Guruprasad M

Shri Kripa

near Brahmastana

Padubidri-574111

Udupi

karnataka

Mobile No: +919*********

E:mail: acqjr3@r.postjobfree.com

Objective:

To pursue a challenging career in the Spa & wellness operation field

To provide the best Spa experience to the Clients

To grow along with the organization

AREAS of expertise:

Spa/wellness centre set up, pre-opening

Spa Business Analysis &Operations Management

Human Resources Management

Performance Tracking and Evaluation

P&L Management

Procedure Development

Leadership and Team Building

Job Profile

PG Diploma in Business Administration (MBA) from Symbiosis pune through correspondence & Ayuveda BAMS graduate from RGUHS Bangalore.

Self-starter and highly motivated professional, offering progressive years of experience in spa operations,

business, and customer service management. Adept at analyzing the organization’s critical business requirements,

identifying deficiencies and potential opportunities, and developing innovative and cost-effective solutions

to enhance competitiveness, increase revenues, and improve profitability.

Proactive leader; capable of implementing quality standards to drive outstanding results. Excellent in overseeing spa operations to improve workflow and generate positive sales trend. Out-of-the-box thinker and highly organized, with

keen attention to detail. Equipped with written and verbal communication aptitude and strong work ethic

to effectively establish and cultivate solid customer relationships

Key projects

Successfully opened Sattva By Windflower a five star wellness destination resort at kasaragod

Setting the spa “Prakruti” By windflower at Bangalore property

Set up Consultant & project guide to Yogakshema Ayurveda Centre Hassan

Renovation & upgrading the Spa at Kodai By the lake A sterling Holidays Property

Key Responsibilities

WINDFLOWER RESORTS & SPA: (5*RESORT) FROM AUG-2012

Heading the spa dept at windflower resorts (6 branches spa)

Revenue analysis of different spa, recruiting the staff for spa,budget, employee productivity

Successfully completed the pre-opening of the 2 five star resorts spa

Planning for the requirements for the spa dept in coordination with Project dept,

Provide expert oversight to the entire daily spa operations, which include managing budget, purchasing, staff hiring

Formulating inventory statistics and executing retail sales while ensuring compliance with hotel management requirements.

Leadership role in supervising a staff team of 60(including 6 branches) monitoring staff performance, and providing instructions regarding sales techniques.

Expertise in setting up and decorating retail area and treatment rooms of the spa.

In charge of directing the quality and functionality of spa facilities.

Developing new treatments and designing spa menu and brochure.

Outstanding interpersonal and public relation skills in cultivating and maintaining solid relationship with clients.

Contributed to the successfully opening the wellness centre at kasaragod & spa at Bangalore property, boosting revenue.

STERLING RESORTS KODAIKANAL REGION: FROM FEB-2012 TO AUG2012

Total In-charge of the Spa Department of two resorts (having 156 & 106 guest rooms) which includes that of Managing the Pre opening of the spa & mini gym

Planning the treatment rooms requirement, budgeting,procuring the best possible materials, Setting up the mini gym.

Developed several treatment packages for revenue generation

Prepared Menu Cards, marketing plans to increase the revenue of this region,

Training the therapist about Guest relationship - handle guest & services feedback

Performing Manager on Duty (night) once in a month.

Successfully opened Renovated Subuthi Spa at “Kodai By the lake” resort a first upgraded 5 star property under Sterling group.

ZEST-BIG BEACH RESORT (SVAASTHA SPA) (4*RESORT) FROM JAN-2011 TO FEB 2012

(UNIT OF MAHINDRA HOLIDAYS & RESORTS INDIA LTD)

Consistently attained goals set by the head office .

Oversaw guest services and experience of the spa facilities.

Ensured daily maintenance of all spa facilities, including steam rooms, saunas, and pool.

Took charge of monitoring quality, functionality and maintenance of facilities.

Coordinated and administered day-to-day operations of fitness center, spa treatment facilities.

Applied best practices in spa marketing management, special promotions, and events.

Recruiting appropriate staff & managing the staff at various therapies on day to day basis. Allocating the responsibilities of the treatments to the staffs daily.

Performing Manager On Duty (Night) Twice in a month

Appraising and evaluating the staffs annually and organizing training programs to strengthen various skills.

ORANGE COUNTY RESORT: (5*RESORT) FROM SEP-2006 TO DEC 2010

Trained teams of therapists and receptionist on sales and treatments.

Engaged in efficiently organizing goods, inventory, and financial status of wellness center.

Worked collaboratively with hotel management in negotiating exclusive treatments for celebrities.

Successfully achieved financial and guest satisfaction, targets and goals.

Remarkably boosted treatment and retail sales by 150% as compared to that of previous management.

Recruiting, performance appraisal for the staffs

Taking inventories of all therapy related equipments. Ensuring that all equipments are in good and safe condition.

INDUS VALLEY AYURVEDIC RESORT-MYSORE (5*wellness centre)

Excelled in providing service to clients from North & South America, Africa, Europe, Asia & Australia

Proficiently worked with teams ranging in numbers from 7-75

Planning treatment for the diseases & implementing various Panchakarma packages to the clients

Checking the marketing plans to achieve the maximum revenue

Checking the cleanliness of the treatment rooms

Checking the Kitchen regularly be kept free from dirty dishes, glasses, etc

Notify any maintenance changes with company president

Follow through with staff on not cluttering work areas with personal items

Make sure all employees complete daily cleaning duties

Coordinating between our satellite centres which are located in Kabini & Bangalore about the treatments, revenues, or any administrative issues.

EDUCATIONAL QUALIFICATIONS

COURSE YEAR MARKS

PGDBA/MBA 2013 80%

(Symbiosis Centre for Distance Learning- Pune)

B.A.M.S. 2006 64.26%

(Rajiv Gandhi University of Health Science Bangalore)

P.U.C 2001 67.67%

D.C.A 2000 80%

(diploma in computer application)

S.S.L.C 1999 68.16%

Personal Details

NAME - Guruprasad M

SEX - Male

DATE OF BIRTH - 03/05/1984

FATHER’S NAME - Manjunath Bhat

MARRITAL STATUS- Married

ADDRESS - Shri Kripa; Sharma Estate

Near Brahmastana

Padubidri-574111,Karnataka

CONTACT NUMBER- +91-948*******

+91-820-*******(home)

E-mail: acqjr3@r.postjobfree.com

SKYPE ID: dr.guruji

Passport No: J0342858

Date of Issue: 08/04/2010

Date of Expiry: 07/04/2020

LANGUAGE KNOWN: Kannada, English, Hindi, Tamil,Malayalam,Telugu,Tulu.

REFERENCE:

Mr. Ramalingam v

Regional Cluster Head

Mahindra Holidays & Resorts India Ltd

Mr.Joydeep Banerjee

General Manager

Orange County Resorts

+91-998*******

DECLARATION:

I hereby declare that the above written particulars are true to the best of my Knowledge and belief.

Place: PADUBIDRI

Date Signature

Guruprasad M.

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