Monica M. Cates, RN, MSA, NE-BC

**** **** ****

Kalamazoo, Michigan 49008

269-***-****

acqk5b@r.postjobfree.com

SUMMARY

Master’s prepared healthcare leader with progressive clinical and Emergency and Critical Care experience, beginning as a staff nurse and advancing to Administrative Director overseeing multiple departments in healthcare organizations; patient and employee focused; development and implements dynamic programs; guided team towards several initiatives that were completed and put into action. PROFESSIONAL AND LEADERSHIP

2013, Nov. through Present Alliance Home Health Services Director of Nursing

2013,June through Oct., 2013 Laurels of Galesburg, Galesburg, MI Assistant Director of Nursing, Staff Development

Responsible for staffing, scheduling, all hiring and firing, continuing education, infection control, wound tracking, fiscal responsibilities. Responsible for all staff meetings, customer satisfaction.

2012,June-2013,June The Oaks at NorthPointe Woods, Battle Creek, MI Director of Health Services

Responsible for the quality of care delivered, Resident, staff and guest relations and satisfaction. Responsible for implementation of new initiatives, fiscal responsibilities, ensuring staffing, hiring, continuing education, regulatory compliance. 2010-October, 2011 CVPH Medical Center, Plattsburgh, NY Nursing Director of Emergency Care Center

CVPH Medical Center is a 340-bed hospital with approximately 54,000 ED visits annually.

ACCOMPLISHMENTS

Co-sponsored multi-million dollar expansion of the Emergency Department, new Fast Track and Behavioral Emergency Department.

Implemented Hourly Rounding.

Implemented split flow to facilitate throughput.

When first accepted the position, there were 14 travelers; to date there are only 3 open positions.

2005-2009 Borgess Medical Center, Kalamazoo, Michigan Borgess Medical Center is a 500-bed Level 1 Trauma Center with approximately 58,000 visits annually.

Administrative Director of Emergency and Trauma Center, Cardiology and Critical Care Units

Responsible for oversight of 368 FTEs and 58,000 ED visits; report to the CNO; in charge of clinical, quality, strategic planning and for operations for Level 1 Trauma Center; oversight of Cardiology Departments, four (4) Critical Care Units; the Virtual ICU and the Virtual Monitoring Associates Department.

ACCOMPLISHMENTS

Initiated, developed and implemented the “No Wait in the ER” Increased Patient Satisfaction from 44th % to the 83% Decreased Diversion hours from 758 in 2005 to 153 in 2008 Increased annual visit rate to the ER from 40,000 to 58,000 in 2008 Decreased LWBS rates to 0.5%

Achieved full cycle two accreditation with PCI from the Society of Chest Pain Centers; Stroke accreditation; reverified Level 1 certification; Awarded the Governor’s award for Excellence in 2006,2007 and 2008. Awarded Avatar’s Innovation award in 2008. Worked with core team and received Chest Pain Center Level 2 certification. 94% of patients were seen within 30 minutes by the physicians; Fast Track program initiated. 2002-2005 St. Francis Health Center, Topeka, Kansas Director of Critical Care Services, Oncology, Telemetry, Post-surgical and Orthopedics

Responsible for multi-units with a high number of FTEs and 48,000 ED visits annually; Served as Chair of several committees; Joint Commission participator/planner; strategic planning of several new programs, clinical quality and fiscal stewardship of all assigned units.

ACCOMPLISHMENTS

Increased employee satisfaction in Critical Care from 43% in the year 2001 to 78% in 2003

Developed and initiated learning lab for Critical Care and Medical-Surgical staff Developed and initiated an Intermediate Critical Care Unit Sponsor of team to buy and implement house-wide remote cardiac monitoring system Co-sponsor Glucomander Research Project with Diabetes center. Chair of CHF Committee, Restraint Committee, Organ Advisory Council and Code Blue Committee

2001-2002 St. John’s Regional Medical Center, Joplin, Missouri St. John’s Regional Medical Center is a 367-bed hospital with approximately 40,000 ED visits annually.

Director of Critical Care Services and Emergency

Responsible for clinical and fiscal operations of the Critical Care and Emergency Departments; monitored productivity and financial management of seven (7) areas; Oversaw Trauma Coordinator and Registrar (Direct Reports); Developed Indicators for Critical Care Quality.

ACCOMPLISHMENTS

Revised the Critical Care Policy and Procedure Manual Served as the liaison and responder for any customer service complaints in the ER and ICU

Wrote a visitor’s pamphlet for the Critical Care Unit in addition to a comprehensive orientation booklet for CCU, CVICU and the ICU.

Worked in conjunction with the Director of Pharmacy to obtain a Critical Care Pharmacist.

Wrote the job description for the Trauma Coordinator 1973-2001 St. Joseph’s Regional Medical Center, South Bend, Indiana Positions held:

Clinical Director of ICU, Critical Care, Cardiovascular Services and Open Heart Recovery; staff nurse in ICU; Staff LPN in Dialysis Unit PROFESSIONAL ORGANIZATIONS

Member, Sigma Theta Tau

Member, Emergency Nurses Association

EDUCATION

MSA- California College of Health Services, National City, California BS in Health Arts- College of St. Francis, Loyola, Illinois Association Degree, RN- Indiana Vocational Technical College, South Bend, Indiana LPN, Indiana Vocational Technical College, South Bend, Indiana Nurse Executive-Board Certified current, ANCC