SUSETTA GARRETT

***** *** ***** ** *******, TX **035

832-***-**** acqjmg@r.postjobfree.com

CAREER OBJECTIVE

Seeking a position in office administration or customer service with an opportunity for advancement.

SUMMARY OF QUALIFICATIONS

14 years in Customer Service dealing with the consumer

2 years in as Administrative Assistant

3 years as Product Merchandiser for Prominent Retail Store

4+ years as Supervisor/Assistant Manager in Fast Food

WORK HISTORY

Garrett House Cleaning & Etc. 2009-Present

Freelance Contractor, Housekeeper, Retail Promotions, Home Healthcare Houston, TX

H& R Block 01/2015-04/2015

Customer Service Rep Houston, TX

Set appointments for clients preparing income tax

Answered phone calls regarding questions about affordable healthcare

Marketing H&R Block products and services for potential client growth

UPS 11/2014- 01/2015

Drivers Helper Houston, TX

Assisted driver with delivery of packages to residential and business

locations

Made sure customers received their parcel undamaged

VANGENT 09/2013-04/2014

Customer Service Rep Houston, TX

Assisted consumers with completion of applications on affordable healthcare

I answered consumers questions about healthcare insurance and penalties

I enrolled consumers in affordable health plans and insurance

Transferred consumers to the appropriate individuals to handle more complex

questions about the Affordable Healthcare Act

ST. GILES LIVING CENTER 06/2013-11/2013

Residential Aide/Provider Sugarland, TX

I assisted and supervised clients by distributing their medications

Supervised clients as they bathe and completed oral care

I prepared the clients daily meals and snacks

I oversee clients on outdoor events and daily scrolls

A DEVOTED CARE PROVIDER 06/2010–05/2011

Home Health Assistant/Provider Houston, TX

I assisted client by cooking and feeding them their daily meals

I bathe and change clients

Transported clients to and from doctor appointments and events

Supervised and distributed clients with their medications

I assisted clients outside on their morning walk or daily scroll.

Put client down for a nap and bed for the night

LIFELINE INDUSTRIES 06/2009-09/2009

Telemarketing Clerk Houston, TX

Randomly discussed with customers our goal and to assist with the purchase

of merchandise made, packaged, and shipped by a blind or handicap worker.

DIRECTORY DISTRIBUTION ASSOC. 02/2008–10/2008

Office Clerk/Administrative Assistant Houston, TX

Answered and received telephone calls

Made residential and business calls

Daily logged contractors’ progression

Filed papers and verified customers received the required merchandise

CELLNET WIRELESS 02/2008–07/2008

Sales Associate Houston, TX

Activated and programmed cell phones for Cricket and Boost Mobile

Answered customers questions about the merchandise

Operated cash register

Collected cash, checks and credit card payments from customer

DIRECTORY DISTRIBUTION ASSOC. 02/2006–10/2006

Office Clerk/Administrative Assistant Houston, TX

Answered and received telephone calls

Made residential and business calls

Filed papers and verified customers received the required merchandise

Accounting on Inventory Reports

NIKE OUTLET 03/2003–10/2005 Product Merchandiser Hillsboro, TX

Received, opened, and unpacked cartons and crates of merchandise, checking invoice against items received

Stamped, attached and changed price tags on the merchandise, referring to price list

Setup advertising signs and displayed merchandise on shelves, counter, and tables to attract customers in retail store

Answered questions concerning location and price of merchandise

Promoted sales on merchandise

BURGER KING 02/2002–08/2002 Assistant Manager Hillsboro, TX

Operated cash register to itemize and total customers purchase in store

Trained employees and achieved significant improvements in their productivity

Counted money in cash drawer down at the beginning and end of shift

MR G'S 08/2001–02/2002

Cashier Hillsboro, TX

Received cash, checks, and completed credit card transaction from customers and employees

Compared totals on register with amount or currency in register to verify balance

Operated cash register to itemize and total customers purchase in store

Reviewed price sheets to note price changes and sale items

Counted the money draw down at the end of shift

EDUCATION

Everest Institute 03/2015-Present

Medical Insurance Billing and Coding Houston, TX

Houston Community College 8/2010 – 5/2013

Houston, TX

Education Level: Associates of Arts degree Major: Criminal Justice

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