Experience Summary:

**+ years of experience in Information Technology industry - Software Testing and QA Delivery Management of various applications on client server applications and Web based applications specialised on Banking domain and Telecom domains

Note: Have 9+ years client facing experience in the US and UK co-ordinating/managing global teams

Below is the summary of my responsibilities:

Quality and Technical Guidance:

Manages QA department and overall expectations pertaining to setting accurate schedules, costs and resources

Ensures delivery against QA department goals and objectives, i.e. Meeting commitments and coordinating overall quality assurance schedule

Supervises quality assurance teams including the preparation and delivery of staff performance evaluations and career development activities

Provides necessary definition, development and deployment of product quality assurance strategy, addressing all phases of product development

Review Requirement Specification documents and wire frames for the assigned application.

Provide Initial Estimates, Plan Estimates and Commit Estimates

Test case design and reviews and walkthroughs

Develop QA Test Plan, QA Test Strategy and Test Coverage Matrix

Identify resources and allocate to the project

Planning of Build Schedule

Test Cycle and Test Execution planning

Defect Management

Coordinate integration of applications on a multi-server environment, and perform basic troubleshooting, conducting regression tests for each patch and phase

Coordination of teams from different LOBs for End to End testing

Responsible for performing all phases of Quality Assurance software testing during Execution of Regression test cases for each release to check the existing Functionality of the application.

Provided continuous support and training to other team members.

Work closely with marketing Managers, Business analysts to know the business and issue resolution.

Troubleshoot applications and investigate enhancement requests.

Provide QA metrics as per client needs

Onshore/offshore coordination – Task allocation, Task reviews, addressing the questions from offshore team and planning ahead

Project management:

Provides effective communication regarding issues, objectives, initiatives and performance to plan

Manages the planning and execution of testing efforts viz Requirements review, Estimates, Test Design, Test Case Design Planning, Test Execution planning, Defect Management, Daily/Weekly Reporting, Metrics planning and post production support and

Responsible and accountable of flagging the timing of interdepartmental deliverables and the quality of their output

Works with project managers to develop project schedules and resource allocation models for QA related projects and other activities such as software deployment, customer integration, and professional services validation

Requirement Quality Definition:

Establish policy for end user experience on all products

Production support:

Troubleshooting and high tier support.

Process Management:

Implements ongoing quality improvement processes working with interdepartmental teams.

Maintains product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing

Develop and manage quality assurance metrics for performance improvement of all teams.

Organizational Liaison:

Manages and responds to software quality assurance issues with related groups such as development, database, integration, and customer support.

Quality management:

Anticipates program release problems and takes corrective action, escalating as needed, to resolve and achieve commitments

Assures the viability, functionality and effectiveness of essential tools

Deployment and Delivery:

Responsible of creating task and checklists for software deployment.

Orchestrates the delivery of software to customer visible environments

Documentation Management:

Establish and maintain policy for documentation of all products

Reviews documentation before is sent out to external customers

Proficient in the following tools/Technologies

Mercury Quality Center

Test Director

WinRunner

LoadRunner

Quick Test Professional

Star Team

Concurrent version Systems

MS SQL 2008

SQL & PL/SQL

Java

J2EE

Sqlserver 2000

Oracle

Unix

RUP

Experience at Virtusa (08th Dec 2003 – till date)

Business Solution 1

Project : Vodafone - OnePortal

Project Role : Manager – Delivery Mar 2014 – Till date

Vodafone UK is a provider of telecommunications services in the United Kingdom, and a part of the Vodafone Group, the world's second-largest mobile phone company.

The OnePortal programme consolidates of all external facing B2B Portals into a ‘One Portal’ using Vodafone’s strategic portal platform resulting in an improved customer experience, reduced cost of ownership and delivering a next generation portal experience demanded by customers and users to better compete with Vodafone’s competitors.

