ANN M. KIRNER

*** *. ******* ***., ******, IL ***06

630-***-****

acqjle@r.postjobfree.com

CAREER SUMMARY

Friendly, out-going individual with excellent customer service and interpersonal skills. Works well in a fast paced environment with minimal supervision. Possesses a strong work ethic and is an excellent team player. Strong ability to work with a diverse group of people and handle a variety of tasks.

PROFESSIONAL EXPERIENCE

Hobby Lobby, Batavia, IL 2010 - 2015

Cashier/Front End Manager

Managed cashier scheduling to minimize customer wait time

Processed sales and returns

Monitored service levels and ensured that issued were resolved in a timely manner

The Hartford Insurance Group, Aurora, Illinois 1997 - 2010

Customer Service Representative (1999 - 2010)

Received 50 to 200 incoming calls regarding corporate, general liability, property, automobile and worker’s compensation claims and inquiries on a daily basis

Followed company policy and procedures with regards to call quality and content

Accurately input claim information into data entry system

Verified accuracy of claim information and performed follow up as need to complete missing data

Handle general clerical work and miscellaneous inquiries

Tele-Claim Support Clerk (1998 - 1999)

Received and entered all incoming faxes into data entry system

Checked system information for accuracy and incomplete information, etc.

Performed call backs to complete missing information on incoming claims

Managed and maintained entire file system

Mailroom Clerk (1997 - 1998)

Opened and inspected incoming mail

Determined destination of mail to sort by state

Efficiently sorted and shipped mail to appropriate departments nationwide

ANN M. KIRNER

114 N. Fordham Ave., Aurora, IL 60506

630-***-****

acqjle@r.postjobfree.com

EDUCATION

Aurora Central Catholic High School, Aurora, Illinois

General Studies, Diploma

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