Cynthia Wheeler Nickerson

** ********* ***** **********, **

acqklq@r.postjobfree.com – 215-***-****

Work Experience:

Legacy Funding Corporation – Doylestown, PA

Administrative Assistant/Office Manager August 2003 to Present

Responsibilities:

Reconcile daily and monthly accounts receivables, develop excel spreadsheets, liaison with insurance companies to verify and process insurance claims, write customer correspondence and business letters for President, process manual and electronic payments, answer and make collection calls, file and set up new accounts electronically, create and update office organization and procedures.

Accomplishments:

*Managed the day to day responsibilities of over 500 loan accounts

*Helped facilitate and organize the office and customer correspondence for 2 million dollar auto finance company

*Worked daily with vendors, associated businesses, and insurance companies

Skills Used:

*Microsoft Office Word and Excel proficiency

*Strong interpersonal skills with businesses and customers

*Self-directed

*Proficient in grammar/proofreading

*Negotiate and streamline documents for clients regarding insurance claims

Kohl’s Department Store – Doylestown, PA

Sales Associate/Customer Service Associate November 2014 to Present

Responsibilities:

Sales Associate:

Greeting and offering assistance to customers, execute merchandising and respond to POS backup and Service Desk calls and assistance as they need it, solicit, open and activate credit applications, assist replenishment team, perform price changes, prepare and take inventory, work independently and meet company wide expectations

Customer Service Associate:

Creating a good customer service environment through ensuring customer transactions are processed accurately and efficiently, reinforcing Customer Service Desk standards and resolving customer problems, balance and process refunds and media from sales and return registers, process cash deposits and currency orders, complete and submit daily reports to Store Management and Cash and Sales Audit Department, ensure all cash handling procedures are done according to policy and procedure and in a timely manner, opens and closes registers and records information on balance sheet

Accomplishments:

*Selected as Associate of the Month-April 2015

Skills Used:

*Effective verbal and written communication skills

*Work on Windows based computer system

*Ability to work as part of a team and interact effectively with others

*Ability to resolve issues and create a positive customer service environment

*Basic accounting skills

Fundraising Coordinator September to November 2011

Fundraiser for Breast Cancer Survivor - Warminster, PA

Responsibilities:

Developed and directed a committee of volunteers, contacted vendors to provide raffle prizes, worked with and met with the school board to secure a location, contacted and communicated regularly with volunteers to supervise and supply food for the event, sent out e-mails correspondences to community members in the area to support the fundraiser.

Accomplishments

*Planned and executed a fundraiser that raised over $8,000 for a friend with breast cancer to help pay for her medical bills and equipment needed in her home.

*Operated with the use of solicited donations from individuals and meeting with community leaders

*Secured the site, acquired raffles prizes, and organized the donation of food for the pasta dinner

*Over 400 community members attended or donated to the fundraiser

Education:

BA in English with a Business Administration Minor 1982 to 1986

University of New Hampshire - Durham, NH

Additional Information:

While staying at home to raise 3 children, now ages 23, 20, 17, I volunteered in the community, the classroom, athletics, and club activities including, Relay for Life, March of Dimes, Girl Scouts, Central Bucks Swim Team, Southwest Aquatic Club, Centennial Aquatic Club, and Lords of the Boards. My duties included organizing volunteers, running events, and fundraising activities. I also was a substitute Educational Assistant in Central Bucks School District.

Following college, my first work experiences included:

Editorial Assistant in Textbook Division, Assistant Managing Editor for Trade Division

Little Brown Publishing Co (1986-1989) Boston, MA

Fact Checker in Book Division, Assistant to Editor-in-Chief in Book Division

Rodale Press (1989-1992) Emmaus, PA

Contact this candidate