Sarabia Michael Roy C.

*** ****** ****** *******,****** City

092********

acqk1r@r.postjobfree.com

Position Desired: Technical Support Staff / IT Staff

Objectives:

To acquire a position desired in my skills in technology where I can continue to grow and enhance my skills to software, hardware and networks professionally and innovatively.

Seminar Attended:

Windows 8 and Windows Server 2012

EDUPRO

Server Management And Cisco Networking

Opens Employment Without Boundaries

Cloud Computing

Education:

*Cavite State University – Cavite City Campus

Bachelor of Science in Information Technology

June 2009 – April 2013

*Cavite National High School

June 2005 – March 2009

*Ladislao Diwa Elementary School

June 1999 – March 2005

Technical Skills:

*Troubleshooting

*Software Problems

*Hardware / Software Installations

*Windows Operating System

*Microsoft Office

*Visual Basic 6.0

*Programming Languages

*Identify, troubleshoot, and analyze computer related issues. Determine appropriate course of action, and conduct repairs, modifications, and upgrade internal components and peripherals as needed.

*Format hard drives; Determine appropriate file system FAT, FAT32, NTFS Install and configure Operating Systems, patches and upgrades, including Windows Operating System.

* Service and Maintain microcomputer systems, including inspect, clean, test, run scandisk, defragment hard drives, and update antiviral programs to maintain performance and security.

*Install and configure software applications including updates.

*Configure MS Outlook connection using IMAP / POP3

*Standard Knowledge using Web Programming (HTML,PHP,CSS)

*Knowledge in using Visual Basic 6.0

*Remote desktop connection using VNC

*Network Cabling using UTP cables (CAT-5 and CAT-6) together with Registered Jack 45 and 10.

Experienced :

* 5 months Technical Support Specialist / IT Staff in HRD PTE LTD Singapore System Management Department (January 2014 – June 2014)

-Technical Support Staff providing support for end-user to solve their issues related to software / hardware / networks .

-Attending on-site to troubleshoot if possible

-Providing best way to solve using knowledge and innovates new ideas

-Using an ITS LogSheet System to report and on how each problem is solved

*2 months IT Specialist in HRS Heru Human Resource Specialist in ADMIN/HR Department (October 2014 – December 2014)

-Using a Adobe InDesign to provide I.D. to employee of each company that is newly hired

-Provide on-site support to technical concerns to each company held by HERU

- Connect and Configure connection of MS Outlook to Yahoo Mail using IMAP/POP3

-Provide Security Policy to secure connection using internet (FACEBOOK,YOUTUBE etc

-Provide the inventory of uniform in each company held by HERU

-Troubleshooting hardware, software and networks

-Provide upgrades and replacement of Hardware parts of System Unit

-Editing of pictures using Adobe Photoshop

*2 - 3 months HelpDesk Support (Smart Mobility) in Novare Technologies in Smart Mobility HDG Department (March 2015 – May 2015)

-Email Support to clients

-Troubleshoot Problems encountered by Clients Using their mobile phones, tablets, etc..,

-Track, Update, Follow up pending emails using Mantis System

-Phone support to clients

-Troubleshoot OTP

-Provide a schedule of deployment of On-site engineers

-Create a schedule for messenger

-Supports Blackberry/Sony/Lenovo/ iPhone/Nokia/HTC (almost branded mobile phones)

-Create tickets for every clients concern or queries on Mantis

Extra Skills:

-Troubleshoot Smartphones / Tablets (Hard Reset, Flash Memory, Recovery Mode, Rooting)

-Troubleshoot PSP (Custom Firmware, Software Problems, Recovery Mode)

My resume is enclosed to provide you with additional details regarding my technical/supervisory skills and achievements. I would welcome the opportunity for an interview with your organization. Thank you for your time and consideration.

Michael Roy C. Sarabia

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