Mary Cooper

**** ********* ***** *****: 630-***-****

Baldwin, MO 63021 Email: acqk0b@r.postjobfree.com

Administrative Assistant

Dynamic professional with over twenty-three years of experience in the advertising and retail industries. A passionate service provider who comprehends customer satisfaction is the cornerstone of business success. A subject matter expert possessing extensive experience in office operations and providing administrative support in demanding tight schedule environments. A passionate leader with expertise in managing projects and adhering to deadlines.

Areas of Expertise

Project Management

Quality Assurance

Event Planning

Cost Control

Budget Management

Professional Communications

Project Scheduling

Travel Planning

Microsoft Office Suite

Cash Handling

Customer Fulfillment

Payment Processing

Key Skills Assessment

Customer Satisfaction– Professional with experience in managing customer expectations across diverse industries. Through effective communication, drove satisfaction by ensuring customers remained informed and their concerns were resolved quickly and to their satisfaction.

Administrative Support – In a career extending over two decades developed exceptional expertise in providing administrative support through travel scheduling, event planning, documentation, managing correspondence and effective problem solving.

Professional Experience

Home Depot, Ellisville, MO 2013-2014

Cashier/Customer Service

Delivered outstanding customer service through fielding questions from customers regarding home improvement and assisting them to locate items in a complex warehouse environment.

Processed payments for purchases through acceptance of cash, checks, credit cards, and debit cards.

Employed active listening to understand customer satisfaction issues and resolve them through exchanges or store credits.

Encore Staffing Services, St. Louis, MO 2012-2013 Administrative Assistant (contract)

Interviewed new contract employees and placed them with employers whose needs matched their skills.

Performed all administrative tasks including filing, updating customer records in database, reception and phone support.

Target, Warrenville, IL 2010-2011

Customer Service/cashier

Drove customer satisfaction through assisting customers with locating items, answering questions regarding store policies, and resolving product issues through exchanges, providing credit or issuing refunds.

Assisted customers with their purchases as cashier by quickly processing their payments of either cash, credit card or debit cards, bagging their items and ensuring they had a satisfactory experience at Target.

Parental Caregiver 2008-2010

Retired from advertising to care for elderly parents.

Rhea & Kaiser Advertising, Naperville, IL 1992-2007

production/project manager

Managed and provided leadership on all projects assigned to the agency’s Creative Department including print ads, direct mail, event planning, television and radio advertising and training videos.

Point of contact for all clients keeping them appraised on project progress, resolving individual concerns, updating them on budget, and billing amounts

Performed all administrative support duties involved with each project, which comprised issuing purchase orders, expense tracking, billing, maintaining correspondence, scheduling travel and documentation.

Functioned as subject matter expert on each project providing technical assistance and quality control.

Drove advertising schedules to remain within time guidelines and consistently under budget.

Negotiated with multiple vendors arranging discounted pricing of at least ten percent for materials and services.

Education

Bachelor of Science, Marketing, Northern Illinois University, DeKalb, IL.

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