resident Licenses: Life, Accident and Health in 49 States

(National Producer Number #8917044)

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