Responsibilities:

Client Expectation Management

Delivery Management

Provide oversight to projects and insight into program roadmap

Revenue forecasting and recognition

Monthly billing routines and invoice generation

Issue resolution

Resource Management

First level of Escalation Management

Responsible for overall success and delivery of project

Provides oversight and guidance to team

Manage onsite and offshore Project team and Visa Planning and Travel Coordination

Project Planning, Effort Estimation, Project Execution, Monitoring, Tracking and Controlling of QA activities

Manage Project Scope, Budget and Schedule

Project Resource Planning, Procurement and Coordination with internal HR and Resource Management teams.

Plan for Project Training for the team.

Manage Project Risks and Issues and escalate to Project Leadership.

Manage SLAs for the project

Work closely with the counterparts to finalize roadmap, resources and funding, and work orders

Participate in Human Resource Recruitment Initiatives for the Project

Set Performance Goals/Expectations for team members and provide periodic feedback.

Perform bi-yearly Performance Appraisals for team members.

Mentor team members across all phases of the project.

Align team member aspirations with project goals and keep the team motivated.

Business Solution 2

Project : JPMC TSS Deal Manager

Project Role : Manager – Delivery(Onshore) Mar 2011 – Feb 2014

Project Role : Associate Manager – Delivery (Offshore) Oct 2009 – Feb 2011

Treasury Service Deal Manager (TSDM) is a global tool designed to assist in managing and tracking the end-to-end implementation process.

It is a web based application assessable via Internet that will have integration with Customer Knowledge Center (CKC – Customer Relationship Management Tool) supporting implementation and maintenance of Treasury Service products and services

TSDM is utilized by Sales, Service, Implementation and Operations Departments for setting up and processing JPMorgan Chase incoming requests (deals).

It is intended to replace to replace ready to Implement (RTI) and iTrack/iTrack Maintenance in Release 1. Account and Product Setup (APS) will be replaced in future releases.

Responsibilities:

Client Expectation Management

Delivery Management

Visa Planning and Travel Coordination

Provide oversight to projects and insight into program roadmap

Revenue forecasting and recognition

Monthly billing routines and invoice generation

Issue resolution

Resource Management

First level of Escalation Management

Responsible for overall success and delivery of project

Provides oversight and guidance to team

Manage onsite and offshore Project team

Project Planning, Effort Estimation, Project Execution, Monitoring, Tracking and Controlling of QA activities

Manage Project Scope, Budget and Schedule

Project Resource Planning, Procurement and Coordination with internal HR and Resource Management teams.

Plan for Project Training for the team.

Manage Project Risks and Issues and escalate to Project Leadership.

Manage SLAs for the project

Work closely with the counterparts to finalize roadmap, resources and funding, and work orders

Participate in Human Resource Recruitment Initiatives for the Project

Set Performance Goals/Expectations for team members and provide periodic feedback.

Perform bi-yearly Performance Appraisals for team members.

Mentor team members across all phases of the project.

Align team member aspirations with project goals and keep the team motivated.

Business Solution 3

Project : Asia Liquidity

Project Role : Sr QA Lead - Quality Assurance(Onsite) March 2008 – Dec 2009

JPMC has initiated a project to launch an enhanced liquidity management and investment related products offered by various businesses for its customers. As part of this offering, JPMC has chosen Liquidity and Investment to function as the Product Engine and Intellect Portal to function as the Customer Portal. The system provides options like Sweeping, Investment into Money Market Funds or Unitized Time Deposits and also other related offerings like Inter-company loan tracking, Entrust Loans, Interest calculation and posting and loan settlements.

Responsibilities:

Review Requirement Specification documents and wire frames for the assigned application.

Provide Initial Estimates, Commit Estimates

Test case design and review

Develop QA Test Plan, QA Test Strategy and Test Coverage Matrix

Identify resources and allocate to the project

Planning of Build Schedule

Test Cycle and Test Execution planning

Defect Management

Coordinate integration of applications on a multi-server environment, and perform basic troubleshooting, conducting regression tests for each patch and phase.

