Gregory Rubenstein, PMP, CSM, CCP

**** ***** ****

Arden Hills, MN 55112

www.linkedin.com/in/gregrubenstein/

acqkla@r.postjobfree.com

952-***-****

Fiserv, Output Solutions

Director, Solution Delivery 11/2011 - Current

Full accountability to the financial payments, marketing & channel distribution business line. Partnered closely with credit card and banking business executives to deliver projects supporting conversions, client onboarding, product migrations, and personalization of cards. Business processes and platforms include EMV migration, credit/debit card personalization, gift and loyalty card product innovation, and marketing for consumer & business credit/debit cards, gift card and reloadable cards.

Took the company through a successful pilot enabling the production of EMV cards.

Currently expanding the EMV pilot into full production

o$30mm capital improvement to increase card production capacity across 2 production plants

oCreate training programs to support onboarding of 28 associates in varying roles to support configuration and testing of client fulfilment programs migrating to EMV.

oRefining processes to handle significant waves of client migrations at 400 requests per month

oIntegrating the data processing infrastructure across plants

oDevelop client onboarding cadence and scheduling processes to work in conjunction with plant capacity models.

oManage physical construction /conversion of conference and plant space to accommodate 40+ new associates.

Created a revised implementation strategy, requirements and test plans for the consolidation of two disparate systems used to fulfill, produce and personalize credit, debit and prepaid card orders.

Developed monthly metrics used to show progress and results of team efforts related to the handling of maintenance requests, customer onboarding, product implementations and enhancement requests. These metrics were also designed to be used as a baseline for comparison against the new system’s effectiveness.

Lead disaster recovery planning and business recovery.

G&M Associates, LLC,

Program & Project Management Consultant 8/2008-11/2011

Provide clients with expertise in the definition and implementation of projects related to infrastructure, product enhancements, mergers and acquisitions, focusing on datacenter operations, back office operations, system design, product development, capital budget planning and regulatory compliance.

Green Tree Servicing - Implemented application architecture enhancements, batch job stream improvements along with infrastructure performance upgrades resulting in the ability to handle a 100% increase in loans and payments. Integrated loan servicing legislative enhancements, e-Billing integration with customer portal, property management expense reimbursement and e-Property Management into legacy processing systems.

Wells Fargo – Delivered a strategic lockbox enrollments project enabling the migration of acquired bank customers onto a single lockbox reporting platform. Managed the rebranding of Wachovia Bank’s wire transfer systems to Wells Fargo.

Wells Fargo - Retirement Plan Services

Technology Manager 3/2007 – 8/2008

Managed the development and delivery of technology projects supporting retirement plan employer benefits. Developed and implemented resource planning and project control processes to enable development of short and long term application roadmaps. Managed application development team of 18 highly skilled web and distributed system experts across a geographically disbursed area.

Gregory Rubenstein – Page 3

Implemented application architecture practices that improved development project timelines and increased project transparency.

Improved project release timeframes through the use of agile techniques and processes.

Developed resource planning models used for project intake and provisioning of resources also used in planning release schedules and enabling commitments to customers for custom software delivery.

Incrementally improved project estimating, development efficiency, programmer productivity, and software quality through a series of methodology improvements related to application architecture and software testing approaches.

Meritain Health (CBSA/Performax)

CIO & VP, Information Technology 8/2005 – 3/2007

Developed tactical and strategic roadmaps for improvements to process, architecture and infrastructure in order to build needed successes for IT and the business. Created policies, budgets & capital plans in order to upgrade aging hardware architecture. Responsible for 45 professionals and a $5 million dollar operating and capital budget spanning information security, telephony, application development, datacenter, infrastructure and user support.

Defined standards for development of legacy and web based applications – included the redesign of legacy systems and underlying architecture resulting in a 500 % improvement in batch processing speed allowing for an increase in transaction volumes and the introduction of new products and services.

Managed the due diligence and technology integration activities for two merger & acquisitions culminating in the integration of the company’s various technology platforms, networks and processing systems. Ensured smooth technology transition during M&A initiatives.

Successful passing of General Computer Controls for the company’s first SAS70 type-2 audit.

Addressed all significant issues relating to the operation of data center. Set technical direction. Negotiated hardware, software and services agreements. Coordinated enterprise wide software vendor licensing issues. Established tracking and SLA reporting around critical events and created a Data Services group to handle data transformations and the tracking of file exchanges with vendors and customers for incoming and outgoing transmissions.

G&M Associates, LLC

Program & Project Management Consultant 7/2002 – 7/2005

Lead the delivery of technologies and services to clients which included application roadmap; enterprise architecture, implementation of web-based services and legacy systems integration, applications enhancements; data architecture and strategy, data analytics, and business intelligence.

Wells Fargo Home Mortgage - Managed evaluation, solution identification, and implementation of a start up joint venture for a new non-branded mortgage company with Wells Fargo Home Mortgage.

Blue Cross Blue Shield of MN - Manage project activities supporting functional changes to Blue Cross MN's member, provider and client portals. Work with business areas to define requirements and manage the integration of content management in all customer facing web portal applications, eliminating the need to do application builds to update site content

United Health Group - Manage project activities supporting functional changes to Optum’s care coordination and nurse line portal. Managed pre-capital expense planning related to the build out of various applications and their associated infrastructure purchases.

