Linda M. Knapp acqkle@r.postjobfree.com

**** **** *** * ******** Park, MN phone: 763-***-****

Healthcare Project Manager

Successful and demonstrated working experience and delivery of projects in Healthcare, IT, Finance

Successful career history working with users, development, business stakeholders

Skilled at account (client / vendor) management and communication

Solid reputation for meeting deadlines and an ability to produce results

Success in leading major initiatives from concept to realization

Dedicated and enthusiastic; strong work ethic and integrity

Professional Experience

PlanSource, Inc. (June 2013-current)

IT Software Analyst in dynamic, complex and charged Health Care Exchange marketplace.

Responsibilities as an Analyst and for Key Clients including:

Utah Health Exchange - Broker/Agent administrative process and user interface.

Vendor interface feed to render reimbursement to carriers, brokers and other administrative agents delivering Utah Health Exchange products.

API interface to send and populate data from client source system to PlanSource database for significant Minnesota Based Client Consumer Assisted Purchasing (CAP) product.

Translation project manager – researched and selected translation vendor, worked with translation vendor and IT to internationalize PlanSource end user application.

Responsibilities included:

Key contact with Vendor/Client,

Gather business requirements and assemble as IT requirements,

Mapping spec document with full documented understanding and translation to PlanSource database inclusive of Visio user experience process flows, mock screens, new database elements, etc.

Working with IT and Business Team to define additional and required database field,

Turnover to and coordination with IT,

Testing and testing coordination,

Ensure successful deploy and release to production.

Children’s Hospital and Clinics (September 2012 – June 2013)

IT Project Manager for infrastructure build out of clinics acquired by Children’s Medical Center. Clinics included PACE Pediatrics (phone upgrade and installation), ENT & FPS (network build-out, phones, devices, software retirement, licensing), NE Pediatrics (new building, optical ethernet, low voltage, device placement, data closet, and all IT infrastructure installation). Led team of 20+ people, creation of project plans, weekly meetings, issue tracking, budget, and presentation to senior staff.

Self-Employed - Linda Knapp, LLC (January 2010 – September 2012)

State of Minnesota Health Exchange: Project Manager

Led team to develop and compile compliance and security documentation for Medicare/IRS Certifications.

Responsible for understanding the complex IRS requirements.

Researched other State’s documentation in same effort.

Compiled the required IRS documentation.

Mediture: Project Manager and Client Account Manager

Led an Electronic Medical Records system development project for Health Care Reform’s Program of All-Inclusive Care for the Elderly (PACE) organizations.

The program provided comprehensive long-term services and supports to Medicaid and Medicare enrollees with coordinated care, enabling many participants to receive care at home rather than in a nursing home.

Full cycle responsibility for implementation of software.

Business rule development for financial applications to enhance claims adjudication, GL export, and financial reporting.

Project Charter, Project Plan, and management of daily activities.

Primary focus on PACE organizations in New York State.

Optum Health: PM (interim)/Analyst/Documentation

Project work included:

User interface and data integration from vendors,

Business requirements, identification of deliverables,

Create and deliver project, plan, and managed weekly activities,

Documentation.

mPay Gateway, Minneapolis, MN (January 2006 – January 2010)

Project Manager / Account Manager for new start up company in rapidly developing and complex Consumer Driven Health Care industry. Worked closely with CEO and systems development team to develop and launch a web enabled credit card processing module for health care providers.

Managed company development projects and relationships with processor (Tsys), bank (Marshall Bank First), health plan and providers.

Sold Beta clients, conducted implementations, and training.

Product implementation and the vision for conducting an implementation

Full client training and documentation

Weekly/Daily meeting with developer staff to create project plans, issues tracking, etc.

Company was approximately 10 employees.

Corporate Benefit Services Company of America, Minneapolis, MN

(Contract from May 2005 - December 2005)

Project Manager for Corporate Benefit Services Company of America (CBSA), a Third Party Benefits Administrator.

Managed a significant CDHC platform systems conversion project including claims processing

Led the development and implementation of a new web site

Led team of approximately 12

Covered full life cycle from business requirements to final release.

SHPS (formerly eBenX, purchased recently by ADP), Minneapolis, MN (January 1994 - May 2005)

Project Manager and BSA for new start up company in employee to insurance provider eligibility exchange. Worked closely with CEO. Senior Management, and systems development team to develop and launch full schema to deployment of the exchange process.

Project Manager - Operations (2001 - 2005)

Assumed Client Service Manager role during critical benefit open enrollment period for multi-million dollar clients: Pepsi Bottling Group and Intel. Recognized by these two clients as excelling in my ability to quickly jump in and successfully manage their open enrollment processes.

Managed and led system architectural team to define detailed database population rules for export development, and standardize export process and edits.

Development and responsibility for client audit, recovery projects, and quality assurance initiatives including incident reporting, audit techniques. Manager and analyst behind two highly sensitive client audits.

Assumed other ad-hoc/replacement roles continually expressing flexibility, efficiency and ability to take on challenging roles.

Project Manager and principle Business Systems Analyst - Information Technology Group/Financial Services

(1994 - 2001)

Produced results for major company initiatives including financial systems design to release.

Successfully managed design team, application development, testing, and release of next generation systems platform in a 6-month timeframe allowing implementation of jumbo key client, Pepsi-Co whose total annual revenue exceeded $6 million dollars.

Started with company’s founders. Significant player in strong, accelerated company growth from 8 to 400+ employees.

Created system mapping specifications for eligibility import feeds from client; export feeds to vendors.

Created documentation, educated and trained staff on financial and operational design and procedures.

Cortland Memorial Hospital, Cortland, New York (1987 - 1988)

Controller and Business Officer Manager

Directed accounting, budget, reimbursement, accounts payable, cashiers, payroll, patient billing and credit/collections. Analyzed complex reimbursement regulations to assure compliance, maximize reimbursements, and forecast revenues.

Network Design Group, Rochester, New York (1984 - 1987) - purchased by MAXIMUS

Senior Financial Analyst

Developed risk/reward financial models and presented to physician and hospital groups. Conducted financial feasibility assessments. Significant contributor to implementation of a mandatory prepaid Medicaid program with principle concentration on rate setting.

Education

MBA - University of Rochester, Rochester, New York, concentration in Finance

MS - School of Medicine and Dentistry at University of Rochester, Community Health

BS - Michigan Technological University, Biology

Project Management certification in October 2002

Mini-MBA Health Care Management, University of St. Thomas November 2002

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