Joel L. Vandenhouten Cedar Park, TX ***** 512-***-**** acqkau@r.postjobfree.com

Operations Management

** *****’ U.S. Army Leadership Excellence Driving Fast, Sustainable Growth & Savings

Deliver strategic growth through world-class problem analysis, innovation, and mentorship. Accelerate revenue using Army insights that optimize teams and seize new opportunities.

Key Leadership Statistics

P&L: $100M Team Size: 400 Scope: Multi-Site, Including International Security Clearance: Top Secret/SCI

Enterprise Insight Areas and Key Skills

Operational Efficiency

Systems, Processes & Policies

Reporting & Information Flow

Organizational Planning

Business Process Analysis

Organizational Turnarounds

Long-Term Strategic Planning

Solution Development

Hiring, Recruitment, Interviews

Performance Management

Talent Development

Business Intelligence

Milestone Development

Coaching & Mentoring

High Ethical Standards

Government Regulations

Clear Communication

Startup Enterprises

Executive Achievements in Operations

Operations Manager, Walmart Logistics/Distribution Brookhaven, MS 2014–Present

World’s Largest Retailer and Private Fleet.

Responsible for Regulatory Compliance, Safety, & Asset Protection. Lead a team of 20 Asset Protection Managers and Associates .

Mitigating Risk Through Comprehensive Risk Analysis & Prioritization of Resources

• Operational Execution: Restructured department to maximize efficiency, aligning personnel strengths to meet historic challenges. Led comprehensive risk analysis to anticipate emerging challenges, and set strategic agenda.

Change Management: Working with senior leadership team to prepare management and workforce for operational and strategic change. Recruited to help transform underperforming region:

oConducted detailed systems and root cause analysis to identify challenges and opportunities. Leading cross functional teams to implement strategic plans.

oFacilitating leadership and management education to promote engagement throughout the organization

Asset Protection, Compliance & Safety:

oReducing Shrink through implementation, training and enforcement of material controls.

oOpened and concluded 3 successful investigations in first 90 days, resulting in recovery of property.

oImproving associate safety through training, engagement and proactive enforcement.

oPassed unannounced OSHA and FDA inspections with no findings, citations or fines.

General Manager, TrueHaul, LLC Laredo, TX & Georgetown, TX 2013-2014

Private provider of logistics, trucking, and warehouse services. Offices in 2 cities and 20+ employees.

Appointed to streamline operations and align strategy with owner’s vision for rapid growth. Led enterprise analysis and drove change, positioning TrueHaul and its subsidiaries, to maximize emerging opportunities.

Creating a Nimble, Profitable Organization Complete Turnaround in under 6 Months

Operational Efficiency: Cut costs 20%, reinvesting gains to recruit a Director of Business Development who secured $500,000 new revenue.

Turnarounds: Transformed underperforming warehouse from problem to profit center:

oRecruited, trained and led handover to new management team in just 2 months.

oImproved #1 client’s customer service scores 50% through training/mentoring.

oWon two new contracts from #1 client awarded by CEO during personal visit.

Business Process Analysis: Raised Trucking business profits 30% in under 6 months:

oReduced insurance costs 25% by restructuring to leverage owner-operator drivers.

oRaised Department of Transportation compliance 50%, preventing a potential audit.

oIgnited growth by restructuring rates and transitioning to more efficient equipment.

Supervisory Team Leader (GG-14), U.S. Army Human Terrain System Throughout Afghanistan 2012-2013

Led team of 8 as senior consultant for Army research program focused on uncovering motivators of local populations. Ensured safety for civilian researchers while helping Army derive immediate benefits translating “social science” into actionable business intelligence.

Coaching/Mentoring: Grew productivity 100%, training researchers to understand Army culture. Integrated team into command planning by presenting value proposal to top leaders.

Solution Development: Assembled cross-functional team to totally restructure IT systems.

oImproved information flow by identifying and driving resolution of 23 action items.

oWon $10 million funding by establishing/training tiger teams and lobbying leaders.

oRecovered $100M in “lost” mission data by upgrading and using new IT capabilities.

Director of Catastrophe Operations & National Logistics Manager, Farmers Insurance 2009-2011

Headed 400 indirect staff nationwide for $3 billion insurer, leading operations, strategic planning and $10M budget. Directed business intelligence for Claims & Catastrophe product line through 15 senior managers. Oversaw quality, efficiency, customer experience, public relations.

Saved $10 million, raising efficiency via restructuring and integrating technology solutions.

Cut operational costs 12% with combined productivity improvements and staff reduction.

Raised employee engagement score 29% while growing customer satisfaction score 11%.

Executive Officer, U.S. Army “Red Team” Operations Afghanistan & Iraq 2006-2009

Led team of 18 and budget up to $10 million as leader of new U.S. Army startup. Drove strategic performance improvement worldwide by innovating unique structure and capabilities. Defined ways to drive operations insight by challenging preconceptions from an “enemy’s perspective.”

Empowering Senior warfighters Worldwide With New Training to Meet Emerging Challenges

Strategic Planning: Met 100% of program’s training and recruitment goals in 12 months.

oInnovated new tactics by assembling teams to research emerging global threats.

oAdapted program to needs by developing structures, procedures, and curricula.

oSecured $3.5M program funding through demonstrated relevance and excellence.

Project Leadership: Facilitated 300% gains in Iraqi oil production vital to rebuilding.

oAssembled a team of civilian and military experts with a total view of the issues.

oDecreased insurgency-related injuries and deaths 70% with cost-effective plan.

oReduced security costs 50% while raising morale for both troops and civilians.

oLed full implementation in 4 months, well ahead of schedule. Won Bronze Star.

Operations Officer, U.S. Army Land Information Warfare Afghanistan & Iraq 2001-2005

Led up to 150 staff and $30 million budget in multiple warzones. Recruited to aid design, development, and implementation of Information Warfare techniques. Provided innovative ways to meet the challenge of a new, global enemy using unconventional tactics.

Won Joint Service Commendation by creating Army best practices in problem analysis.

Marginalized Afghan warlord by leading education and outreach to erode local support.

Bachelor of Science in Human Services, Wayland Baptist University. San Antonio, TX.

Associate of Science in Law Enforcement, Wayland Baptist University. San Antonio, TX.

5,000+ hours of U.S. Army leadership training including top officers’ programs and experiential learning: University of Foreign Military & Cultural Studies “Red Team Leader” Course, Command & General Staff Officer Course, Military Intelligence Officer Course, and many more.

Legion of Merit Bronze Star Joint Service Commendation 4 Army Campaign Medals

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