Brenda G. Lutz

**** **** **, *** ****, SAT ***** 210-***-**** acqk0s@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Experienced multispecialty transcriptionist in both inpatient and outpatient settings

Experience in medical office environment, interacting with both physicians and patients

Self-starter, good communication skills, resourceful, typing speed 80+ wpm

Experience in preparing vouchers, scheduling, good organizational skills, detail oriented

EDUCATION Texas State University - San Marcos, Texas

Anticipated Graduation – December 2017

Major Family & Child Development, Psychology minor

San Antonio College – San Antonio, Texas

Major Psychology

HONORS President’s Honor List: Academic Years 2009-2010 and 2010-2011

EXPERIENCE

Call Center Representative September 2014 - present

QVC; Carenet Healthcare Services – San Antonio, TX

Inbound customer service calls, handling/resolving customer issues

Processing returns, placing orders, processing payments online, resolving customer concerns

Outbound calls conducting telephone health screening for insurance members

Extensive typing and computer software usage

Unit Secretary; Transcriptionist June 2002 – July 2014

HCA - San Antonio, TX

Answering multi-line phone system, forwarding calls

Working closely with physicians, meeting deadlines, entering orders in computer

Answering call lights, assisting patients/visitors with nonmedical needs

Filling medical records requests, extensive typing and computer software usage

Printing daily shift reports, preparing daily shift schedules & phones

Monitoring patient placement board, help prepare rooms for incoming patients

Transcription of inpatient outpatient radiology reports; worked in home, hospital & clinic settings

Greeting & assisting visitors

Transcriptionist May 2001 – June 2002

Radiology Associates - San Antonio, TX

Transcription of outpatient radiology clinic reports

Working closely with physicians, meeting deadlines

Filling medical records requests via telephone from both physicians and patients

Extensive typing and computer software usage

Administrative Assistant April 1993 – October 1996

UT Health Science Center, Department of Pediatrics - San Antonio, TX

Scheduling research seminars including hotel and travel accommodations for guest speakers, catering, preparing and sending announcements

Extensive phone answering, filtering calls for physicians

Preparing purchase orders, reimbursement vouchers, assistance with grant writing

Transcription, extensive computer software usage

Backup phones and reception to Pediatrics Genetics division including greeting and accommodating patients

ACTIVITIES SAC Psychology Club - Lakeview Campus, 2011-2012 academic year

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