US Bank - Provide project management and operational implementation expertise for the installation of IBM’s anti-money laundering (AML) system enabling compliance with OFAC and AML regulations. Managed the installation, configuration and deployment of servers, database software, operating systems and networking hardware supporting the generation of outbound sales campaigns for US Bank’s call center. Managed the installation and configuration activities of a multi-tier hardware, networking design & cabling project while also, indirectly influencing the design and development of applications supporting the implementation of interactive voice response IVR’s, multi-node data warehouse applications, Siebel CRM, SAS Campaign manager.

Gregory Rubenstein – Page 4

Delta Dental Plan of Minnesota

CIO & VP, Information Technology 6/2000 – 7/2002

Full accountability for the management overall strategy execution of application development, technology acquisition, datacenter and call center integration required to process and service more than 14 million claims annually. Manage vendor relationships, perform risk assessments against planned milestones, manage capital expenditures and coordinate external dependencies.

Addressed all administrative and operational issues in the data center. Focused and set technical direction. Negotiated all hardware, software and services agreements. Coordinated enterprise wide software vendor licensing issues. Managed vendor invoice payment procedures. Established and tracked operating budgets, salary and bonus plans for the IT division.

Executed an IT culture change and transitioned the team from a technology-driven focus to a business-process driven focus. Captured a 25% increase in development productivity and cut system outages by 32%.

Substantially revamped the software release process, including development methodology, project management, testing processes and release implementation. These measures converted a fire-fighting, error-prone development process into a competitive edge, providing cost-efficient services and high responsiveness to customers.

Developed, managed and implemented the company’s web strategy resulting in introduction of multiple client specific portals with integration to claims processing, claims status and patient benefits eligibility applications.

Developed the data center and business disaster recovery plan. The documented plan addressed the response and recovery of the data center, claims operations area, customer service call centers, critical computing services.

Took the company through successful passing of General Computer Controls for the company’s first SAS70 type-2 audit.

US Bank

Division CIO & SVP, Information Technology 4/1995 – 6/2000

Provide systems, operational and technical support to business lines supporting the retail bank, commercial bank, branch/back office operations, product development, payment processing and loan servicing organizations. . Managed the business line relationships, technical services organizations, application development team’s teams across the US. Managed over 140 multi-tiered professionals.

Responsible for planning, coordinating and executing activities in support of several large bank acquisitions, mortgage loan servicing and credit card portfolio sales.

Responsible for application development and system enhancements in support of the retail & commercial banking business lines. Managed developers and project teams supporting loan origination and servicing, collections, deposit processing, IRA's, payment systems and call center applications for customer service.

Managed systems programming and technical services, responsible for database administration, mainframe systems programming (MVS, VTAM, CICS and capacity planning), AIX midrange, Windows server and Tandem technical services.

Appointed to the data center service level improvement team, responsible for identifying, measuring, and correcting service outages both internally and with outside service providers. Structured service level agreements, service definitions, expectations, benchmarks and performance measures

Equifax Card Services

Program Manager 1/1991 – 3/1995

Provide a systematic and proactive approach to managing the implementation of several large initiatives across the enterprise.

Driven by changing business requirements and declining customer participation, was assigned by senior management to identify and correct problems with Equifax’s implementation of Visa and MasterCard’s debit card product. Working with our customer banks and credit unions, as well as with VISA and MasterCard product specialists, put programs in place which brought back customers that had dropped the program, increased the number of new customer banks by 300% and increased the number of debit cards issued by over 1000%.

Planned and coordinated the integration of a newly purchased business along with the development of new systems in support of 2.4 million pass-through Visa Check Cards and Master Money debit card customer accounts.

Gregory Rubenstein – Page 5

Chase Manhattan Bank (Chase Home Mortgage)

Division CIO & VP, Information Technology 8/1986 – 12/1990

Provide a leadership role in setting strategy, lead planning and budgeting for business technology. Drive the vision for technology in support of new products and solutions for the corporation. Managed over 150 multi-tiered professionals.

Designed and managed the build out of company's data center with its 24X7 operational support of the enterprise systems as part of a corporate headquarters move to Tampa. The datacenter was designed to support multiple Chase business entities telephony, network and remote printing needs.

Led the migration all mortgage strategic processing system from outsourced to in-house. Systems involved were origination, secondary marketing, investor delivery, servicing, collections, foreclosure and accounting. Issued RFP’s, lead due diligence evaluations on software vendors, formulated cost analysis, performed reviews and created presentations to leadership on progress.

Led the organization through a series of upgrades to capitalize on emerging technologies and application enhancements including the migration of residential and commercial mortgage loan servicing from a service bureau to in-house.

Served as a member of the executive team that planned the replacement of a paper based centralized loan origination system with an automated distributed system in the branches. This platform also allowed for centralized administration of loan product, prepared loan documents electronically, processed vendor requests, consolidated secondary marketing information and automated the new loan setup function for servicing.

Reduced on-going risk and provided business continuance by successfully planning, implementing and testing data center and business disaster recovery plan.

Managed the campus wide data center, help desk, network services, software development, telecommunications, and server administration.

EDUCATION

BS, Economics and Business (1994) - University of Tampa

AAS, Business Data Processing (1978) - State University of NY

CERTIFICATIONS

PMP, Project Management Professional (2003) – Project Management Institute (PMI)

CSM, Certified Scrum Master (2008) - Scrum Institute

CCP, Certified Computing Professional (1993) – Institute for the Certification of Computing Professionals

Contact this candidate