Omar Elnaser

Portland, OR

503-***-**** acqk1z@r.postjobfree.com

www.linkedin.com/in/oelnaser

Business Analysis Administrative Support Project Management

Customer Service Accuracy Time Management Scheduling

A highly talented bilingual administrative professional with experience providing exceptional support and ensuring projects are completed on time and with extreme confidentiality. Extremely accurate and organized with strong skills in scheduling, database management, document preparation and creating a warm, welcoming atmosphere for clients. Practiced in clarifying business requirements, performing analysis between goal and existing procedure/skill sets and designing process improvements to increase productivity and reduce costs. Strives in fast-paced environments performing regular and recurring duties independently without supervision. Proven team player with the ability to work with individuals at all levels of a corporation. Detail-oriented self-starter with excellent oral and written communication, interpersonal, analytical and presentation skills.

Selected Highlights

A proven reputation, including winning employee of the month three times, with a consistent history of exemplary performance reviews and recognition for driving efficiency improvements to office systems, workflows and processes

Created an 80% increase in customer satisfaction as a result of community outreach presentations and recommendations delivered to upper management/staff

Presented recommendations to Senator Wyden on “College To County Program” improvements, resulting in a series of meetings to determine a certification for participating students to improve job prospects and the overall success of the program

Served as a certified mentor with the Comprehensive Health and Safety Process Committee, creating new processes and training to prevent at-risk employee injury with a 100% success rate

Directed all aspects of revenue control, identifying crucial billing discrepancies and issuing corrected invoices, resulting in the prevention of $200K of lost revenue

Core Competencies

Research/Analytics

File/Records Management

Proposal Writing

Database Management

Crisis Management

Conflict Resolution

Microsoft Office Suite

Event Organization/Planning

Customer Service

Professional Experience

UPS Tualatin, OR 2003 – Present

Revenue Recovery Auditor/Safety & Occupational Health Specialist: 2005 – Present

Accurately and efficiently identify and correct discrepancies in package billing to ensure optimal business success

Direct all aspects of revenue control, identifying crucial billing discrepancies and issuing corrected invoices, resulting in the prevention of $200K of lost revenue

Prepare and produce detailed safety reports of Portland area UPS hubs for review by senior management

Coordinate and lead critical safety classes for at risk employees while also mentoring/training new hire and at risk employees in health risks posed to employees outside of the work place ensuring the complete understanding of their responsibilities and company policies

Serve as a certified mentor with the Comprehensive Health and Safety Process Committee, creating new processes and training to prevent at-risk employee injury with a 100% success rate

Collaborate with local districts to present new ideas on safety and compliance, resulting in corporate-wide changes in methodology

Package Handler: 2003 – 2005

Efficiently sorted and loaded a variety of packages utilizing proper company safety methods and loading techniques

Recognized three times as employee of the month based on employee efficiency, mis-loads, safety and depth of knowledge

Strictly complied with all safety policies and procedures to ensure all parcels and their contents remained intact and unharmed

Ensured top productivity, safety and accuracy while preparing and processing a wide variety of shipments and maintaining all operations of a receiving group unloading xx trailers daily

Ensured compliance with all OSHA and HAZMAT regulations

Consistently achieved record-high safety, production and accuracy rankings

Multnomah County Portland, OR 2014

Commercial Appraisal Specialist

Recruited to coordinate closely with the commercial appraisal manager to perform property and building inspections for appraisal

Extensively interviewed various tenants and property managers to complete market rent surveys

Created and maintained detailed databases for land and hotel sales while also successfully closing numerous county permits

Developed procedures to increase the efficiency of numerous areas including filing and organizing commercial county records to increase the ability to effectively retain/recover documents and reports

Significantly increased managerial efficiency by proactively handling key administrative tasks and survey requirements

Created an 80% increase in customer satisfaction as a result of community outreach presentations and recommendations delivered to upper management/staff

Presented recommendations to Senator Wyden on “College To County Program” improvements, resulting in a series of meetings to determine a certification for participating students to improve job prospects and the overall success of the program

Multnomah Church Community Outreach Program Portland, OR 2009 – 2012

Community Youth Leadership Program Manager

Successfully developed and implemented a community youth leadership program at a local church

Strategically hired and trained 20+ youth leaders assuring the proper fit for each position

Effectively managed task delegation along with the approval of proposed projects

Organized and conducted a variety of creative events including camp events for the local community guaranteeing all events ran smoothly and efficiently

Counselled a variety of at-risk youth, redirecting them to successful college and leadership alternatives

Provided appropriate resources for youth seeking guidance in financial assistance, educational options and employment

Education

Portland State University, Portland, OR: 2014

Bachelor of Science in Economics

Additional Credentials

Technical Skills

Languages

Microsoft Office: Word, Excel, Outlook, Access; TSG, Type 50 WPM

Fluent in Arabic

Honors/Awards

Certificate of Recognition & Excellence, Multnomah County: 2014

Employee of the Month, United Parcel Service: 2009, 2011, 2014

References: Available Upon Request

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