Azlin Shams

**** ******* ****** *********, ** L*V4V9 289-***-**** acqjm1@r.postjobfree.com

HR SKILLS

• Employment Law

• Customer Service Skills

• Office Administration

• HR Policies and

Procedures

• Staff Recruitment & Retention

• Employee Relations

• Dispute Resolution

• Payroll Administration

• Occupational Health and Safety

• Orientation & On-Boarding

• Training & Development

• Performance Management

• Organizational Development

EDUCATION

• CHRP – Certified Human Resources Professional (Candidate) Human Resources Professional Association (HRPA), Expected Completion November 2015

• Human Resources Management

University of Toronto School of Continuing Studies, Graduated: 2015

• Honors Bachelor of Arts, Sociology and Anthropology University of Toronto, Graduated: 2014

PROFESSIONAL EXPERIENCE

CANADIAN IMPERIAL BANK OF COMMERCE (CIBC) – Toronto, ON Customer Service Representative: Head Teller, 2012 – Present Provide excellent customer service to clients in a fast paced environment using the bank’s policies and personal discretion in handling confidential information. Detailed oriented work ethic for accurate data entry and be a leader in administrating HR policies and procedures for rest of the CSR staff.

Key Responsibilities

• Supervising and scheduling the daily activities of the teller staff

• Controlling and monitoring the levels of cash in the main vault and teller drawer

• Receive, deposit and cash cheques with proper discretion

• Adhering to all bank security, audit, and compliance requirements

• Writing reports and correspondence on matters related to customer accounts.

• Perform confidential and accurate data entry services regarding clients’ accounts and transactions

• Screening resumes, interviewing and hiring new staff alongside manager

• Coaching and training in development of new frontline staff regarding bank procedures and cash drawer handling protocol

• Coordinate communication of information to employees from management and Human Resources Department

• Coordinate and administer accurate payroll and benefits dispersal for CSR team

• Manage and respond to inquiries via phone, email and fax in a timely manner

• Meeting sales targets of the bank my accurately correlating customer needs with banking products and services

• Resolve any issues with clients or branch employees and escalate more complex and large scale issues to branch manager

• Take a lead role in the integration, testing and implementation of bank policies and procedures within team members

• Assist management in day to day branch administration

• Organize and execute employee and customer appreciation efforts TRIBE at University of Toronto Scarborough – Toronto, ON Administrative Assistant / Volunteer Recruiter, 2012- Present Key administrative member of campus group TRIBE (Together Resisting Identity Barriers Equally). Perform general office tasks including bookkeeping, filing, and records management. Established on-going creative recruiting initiatives to scout performers and volunteers for various school wide events that showcase values of anti discrimination and harassment.

Key Responsibilities

• Review and prepare documents, reports, presentations and other correspondence materials for the management team.

• Assist in coordinating campus activities and programs, such as meetings, seminars, workshops, special projects, and events

• Take inbound and outbound calls representing TRIBE in the community

• Maintain and monitor budget levels and place orders for materials as required

• Perform risk assessment for event venues to avoid any health and safety hazard

• Support recruiting initiatives to creatively source for volunteers, including the use of social media platforms (Facebook, Twitter, LinkedIn) and print advertisement

• Pre-screening, interviewing and qualifying candidates for interest, availability, technical and cultural fit

• Conduct regular follow-up with all members and participants to determine group effectiveness

• Act as a translator with proficiency in the languages of Bengali, Hindi and Urdu

• Participate in marketing plans and implementation

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