Resume

Human Resources Customer Service

Location:

United States

Posted:

July 04, 2015

Contact this candidate

Resume:

Denise Stokes

**** ***** ***** ***

Odenton, MD *1113

Home: 410-***-****/Cell: 301-***-****

acqk05@r.postjobfree.com

Objective: Human Resource Specialist

Key Qualifications:

Recruiting

Customer Service

Training

Classification

Talent Advisor

Setting Goals

Facilitating

Benefits

Communication

Professional Experience:

Army Air Force Exchange Service 40 hours per week

Human Resources Technician Fort Meade, MD

Supervisor: Bonnie Bedward Feb 2012-Present

Contact Number: 410-***-****, please contact me first. $33,000.00

Develops job analyses duties for Army Air Force Exchange professional while interprets regulations and Human Resources (HR) standard operating procedures) regarding pay administration and benefits to ensures rules, regulations, and policies are fulfill.

On a daily basic provides guidance, assistance management and employees with HR needs. Efforts include creating plans and benchmarks for uses in evaluating applicants for professional, administrative, technical, and clerical positions.

Create external vacancy announcements for Army Air Force Exchange and document job analysis using Project Management Information Systems (PMIS) and Personnel Online Processing System automated software (s) to align staffing duties.

Interpret qualifications and eligibility determinations for vacancy announcement; Efforts includes review of job descriptions, and classification standards for various staffing needs; to ensure proper recruitment laws, regulations and procedures are observe.

Evaluate applications to determine if candidates meet the minimum qualifications as defined in the vacancy announcement. Conduct on site recruiting event and provides continuous communication to empower managers and supervisors on recruitment strategies, resources, special programs, merit principles, development of selection criteria, and to provide long and short range staffing goals.

Participate in financial and administrative audits and wage salary surveys to ensure proper classification duties and provide information to employees and supervisors.

Received the 2012 Caring & Sharing award for great customer service

Army Air Force Exchange Service 40 hours per week

Human Resources Assistant Dec 2005-Feb 2012

Supervisor: Hazel Barnes Fort Meade, MD

Contact Number 240-***-****, may be contacted $27,500.00

Prepared and created vacancy announcements using several automated staffing systems and provided advice to staff on the preparation and processing of documents related to pay, compensation, benefits training, metrics and permanent change of station moves.

Reviewed and rated applications for employment; efforts included review of referrals, arranged interviews, wrote and posts job announcements. Ensured interviews potential candidates meet staffing requirements.

Ensured over 50 employees personnel records/files and organization automated personnel database were in accordance with policy and procedures.

Evaluated over 100 position descriptions for the organization to determine appropriate series, title, grade and placement of employees. And ensured the Fair Labor Standards Act (FLSA) status for positions were followed.

Received the 2010 Excellence Award; 2009 Best HR group award and the 2008 Thank you award due to excellence management performance of resources.

Personnel Support Detachment 40 hours per week

Verifying Official Dec 2004-Sep 2005 Yokosuka, Japan

Supervisor: Melanie Sawyer Kinchen $9.24 per hour

Contact Number: 619-***-****, may be contacted.

Managed security of Registered Apprenticeship Partners information data system (RAPIDS) workstations for the agency.

Provided administrative support to active duty military members, families, retirees, locale national, contractors and Department of Defense employees.

Monitored Site Rosters and provided information to secure Individual Card (ID) for access to installations. Assigned roles and access rights to users of the RAPIDS system.

Determined dependent eligibility, requested new Department Enrollment Eligibility Report System logon ID for new users and up-dated the security privileges on previously issued DEERS logon IDS. Ensured deactivated of Command Access Card (CAC) and reported security violators.

Managed all Common Access Cards (CAC) related stock items, including CAC cardstock, and printer consumables.

Executed Logistic Portal acceptance procedures, including signing for stock, verifying card numbers in the carton, and accepting/rejecting each carton of a CAC shipment before the CAC UP can issue CACs from that carton.

Department of Defense 40 hours per week

Substitute Teacher Oct 2003-Dec 2004 Yokosuka, Japan

Supervisor: Peggy Wilson $89.00 per day

Contact Number: 011-81-46-816-7336/DSN 243-7336, may be contacted.

Fostered a safe and positive environment for all students and staff in accordance with school and county policies. Ensured the adequate supervision to assure health, welfare, and safety of all students.

Made all necessary and reasonable precautions to protect students, equipment, materials, and facilities.

Preformed all administrative duties; efforts included checking of assignments to ensure materials and activities were met for the day.

Reported all student injuries, accidents, illnesses, and discipline problems to the appropriate authority immediately or as soon as reasonably possible.

Implemented lesson plans, motivated students to learn and participate; while ensuring the integrity of academic time and attendance were met.

Nobi Junior High School 30 Hours per week

English Pronunciation Teacher Oct 2002-Oct 2003 Yokosuka, Japan

Supervisor: Rimi Kurokawa $35.00 per hour

Contact Number: 046(822)8480, may be contacted.

Instructed students about the correct usage of the English language.

Helped Japanese students gain a comprehension of sentence structure, grammar, vocabulary, pronunciation, and literature.

Developed creativity composition such as poetry, short stories, narratives and also technical writing skills, which include news articles, reports, journals, and essays.

Improved oral and written communication skills by using critical thinking, oral and written comprehension, and problem solving skills.

Encouraged learning the English language in a fun and easy environment. Efforts included engaging students in word games and other activities to ensured comprehension.

EDUCATION AND TRAINING

Bachelor of Science Degree Human Resources Management University of Maryland University College May 2011

Certificate, Building Labor Market Expertise (2 hrs.) Ft. Meade, MD April 2015

Certificate, Gross Margin ROI (1.5 hrs.) Ft. Meade, MD February 2015

Certificate, Development Plans That Don’t Collect Dust (2) Ft. Meade, MD Dec 2014

Certificate, Workmen's Compensation Supervisor/Manager (4 hrs.) Ft. Meade, MD November 2010

Certificate, Managing Employment (HRCI/PHR) (4 hrs.) Ft. Meade, MD, August 2010

Certificate, Performance Management (4) Ft. Meade, MD, April 2015

Certificate, Occupational Health & Safety (HRCI/PHR) (4 hrs.) Ft. Meade, MD

January 2010

Certificate, Union Work Environments (HRCI/PHR) (4 hrs.) Ft. Meade, MD, July 2009

Certificate, Developing Human Resources (HRCI/PHR) (2 hrs.) Ft. Meade, MD July 2009

Certificate, Employee Benefit Compensation (HRCI/PHR) (4 hrs.) Ft. Meade, MD

July 2009

Certificate, Human Resources Fundamentals (HRCI/PHR) (2 hrs.) Ft. Meade, MD July 2009

Certificate, Building a firm foundation (HRCI/PHR) (4 hrs.) Ft. Meade, MD,

Certificate, Conducting the Behavioral Based Interview (HRCI/PHR) (4 hrs.) Ft. Meade, MD 31 August 2012

Certificate, Strategic Approaches to Human Resources Development (HRCI/SPHR) (6 hrs.) Ft. Meade, MD July 2009

Certificate, Behavioral Interviewing Simulation (4 hrs.) Ft. Meade, MD

Community Involvement

University of Maryland University College Alumni Association

University of Maryland University Alumni Association Military Network

Society for Human Resource Management

Catholic Charities

United Service Organization (USO)

3 PERSONNEL REFERENCES

Name: Nickelle Gilbert Number 203-***-****

Job title: Office Manager Reference Type: Personal