Ella Alston Resume

**** ** **** **** **

Port Saint Lucie, FL 34987

Email: acqjzh@r.postjobfree.com

Phone: 772-***-****

Employment

eMindful 12/2014 5/2015

- Installation, configuration, troubleshooting, and monitoring of LAN/WAN/Wireless services with PCs and Laptops on the network.

- Team Viewer Remote Utility;

-Perform basic computer software and hardware installations;

- Troubleshooting Software;

- Program Diagnosis;

- Online Support and Phone;

- Workstation/Stand Alone/ Server setup;

- Familiarity of MS Active Directory, UAC, DHCP, and UNIX, Linux;

- Skilled in the responsibility of setting up nightly backups, and verifying completion

- Know how in cabling/ wiring and termination for network setup.

POS Help Desk Technician (AT & T) Contract 04/2014 08/2014

- Assist in preparing, reporting, upholding procedures and maintaining.

- Statistically monitoring PC performance.

- Accurately document of hardware failure, installation, and repair, removal.

- Support implementation of new computer project, and development.

- Upgrade of new hardware installations.

-Perform basic computer software and hardware installations.

- Willingness to be on call to support customer and staff.

- DameWare Remote Utility

- Perform administration windows task remotely

- Token Ring technology used;

- VPN Client connection;

Help Desk Technician (Software) CCHSFS – Contract 12/2013 02/2014

- Team Viewer Remote Utility;

- Software Installation;

- Troubleshooting Software;

- Program Diagnosis;

- Online Support and Phone;

- Workstation/Stand Alone/ Server setup;

- Document trouble resolution;

- TaxWise Software

Keiser University 01/2010 12/2010

Help Desk Technician (Hardware/Software);

- Know how in the installation, configuration, troubleshooting, and monitoring of LAN/WAN/Wireless services with PCs and Laptops on the network.

- Hands-on experience with varying hardware and software platforms like MS Server 2003, 2008 as well as technical project management skills to work effectively in a fast-paced environment.

- Provided Help Desk and Desktop support of privately-owned and marketable software for over 200 internal users.

- Maintained “clean” computers with anti-virus and spyware removal packages.

- Tasked to help with software library and hardware/ peripheral inventories.

- Efficient in Remote troubleshooting of local and remote networks (LAN/WAN)

- Documented trouble resolution, training, computer and system orientation to new members.

- Familiarity of MS Active Directory, UAC, DHCP, and UNIX, Linux.

- Know how in cabling/ wiring and termination for network setup.

- Skilled in the responsibility of setting up nightly backups, and verifying completion.

Federal Emergency Management Agency (FEMA) 11/2004 06/2014

Applicant Service Program Specialist / Information Group Specialist

- Coordinates closely with internal and external partners to promote the consistent delivery of Federal mass care/emergency assistance programs that address the life-sustaining needs of disaster survivors.

- Researches, analyzes and reports on mass care/emergency assistance requirements and solutions for sheltering, feeding, distribution of emergency supplies, family reunification, support to individuals with disabilities and other access and functional needs, mass evacuations, household pets and service animals.

- Supports the development of mass care/emergency assistance policies and guidance.

- Conducts market research and other contract support activities.

- Supports the management of information across the Branch, including documents posted to shared drives, internal and external websites.

- Travel Required 100%

- Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites that require functioning under intense physical and mental stress.

Education

- Bachelor in Computer Science - Information Technology Management;

- Associate in Computer Science - Information Technology;

- Associate in Computer Programming and Analyst;

Skills

- Business experience in professional accounting environment I have 10 years

- Knowledge or MS Excel I consider myself an expertise, MS Word and other Office application

- Excellent written communication skills and verbal with an ability to effectively communicate across all

internal levels, from end user to senior management, as well as with outsiders such as vendor technical

support staff or contacts within other organizations.

- The Knowledge to prioritize, plan, organize, and I am a self-starter who is verify independent. I love solve problems that is my first passion is computer programming.

- Collaborate with third party regarding Federal, State and Local government programs.

- Assist user groups with resolution of processing issues of Federal, State and Local government.

- Computer Language: Java Script; -HTML Programming; -DBase Programming; -Pascal I/II Programming;

Web Programming; -Assemble Programming; -C programming;

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