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Customer Service Nurse

Location:
Canada
Posted:
July 05, 2015

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Resume:

Registration

Current College of Nurses of Ontario

Registered practical Nurse #1H-09740

Niki koufakis

** ******* ****.

North York,Ontario

M3A 1W8

Home phone – 416-***-****

Cell – 416 – 720 - 2108

E-Mail ( nikik@hot mail.ca

Key Skills

•1 Strong communication skills

•2 Excellent assessment, planning, implementation and prioritizing skills

•3 Self-motivated, diligent, interpersonal, public relations skills

•4 Proficient computer competency

•5 Fluent in written and oral Greek

Education

Ivy Therapy

Certificate – Centennial College June 2014

Advanced Medical Aesthetics .Medical Esthetic Practitioner - Certificate - Centennial College 2010

1999

Certificate, Therapeutic Touch Level I - Ventures in Harmony

1996

Diploma, Fitness and Nutrition - International Correspondence Schools

1995

Diploma, Body Care and Aromatherapy - Protégé School of Advanced Esthetics & Beauty therapy

1993

Diploma, Registered Nursing Assistant - Refresher Program - Seneca College, Toronto

1986

Diploma, Registered Nurse - Red Cross School of Nursing, Crete, Greece

1972

Diploma, Esthetics, Electrolysis and Visagisme - Edith Serei International School

1965

Diploma, Studies in Accounting and Bookkeeping - Shaw Business School, Toronto

Employment History

October 2010 - Present

NISBET LODGE, TORONTO, ON

• Registered practical nurse

August

2005 - July 2010

DIRECTOR OF CARE

RAYOAK PLACE RETIREMENT RESIDENCE, TORONTO, ON

• Planed, directed, coordinated and supervised the overall program for residents within the facility

• Processed bi-weekly payroll using Kronos payroll system

• Coordinated with all departments to ensure smooth delivery of high quality resident care

• Responsible for admissions and discharges of residents

• Problem solved and dealt with issues concerning accounting systems, scheduling, residents' families and staff

December 2003 -

July 2005

REGISTERED PRACTICAL NURSE, NIGHT SUPERVISOR (part-time)

ST. CLAIR O'CONNOR COMMUNITY NURSING HOME, TORONTO, ON

• Performed Resident assessments and planned and provided interventions as needed

• Administered medication and monitored for adverse effects

• Supervised Personal Support Workers to ensure proper implementation of standards of practice

• Dealt with emergencies and unusual occurrences

1990 - December 2003

REGISTERED PRACTICAL NURSE (part-time)

PROVIDENCE CENTRE, TORONTO, ON

Cognitive Support Unit (1990 - 1995):

• Responsible for the care, supervision and administration of medication for in-patients diagnosed with

Alzheimer's Disease, dementia, and other cognitive impairments

• Provided assistance/supervision with feeding, bathing and activities of daily living

• Redirected inappropriate behaviours and reinforced appropriate behaviours and social skills

• Provided emotional and psychological support to residents and family members

Chronic Care Unit (1996 - 2003):

• Responsible for all aspects of care for in-patients with a variety of diagnoses, such as: multiple sclerosis, end-

stage Alzheimer's Disease, acquired brain injury, and cerebral vascular accident

• Administered medication and tube feedings, performed hygiene care, monitored vital signs, etc.

• Relieved pain of palliative and cancer patients resistant to morphine using Therapeutic Touch

1988 - 1999

ACCOUNTS PAYABLE CLERK (full-time)

SUNNYBROOK HEALTH SCIENCES CENTRE, TORONTO, ON

• Processed data entry of accounts payable and cheque disbursements

• Completed all accounting-related functions, including: payroll, budget, account payables/receivables,

preparation of month-end reports, and handling of customer inquiries

1976 - 1981

CUSTOMER SERVICE REPRESENTATIVE, FOREIGN EXCHANGE DEPT.

COMMERCIAL BANK OF GREECE, CRETE, GREECE

• Opened and closed accounts, received deposits and processed withdrawals, handled accounts and analysis of

account system, and provided language translation (English-Greek)

1973 - Present

AESTHETICIAN, SELF-EMPLOYED (part-time)

• Provide all aspects of skin care, including: facials, skin treatments, back treatments, body massage, waxing, and

electrolysis

• Effectively perform Edith Serei acne and youth skin care treatments with Cathiolese® machine with full results

in six to twelve sessions

•1 Employ Aromatherapy with essential oils to enhance relaxation and promote well-being

•2 Utilize the Fernand Aubry method of makeup application to achieve a natural look suited to an individuals

personality

References

Available upon request

P.S. I also have worked in the Royal Bank of Canada for 2 years, Nova Scotia and Toronto Dominio Bank

In the Royal Bank I worked in the Branch and in the Data Centre,in the other 2 Banks in the Data Centre.only.

December 2012 – Nurse Next Door – To Present – Visiting Nurse Part Time



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