Aleksandr Kheyson

Call Center Operations Manager - Experian Consumer Services

Fort Smith, AR

acqk1q@r.postjobfree.com - 214-***-****

Authorized to work in the US for any employer

WORK EXPERIENCE

Operations Manager

Experian Consumer Services - Allen, TX - December 2009 to Present managed daily call center operations for one of the client teams within the company; hired and trained staff from an agent level entry positions to Supervisor level; managed client requirements and performance expectations based on contractual obligations; conducted weekly and monthly performance metrics business review presentations with client and internal teams; researched, analyzed and created action plans for the client and internal stakeholders based on department's performance data; participated and conducted call review and calibration sessions with a client through conference calls and in-person; assisted with creating and enchasing performance expectations for various agent groups; helped with developing training curriculum and materials for various departments within the company debt consultant

Resqdebt - Allen, TX - September 2009 to November 2009 consulted clients about debt settlement services

Universal Select, dba

"Help Me To Buy, " - Farmers Branch, TX - March 2009 to May 2009 sales representative, sold computer packages advertised on television and radio debt consultant, assisted customers

Resqdebt - Allen, TX - May 2008 to February 2009

with their debt relief solution as compare to other non-beneficial options sales

Idearc Media Corp - Irving, TX - September 2007 to May 2008 representative, sold internet yellow pages advertising, consulted business owners on business growth opportunities

personal loan consultant, originated residential mortgage loans, consulted customers Countrywide Financial - Fort Worth, TX - April 2007 to September 2007 Fort Worth, Texas, April 2007 - September 2007, personal loan consultant, originated residential mortgage loans, consulted customers with their short-term and long-term financial goals loan officer, structured mortgage loans

Nationstar Mortgage LLC - Lewisville, TX - 2006 to 2007 assisted consumers in making best financial decisions with relation to real estate Groups and Organizations

● Member of Professional Business Fraternity of Delta Sigma Pi

● Member of Rotarac Club at Baylor University in Waco, Texas EDUCATION

Business Administration

Baylor University - Waco, TX

2002 to 2005

J.J. Pearce High School - Richardson, TX

SKILLS

• Plan and coordinate business professional events • Write business letters, memoranda, reports and other business related documents • Conduct fundraiser event for professional business organization • Lead a group of people toward the common goal • Speak fluently in Ukrainian, Russian, and English (second language) • Utilize Microsoft Excel, Word, PowerPoint, Sharepoint, Outlook • Manage, develop and train a team of 45+ employees

ADDITIONAL INFORMATION

Skills and Capabilities

• Plan and coordinate business professional events

• Write business letters, memoranda, reports and other business related documents

• Conduct fundraiser event for professional business organization

• Lead a group of people toward the common goal

• Speak fluently in Ukrainian, Russian, and English (second language)

• Utilize Microsoft Excel, Word, PowerPoint, Sharepoint, Outlook

• Manage, develop and train a team of 45+ employees

Contact this candidate