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Sales Customer Service

Location:
United States
Posted:
July 02, 2015

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Resume:

Name: Mary Joanne Cole Phone: 716-***-****

Email: acqjx9@r.postjobfree.com

Town, State: West Seneca, NY

I work extremely well as an independent, in outside field and marketing, and am self motivated .

As a manager with a direct sales company for 17 years, I was responsible to hire, train, motivate and sustain a sales force. In recent years I have been working in government, and private research companies as a field interviewer with great success! I love the work, the flexibility and the opportunity to provide valid, useful data for important studies.

Currently: I am working with the United States Census Bureau on several regular, ongoing and long term surveys. This is computer assisted interviewing (CAPI), survey data collection. For several years I have excelled at this work, and have had great success in refusal turn-arounds. I love this work, but with recent restructuring in my region, hours have been cut and I am looking to include or replace with another position in this industry.

Concurrently: I have been working various studies for such companies as WESTAT and MATHEMATICA since 2011, and consistently perform at the top of each team on every study.

Experience: Most recent first:

The United States Census Bureau November 2008- current…

PT Field Rep, for long standing survey data collections.

duties: contacting residents/respondents and convince respondent to participate in the survey or study

Contacting and interviewing residents in institutional and residential settings for various surveys as per the direction of the Federal Government.

Regional Office’s are located in NYC.

Immediate local supervisor is Debbie Majors.

During my years with the Census Bureau and the Dept. of Commerce I have worked on several separate surveys and have assisted in supervisory work as a team leader . I have maintained quotas, met deadlines, and fulfilled all related requirements with each monthly caseload.

Mathematica Policy Research projects:

BOND (study conducted for the Social Security Admin) locating respondents and conducting CAPI interviews….. my production –excellent finish at the top of the team when project ended in February

August 2014 – end date: February 2015 for Mathematica Policy Research

duties: contacting residents/respondents and convince respondent to participate in the survey or study-conduct the study or interview or survey as needed

NLTS (study conducted for the Dept. of Edu) .

CAPI interviewer …my production -always top in team

Feb. 2013- project end (June 2013) for Mathematica Policy Research

duties: contacting residents/respondents and Interviewing special needs students and their parents to study transitional issues faced upon leaving high school and entering work or other life situations

USDA: National Food Study April thru November .Field interviewer . CAPI interviewer. provided household training for participants conducted at randomly selected addresses….. My production in team and national comparison was excellent on the project.

March 2012 – November 2012 for Mathematica Policy Research

duties: contacting residents/respondents and convince respondent to participate in the study, provide follow up and training to the respondents .

WESTAT Research Company (Washington DC November 2012- July 2014

duties: contacting residents/respondents and convince respondent to participate in the survey or study-conduct the study or interview or survey as needed

PATH (study conducted for the NIH FDA). pilot study (tobacco use/products/related) study in Buffalo and first wave full launching in Rochester, NY

I performed at the top of my team for the pilot and for the 10 months I was on this study. CAPI field interviewer, Biospecimen collection.

Sales/management Experience:

July 2000-current…. RJ Properties, Inc. 716-***-****

13 years with our family owned construction business, I have interviewed and managed people for various positions. I am comfortable working with,supervising and meeting people.

August2003-August 2005 Owner/operator

Extreme Tan

1223 Lovejoy Street, Buffalo, NY

All aspects of business from start up research thru advertising, buying, store design, hiring, training, clerk, cleaning, maintenance,, etc.

In 2007, I sold this business to another Tanning Salon.

(March 1999-January 2001) Co-owner

That’s Amore’ Candles & Aromatherapy Boutique

and That’s Amore’ Lingerie House 455 Center Rd/ Buffalo, NY 14224

I administered every aspect of the business, from location, store design & set up, line selection/buying, merchandising, display, labeling, records/inventory, sales, clerk, cleaning, advertising and signs (for outside and inside: designing, painting and printing), promotions, public relations, customer service, merchant and supplier contact, hiring, training….business closed due to unexpected new baby in 1999.

(1994- 99)Account Executive and outside sales rep

B.J’s Wholesale Club

Milestrip Road Blasdell NY 14219

Business to business sales, I was among the regions top sales rep’s consistently.

Regularly participated in various marketing events to promote B to B sales and visibility.

I left this position to start up the Boutique …above “Thatsamore’”

(1981-1997) Regional/District manager/supervisor and demonstrator.

House of Lloyd and Christmas around the World, Inc.

Recruited, interviewed, Hired, trained, motivated and maintained sales reps and groups.

Simultaneously maintained personal sales

Regularly participated in and set up merchandise displays at various trade show/fair venues. Organized staffing for all events, and managed tear downs.

I managed 12 or more separate supervisor teams, with over 200 direct sales associates and

consistently produced at the top of national ranks, earning trips and top awards every year

References:

Rosemary Swick: Owner of Custom Upholstry, and former colleague with House of Lloyd, Christmas Around the World, and BJ’s Wholesale Club.

802 W State St, Olean, NY - 716-***-****

*Pat Kobrin

Former Immediate supervisor for the United States Census Bureau

*Loring Funaki

Executive supervisor at Mathematica Policy Research (Independent Research Company)

*Diane Torrones

Immediate Supervisor at Mathematica Policy Research (Independent Research Company)

*Rhonda Lofton

Immediate supervisor at Mathemataica…(Independent Research Company)

*Contact info upon request

I am confident that with my experience and enthusiasm for research and interview work, I would be an asset to this project as a supervisor!

*Letters of Recommendation are available upon request



Contact this candidate