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Customer Service Sales

Location:
San Francisco, CA
Posted:
July 02, 2015

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Resume:

Joseph (Greg) Buckle

*** **** ******** ****** • Girard, KS 66743

785-***-**** • acqjxz@r.postjobfree.com

SUMMARY

Seasoned sales and project management professional with 18 years experience in building strong business relationships with clients and prospects

Proven track record of successful new business development, growing sales in existing accounts, and exceeding quotas.

Dedicated sales professional and manager with a background in generating sales and building relationships through cold calling, face to face and web networking, referrals, account cross selling, and consulting.

Daily rituals in health/fitness, personal development, professional skills, planning, setting goals, and managing time

Strong understanding of listening, uncovering needs, presenting solutions, and opening new accounts

History of customer retention due to ethical, honest, and service driven personality

EXPERIENCE

Swiped, OWNER, Manhattan, KS, 2013 – Current

Developed all aspects of start up business.

Product and service offerings include website development, internet and social media marketing, bank card processing, POS systems, and gift card & loyalty programs.

Daily activities include cold calling via telephone and in person, Insight Selling, extensive follow up, networking events, obtaining referrals, and customer service.

Actively pursue clients within 6 states

EVCO Wholesale Food, MARKETING ADVISOR, Manhattan, KS, 2011 – 2013

Managed existing accounts, and acquired new accounts through telephone cold calling

Worked with clients to further their marketing efforts including: new menu ideas, new promotions, and business plans.

Sought new accounts by creating new relationships through sampling food, paper, and chemical products, consulting their current menus and promotions, and proposing alternative solutions that better meet business goals.

Successfully added new accounts monthly, while increasing monthly sales volume and profits within existing customers.

JDB Company, BUSINESS DEVELOPMENT MANAGER, Pittsburg, KS, 2009 – 2011

Added a new product line and created the marketing plan to implement the new Promotional Products and Corporate Apparel division to prospective and existing clients.

Managed all aspects of projects from product conception, to sales and estimating, and order management.

Increased new and existing product line sales by 320%, including promotional products, commercial printing, business documents, checks, and presentation products through referrals, cold calling, direct marketing, and networking.

Successfully retained current clients while increasing overall profit margins by 8%.

Sefox & Company LLC, ACCOUNT EXECUTIVE, Kansas City, MO, 2007-2009

Oversaw daily sales and marketing activities, including warm and cold calling, direct selling, marketing, estimating, and project management.

Companies clients included those involved in the direct buying of commercial flooring products and commercial flooring maintenance programs

Successfully developed new accounts including general contractors, building owners, facility managers, corporate level executives, government, hospitality, health care, education, architects, and designers

Retained existing accounts through strong customer service, daily sales calls, company networking events, and successful project management.

Worked with the company owners to develop effective sales and marketing plans, weekly sales projections, estimating schedules, and project management reports.

Established new territories within Kansas and Missouri, and new market segments within existing territories

Classic Floors INC, COMMERCIAL AND RESIDENTIAL SALES MANAGER, Olathe, KS, 2005-2007

Managed 7 residential floor covering sales professionals and designers on the showroom floor while personally selling.

Worked with the sales people and designers to aid in customer’s final product selections and assisted in receiving deposits and closing sales

Implemented a sales education and customer service program for all salespeople and designers

Successfully raised gross profit margins 10% while increasing sales due to higher selling prices and better closing rates

Created a sales tracking and customer patterning solution

Worked with the Owners and General Manager negotiating pricing and terms with suppliers

Built the company’s brand awareness and sales through strategic advertising, marketing, and public relations

Personally cold called on new home builders and remodeler prospects acquiring 16 new “A” accounts

Developed a commercial flooring department and managed 100% of the division, including: acquiring clients and orders, winning bids, RFP’s, contract management (wrote, negotiated, proposed, and managed contracts) installation management, and vendor relations

Generated $1.5 million in new commercial business the first year of establishing the new division

Carpet Plus, a div of HMS Enterprises INC, GENERAL MANAGER, Manhattan, KS, 1999-2005

Developed a marketing plan for the new floor covering store and territory after researching all aspects of the consumer and business community, and local competitors

Attended local networking events and cold called local business and organizations promoting the new business prior to store opening

Hired, trained, and management sales staff, warehouse personnel, and project managers

Successfully built the store to number 2 in sales of a 13 store network in the first year

Personally cold called and presented to all local large businesses, apartment complexes, healthcare facilities, education facilities, home builders, and general contractors

Successfully acquired 80% of prospects outlined in the marketing plan while continually adding to the list of prospects.

Solution selling earned one of the largest contracts in the state

Presented award of “Fastest Growing Store” after first year in business and “Outstanding Customer Service” award by corporate owner.

Ranked 2nd in personal sales throughout the 13 store network while successfully managing all aspects of the local operation.

Derailed Commodity, a div of HMS Enterprises INC, SALES REPRESENTATIVE, Joplin, MO, 1998-1999

Residential and commercial floor covering sales representative - consulted with homeowners, home builders, commercial building owners/managers, property managers, and general contractors

Worked with clients and potential clients to determine their needs and style, and created and presented solutions

Developed a personal marketing and follow up plan for quick success

Quickly became the 2nd highest producing sales rep out of a team of 6 reps through building rapport and gaining trust from customers, selling fashion and style – not price, closing sales, obtaining referrals, and ongoing client follow up

Skills

Prospecting and lead generation through telephone cold calling, LinkedIn, and traditional/social networking

Proficient Microsoft Office, and Apple OSX user

Proactive CRM user (Sales Force, ZOHO, Insightly, Base)

Face to face and online networking professional

Excellent Customer Service

Strong listening skills

Consistent referral producer

Account penetration

Insight Selling, traditional web and PowerPoint/Keynote presentations, and presenting through factual story’s

Building trust, closing sales, and beginning ongoing relationships

Relationship building

Sales, Marketing, and Project Management

College, Business, & Personal Growth Education

Bachelors of Science, Business Management and Leadership, La Salle University, Philadelphia, PA, 1997

M.S, Management and Leadership, Western Governors University, Salt Lake City, UT, anticipated July 2018 (Online learning)

Anthony Robbins, The Ultimate Edge

Anthony Robbins, Personal Power II

Anthony Robbins, RPM – The Time of Your Life

Dale Carnegie Training Certificate, Sales Effectiveness

Dale Carnegie Training Certificate, Personal Effectiveness

Dale Carnegie Training Certificate, Personal Leadership

CEB, Challenger Development Program, Challenger Selling

Jill Konrath, Snap Selling program

The Rain Group, Insight Selling program

Cognitive Thinking and Behavior training program

Many in-person business and sales seminars and workshops

References available upon request



Contact this candidate