Summary of Qualifications

Highly organized and detail-focused Accounting and Customer Service Professional with a proven track record of accurately handling financial reporting in deadline-oriented environments. Skilled in all aspects of recording transactions; posting debits and credits; reconciling accounts; and ensuring accuracy and completeness of data. Expertise in developing and delivering monthly, quarterly, and annual financial statements for management within tight deadlines. Proficient with Microsoft Word, Microsoft Excel, QuickBooks, Yardi, AS 400, Goldmine, and LPL

Branchnet.

Skill Proficiencies

• Financial

Statements

• Quarterly

Reports

• Accounts

Payable/Receivable

• Billing

• Collections

• Reconciliation

Education

East-West University, Chicago, IL, Bachelor of Science, Business

Administration: June 2006

Professional Experience

AvantCredit UK, Chicago, IL Customer Account Specialist II, Present

• Provide excellent Customer Service to AvantCredit UK customers (one call resolution is goal)

• Answer questions AvantCredit UK customers have regarding their account (before the application process, during and after a decision has been reached)

• Transition calls to other departments as needed after assisting with general customer requests

• Provide customers with accurate knowledge about AvantCredit products and services

• Utilize technical abilities to troubleshoot and assist customers through the loan application as needed

• Responsible for assisting customers through the loan process with clear expectations in order to get them approved by the end of the work day

• Provide application support guiding customers throughout the loan process and providing steps to operate relevant systems

• New hire liaison, charged with onboarding and mentoring new hires providing system assistance or call handling assistance

Comcast Cable Communications, Chicago, IL, Customer Account Specialist, October 2011-November 2014

• Provided top quality service that enhanced customer satisfaction and reduced service calls and disruptions.

• Practices trouble-shooting and resolved technical problems over the phone in a single customer interaction

• Researched and identified trends in service/equipment problems and documented processes used to correct issues, reporting consistent problems to management

• Prepared work orders when required and ensured appropriate procedures were followed

• Discussed customers’ account status in great detail and assisted with automated payments

• Supported other lines of business where necessary to lessen the call volume burden

Zifkin Realty Management, Chicago, IL, Property Accountant, June 2008 –February 2011

• Completed full charge accounting using Yardi, including accounts payable and receivable, general ledger entries, and bank reconciliations

• Prepared financial statements for over 20 properties on a monthly basis

• Supervised the monthly depositing process for tenant rental payments

• Prepared and processed paperwork for tenant evictions

Contact this candidate