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Customer Service Manager

Location:
Minneapolis, MN
Posted:
July 02, 2015

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Resume:

David J. Hoch

**** ******** ****** *****

Shoreview, MN 55126

651-***-**** (mobile)

acqjz4@r.postjobfree.com

Employment History

July 2012 - Present

President

Minnesotans for Responsible Government

5541 Fairview Avenue North

Shoreview, MN 55126

Phone: 651-***-****

March 2010 - July 2012

Sales Manager

Simon Construction

8200 Humboldt Avenue South

Bloomington, MN 55431

Phone: 1-855-***-****

Duties: Hiring, Training, Termination of Field Representatives; meeting with Insurance Adjusters on-site; negotiating Scope and Pricing of claims; preparing Xactimate estimates.

Accomplishments: I have successfully negotiated over 3,400 claims, resulting in approximately $48M in revenue. I have handled both Residential and Commercial claims, worked with numerous HOAs, Property Management groups, and Multi-Owner properties. Opened, staffed and managed multiple offices across the United States. Worked with Municipal, County & State Officials.

December 2003 – March 2010

Regional Manager

ComUnity Lending

610 Jarvis Drive

Morgan Hill, CA 95037

Duties/Accomplishments: Account Executive Hiring & Training, Broker Relationship- Building; Sub-prime/Alt-A Loan File & Credit Review, Pre-Qualification, Pricing, Submission and Follow-Up, Monitoring AE Metrics/Activity on a daily/weekly/monthly basis, Advertising & Promotions, Tradeshow Coordination & Attendance, Traveling to each AE location, instituting CRM ‘Best Practices’ Models and Programs. I increased Sales Volume by 600% for the region. Managed as many as seventeen Account Executives at one time.

Contact: Tom Cloud, Area Vice President

Phone: 1-800-***-****

September 2001 – December 2003

Manager

Northwoods Mortgage Company

4105 North Lexington Avenue #305

Arden Hills, Minnesota 55126

Duties/Accomplishments: All Phases of Conforming, FHA/VA, Alt-A, Subprime Loan Origination, Processing. I helped to start this company, and grew Sales Force to include 14 Loan Officers; Annual Sales topped $10 million.

Contact: Mark Owens, President

Phone: 651-***-****

March 1986 – September 2001

Owner/President

Great Lakes Builders & Remodelers, Inc.

710 West 96th Street

Bloomington, MN 55420

Duties: Hiring, Payroll, Financing, Ordering, Training of 7-10 Outside Sales Representatives and 9-15 Outbound Telemarketers, Handling of Residential Insurance/Storm Restoration Claims, Advertising Placement & Buys, Tradeshow Management, Customer Service & Financing, Scheduling Crews.

Education

B.S. Degree, University of Minnesota (Minneapolis), 1983

Majors: Business, Spanish

Minor: Chemistry

Honors Graduate, Washburn Senior High School (Minneapolis, MN), 1978

Personal

References: Ron Jerich, Lobbyist: 612-***-****

State Representative Tom Emmer: 651-***-****

Joseph P. Marble, House Republican Researcher & friend of 45 years: 651-***-****

Dasina Siv, friend of 21 years: 651-***-****

Howard Hanson, Self-employed: 612-***-****

Candidate for Attorney General of Minnesota, 2010.

Produced two Baseball Documentary Films, both accepted into the National Baseball Hall of Fame & Museum, Cooperstown, NY (1997-1999).

Appeared on The Today Show With Bryant Gumble, The Evening News With Tom Brokaw, and in The San Francisco Chronicle, The L.A. Times, The Wall Street Journal, the Minneapolis StarTribune and the St. Paul PioneerPress (1997-2003), among numerous other publications.

Young Life Youth Leader (Minneapolis, MN area), 1979-1985.

Former Co-Founder & V.P., Citizens United for Baseball in MN, 1998-2005

I was successful in helping to bring into being a new Major League Baseball ballpark in Minneapolis, MN. Lobbied state elected officials and prominent business persons; coordinated numerous press releases and news conferences. Conducted extensive research and compiled large, detailed reports.



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