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Customer Service Quality

Location:
India
Posted:
July 05, 2015

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Resume:

Kamla Niwas, Kungrian Street Opposite Aggarwal Dharamshala Nabha, District Patiala, Punjab. ( India )

CONTACT 085******* ( India )

acqk6h@r.postjobfree.com

PROFILE

Comprehensive Quality Control experience, demonstrated knowledge of production operations with a Electronics And Communication Engineering, and Technical strength.

Strong capacity to prioritize, coordinating tasks to meet critical deadlines.

Proven record in developing effective strategies resulting in improved quality and reduced cost

Successfully handled management of in-process quality for a busy production facility

- Sampled / tested quality of Yellow And Red Ceder, performed various quality inspections in Roll Mills And Telecommunication Industries.

Handled productivity improvement projects.

Trained employees on quality issues and solutions, coordinated Quality Circle Meetings,to discuss quality issues with workers and analyzed / implemented corrective measures.

Qualification In Canada

One Year Certificate in Business Management

Subjects studied:-

English 100

Human Resources And Management

Organizational Behavior

Macro Economics

Micro Economics

Stats In Business

RELEVANT SKILLS / EXPERIENCE

Dec.2014 To Till Date

Presently working with SPICE DIGITAL LTD., MOHALI, as Executive for PSPCL Complaint Feedback department.

July 2013 to Jan. 2014

Worked with PACIFIC CLOTHING LTD. Langley (CANADA)

Handling warehouse's production and also the overall procedure from booking of containers till dispatching.

Oct.2011 to July 2013

Head Of Department. ( Handling Team Of 12 Members )

Production, Maintenance and Quality in DATAR ENTERPRISES (DELTA CEDERS LTD.), 10104, Delta, B.C.

Other Qualification ( in Canada )

-Security Professional License

-Certification in Business Management

-Projects in Human Resources

-Projects in Organizational Behavior

Qualification In India

Three Years Diploma In Electronics And Communication Engineering from Sant Kabir Polytechnic College Fazilka, District Ferozpur, Punjab.

PROFESSIONAL DETAILS ( In INDIA )

Work experience : 7+ years

Industry : Steel Plant( Rolling Mill)/ Telecommunication Industry

BPO

Category : Manufacturing / Quality Analyzer/Production/Executive

Worked With M/s Shyam Udyog Ltd.

Worked as Production Representative / Quality Analyzer with M/ s Shyam Udyog Ltd., Malerkotla, Punjab.

M/s Shyam Udyog Ltd. engaged in manufacturing of Ada mite, SG Rolls, Head rigs,Steel Ingots, for various Cement Factories and many other different industries all over India.

Key Skills

Cost reduction, Problem Solving, Customer Complaint Handling.

Key roles and responsibilities.

Handling Customer Complaints.

Co-ordination of Management Review Meetings.

Establish & implement best practices among team workers.

Co-ordination of team for development of various products as per customer specific requirement, co-ordinate with users for field performance.

Monitoring of team's performance, Evaluation of Performance of team members.

Suggestion for cost saving and implementation after getting Go Ahead from Customers.

WORK EXPERIENCE-

Worked With Intellnet Mohali

Worked with Intellnet Call Center as customer service executive taking

customers calls from Harayana region for Vodafone Prpaid process.

Worked With TATA Teleservices

Joined TATA TELE SERVICES Ltd. Chandigarh, as Sales Officer. with in Chandigarh, Mohali, Zirakpur.

Worked With Hero Mindmine

Center Co-ordinator

Hero Mind Mine ( Part Of Hero Group )

An ISO/TS-16949 : 2002

Worked With M/s Chopra Industries

Junior Engineer And Quality Assurance

Chopra Industries Malerkotla, Punjab

Supplying to Global Giants like Hero Honda Motors Ltd, Swaraj Mazda Limited, Tata Motors Sonalika, Maruti etc.

Development and implementation of low cost processes in Press Shop, Assembly Shop.

Guide, Motivate and execute all manufacturing processes through subordinate and shift in-charge .

Reduced Operations and cost savings through innovative applications

KEY ACCOMPLISHMENTS

Awarded by DATAR ENTERPRISES CANADA with Best Achiever Award for the effectively Trained employees on quality issues and solutions coordinated Quality Circle Meetings, to discuss quality issues with workers and analyzed / implemented corrective measures.

Awarded by Alexander College (VANCOUVER) for best project on Starbucks Canada.

TRAINING TAKEN

4 Months Training in Punjab Kesari

Presentation Skills

Managing for Results

Training from Hero Group

STRENGTHS

Hard Working

Sincere

Committed

Self Starter

PERSONAL INFORMATION

Name : Abhishake Sharma

D.O.B : 08. Nov.1985

Martial Status : Married

Language Known : English, Hindi and Punjabi

Nationality : Indian

(Abhishake Sharma)

REFERENCES AVAILABLE UPON REQUEST



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