Coordinate with different LOBs for E2E testing

Responsible for performing all phases of Quality Assurance software testing during Execution of Regression test cases for each release to check the existing Functionality of the application.

Provided continuous support and training to other team members.

Work closely with marketing Managers, Business analysts to know the business and issue resolution.

Troubleshoot applications and investigate enhancement requests.

Extensively involved in Integration, Functional,Regression, End to End and UAT Testing

Executed tests through Quality Center and reported defects on daily basis to the rest of the team and higher management.

Involved in Implementation planning

Business Solution 4

Project : Host to Host

Project Role: Onsite Lead-Quality Assurance Feb 2007 – Feb 2008

The purpose of the H2H ISO Releases is to provide ISO Payment message for “Customer Credit Transfer Initiation (pain.001.002.01) and ISO 20022 Reporting (pain.002.001.002) for the different countries and add new Payment types. This project comprised of different phases.

Responsibilities:

Worked as Quality Canter LPA to manage the whole process of testing with different teams and keep track of defects on daily basis and generated graphs.

Develop QA Test Plan, Matrix and defects summary.

Created/executed test cases based on scenarios, coordinate integration of applications on a multi-server environment, and perform basic troubleshooting, conducting regression tests for each patch and phase.

Responsible for performing all phases of Quality Assurance software testing during Execution of Regression test cases for each release to check the existing Functionality of the application.

Provided continuous support and training to other team members.

Review Requirement Specification documents and wire frames for the assigned application.

Work closely with marketing Managers, Business analysts to know the business.

Troubleshoot applications and investigate enhancement requests.

Extensively involved in Integration, Functional,Regression and UAT Testing

Executed tests through Quality Center and reported defects on daily basis to the rest of the team and higher management.

Business Solution 5

Project : TSS – COL ACH/GACH Upgrade, Actuate Upgrade, WBT

Project Role : Sr QA Lead – Onsite Apr 2005 – Jan 2007

JPMorgan ACCESS Global ACH is Internet-based solution for disbursing and collecting payments quickly, securely and cost effectively. Import a file in the country-specific format or use our proprietary format for all countries. Review and approve your transactions, then release the items to us for processing. Transactions are then routed automatically to the appropriate *in-country payment system

J.P. Morgan's Global ACH services enable clients to avoid maintaining multiple global bank relationships by providing a single bank gateway for making multicurrency payments and collections.

Global ACH service enables non urgent, future value payments transactions to be made using lower-cost, batch-oriented systems. This type of transaction is typically used for corporate-to-consumer or corporate-to-corporate payments and collections such as:

vendor payments

payroll, pension

living expenses for oil prospectors on location

fee charges

utility service collections

funds investor services

JPMC COL Actuate:

Business Problem: In order for JPM ACCESS Cash Reporting to support an expanding customer base and to improve platform stability and supportability, the Information Technology group has recommended to upgrade from the Actuate 6 to 8 version. Along with the Upgrade, six Production change controls were also in scope. With upgrade of Actuate following are the advantages

Improved Performance of the application

Improved competitive position

Enhanced marketing flexibility

Increased fee income

Improved profitability

Improved organizational performance and operational efficiency

Cash Online - Web Based Training

Business Problem: Through its JPMorgan ACCESS portal, JPMorgan Chase clients can globally access over 30 applications offered by product and service areas within JPMorgan Treasury and Security Services. JPMorgan Treasury and Securities Services include Treasury Services, Investor Services, and Institutional Trust. JPMorgan Treasury Services’ Global Client Access makes available a group of modular, cash management applications via the JPMorgan ACCESS portal that address information reporting, payment initiation, inquiry, and investment services.

The Web Based Training product is the WEB based solution to be offered as the state-of-the-art training that is more efficient cost effective, and provides potential revenue opportunities over the current telephone based training.

Solution: Self Training of the users on COL applications

Project Role: Lead-Quality assurance

Business Solution 8

Project : Treasury Management System(AT, CS, ACH, Entitlements)

Project Role : QA Lead - Dec 2003 –Mar 2005

Business Problem: Entitlements 1.4:

Able add the international and domestic FIRST accounts through the search auth accts as well as manually add/auth accounts. First accts made as billing account and Some of the change Requests all the pages.

Entitlements 1.3:

Marjory developed in this version wire services like wire Transfer, wire International, wire Transfer Reports and wire company selection for Alacarte, Pack A and Pack B customers.

Entitlements 1.2:

Developed this version 3 iterations. First iteration Concentrate on Authorized accounts sections like manually add/authorize accounts, syndicate accounts and search to auth accounts. And second iteration implemented some of the extra services like IR, some of the wire transfers page and change requests. And finally in the third iteration concentrate on sorting of the accounts, web enabled accounts and code refractory.

Entitlements 1.0:

Using the Entitlements Engine Bankone create the BSA, company and company users. Create different levels of privileges for customers which needs various types of services. Bankone provide three types of services Alacarte, package A and Package B. This Engine contains different types of modules. Company, company user, Profiles, Utilities and Reports.

In this version developed some of the services like CS, AT and ACH.

Check services:

Bank one provide this service through net. Through online customer can do the transactions. Bankone provides different types of services like search check, Add stop payment, Remove stop payment, Add/void issue checks, Import issue file (Delimited, Fixed width and Xml imports),Manage Batches, Request check photocopy, Make positive pay decision and Various types of reports.

Account Transfer:

Amount transfer between the accounts and organizations. customer can transfer the amounts from one account to another accounts. manage the batches of transactions. Create the templates and when ever needs can use the templates. Generate the corresponding various types of Reports.

Automated Clearing House:

Through its JPMorgan ACCESS portal, JPMorgan Chase clients can globally access over 30 applications offered by product and service areas within JPMorgan Treasury and Security Services. JPMorgan Treasury and Securities Services include Treasury Services, Investor Services, and Institutional Trust. JPMorgan Treasury Services’ Global Client Access makes available a group of modular, cash management applications via the JPMorgan ACCESS portal that address information reporting, payment initiation, inquiry, and investment services.

Experience Prior to Virtusa

Synergy Systems, from Jun 2000 to Dec 2003, Bangalore

Business Solution 9

Tax Processing System ( Jan 2001 -Dec 2003)

PMAS monitors performance parameters across different legs by employing specialized entities for each of them called Agents. Agents publish a common interface but are specific to phase being monitored. An agent when deployed tries to attach to a central entity. Central entity is thus able to build a list of available Agents. All future requests for data collection or configuration change from one of the consoles are proxied to the handling Agent. Parameters that need to be monitored for different legs of a request may be different and unrelated.

Role:

Analyzed the system requirement specifications and involved in Test plan activity, designed test cases to cover overall quality assurance testing.

Interacted with business analyst to obtain specific system requirements.

Conducted System Testing and Configuration Testing including Black Box Testing

Executed Test Cases for system Tests and maintained Defect Logs.

Performed GUI Manual testing

Responsible for keeping test schedule working directly with software engineers to ensure clear requirements, communication and defect reports

Track and Report defects. Consequent Verification of fixed defects.

Performed Regression testing for subsequent versions of the application

Generated different types of Reports based on client requirements.

Maintained and developed Project history

Business Solution 10

Sales Force Automation (Jun 2000 - Jan 2001)

This project stores different customer information in a single database with Customer Management, Sales Person Management and Requirement Management, Contact Management, Activity Management, Schedule/Calendar Management, Notes, Attachments, Customers competitors, Correspondence, Security, Reports and Targets.

Role: QA Engineer with following responsibilities

Involved in preparing test data for various levels of testing

Involved in preparing cases to automate the testing process using WinRunner

Involved in test execution at different levels of testing

Participated in review meetings with project team and client interaction

Regression testing was implemented at various phases of the development and test cycles

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